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Features of Quality of Experience

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Quality of Experience

Part of the book series: T-Labs Series in Telecommunication Services ((TLABS))

Abstract

In this chapter we describe how the factors of the user, system and context of use, which influence QoE, are perceived by the user. For this purpose, we use the notion of a feature, i.e., a perceivable, recognized and nameable characteristic of an experience. Such a feature can be considered as a dimension of the perceptual space, and we will analyze the nature and dimensionality of this space. We will then review features which have been extracted via empirical methods for several multimedia services and group them on several levels. For two exemplary services (speech transmission and video streaming/communication), we will describe the features and corresponding methods in more detail. We conclude by discussing the links between influence factors and quality features, and by identifying open issues of research.

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Acknowledgments

The ideas presented in this chapter are partially based on the concepts presented in Chap. 6 of [12]; the contributions of the co-authors of that chapter are gratefully acknowledged.

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Authors and Affiliations

  1. Quality and Usability Lab, Telekom Innovation Laboratories, TU Berlin, Berlin, Germany

    Sebastian Möller & Marcel Wältermann

  2. Assessment of IP-based Applications, Telekom Innovation Laboratories, TU Berlin, Berlin, Germany

    Marie-Neige Garcia

Authors
  1. Sebastian Möller
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  2. Marcel Wältermann
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  3. Marie-Neige Garcia
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Corresponding author

Correspondence to Sebastian Möller .

Editor information

Editors and Affiliations

  1. Quality and Usability Lab Telekom Innovation Laboratories, TU Berlin, Berlin, Germany

    Sebastian Möller

  2. Assessment of IP-based Applications Telekom Innovation Laboratories, TU Berlin, Berlin, Germany

    Alexander Raake

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© 2014 Springer International Publishing Switzerland

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Möller, S., Wältermann, M., Garcia, MN. (2014). Features of Quality of Experience. In: Möller, S., Raake, A. (eds) Quality of Experience. T-Labs Series in Telecommunication Services. Springer, Cham. https://doi.org/10.1007/978-3-319-02681-7_5

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  • DOI: https://doi.org/10.1007/978-3-319-02681-7_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-02680-0

  • Online ISBN: 978-3-319-02681-7

  • eBook Packages: EngineeringEngineering (R0)

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