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The Applicability of Artificial Intelligence Solutions in the Management of Telecommunication Industry Companies: The Qualitative Approach

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Advances in Information and Communication (FICC 2025)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 1285))

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Abstract

This paper presents the application of Artificial Intelligence solutions in the management of companies within the telecommunication industry. It focuses on AI technologies such as machine learning, deep learning neural networks, natural language processing, sentiment analysis, big data analytics, and the Internet of Things (IoT). The theoretical part of the paper characterizes intelligent solutions, highlighting their technological aspects, advantages and challenges, with an emphasis on the decision-making process. The research includes a case study analysis conducted in a selected telecommunication company and reviews several practical examples. Key findings demonstrate how AI enhances decision-making, improves service quality, and supports strategic management in the telecommunication sector.

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Author information

Authors and Affiliations

  1. Czestochowa University of Technology, Czestochowa, Poland

    Leszek Ziora

  2. Boise State University, Boise, USA

    Steven J. Hyde

Authors
  1. Leszek Ziora
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  2. Steven J. Hyde
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Correspondence to Leszek Ziora .

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Editors and Affiliations

  1. Saga University, Saga, Japan

    Kohei Arai

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Ziora, L., Hyde, S.J. (2025). The Applicability of Artificial Intelligence Solutions in the Management of Telecommunication Industry Companies: The Qualitative Approach. In: Arai, K. (eds) Advances in Information and Communication. FICC 2025. Lecture Notes in Networks and Systems, vol 1285. Springer, Cham. https://doi.org/10.1007/978-3-031-84460-7_11

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