Abstract
Given that technology amenities are integral to a hotel stay, the purpose of this study is to evaluate the importance and performance of key in-room technology amenities, new and old. A random sample of 3,000 American travelers was chosen from a national database for this study. There were 534 complete responses with a response rate of 17.8%. The importanceperformance analysis by gender showed that top three important technologies for male travelers are express check-in/ check-out, high speed Internet access, and easily accessible electrical outlets while for female travelers the most important technologies are easily accessible electrical outlets, guest control panel, and high speed Internet access.
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Berezina, E., Cobanoglu, C. (2010). Importance-Performance Analysis of In-Room Technology Amenities in Hotels. In: Gretzel, U., Law, R., Fuchs, M. (eds) Information and Communication Technologies in Tourism 2010. Springer, Vienna. https://doi.org/10.1007/978-3-211-99407-8_3
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DOI: https://doi.org/10.1007/978-3-211-99407-8_3
Publisher Name: Springer, Vienna
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