Skip to main content
SpringerLink
Log in

Directing High-Performing Software Teams: Proposal of a Capability-Based Assessment Instrument Approach

  • Conference paper
Software Quality. Model-Based Approaches for Advanced Software and Systems Engineering (SWQD 2014)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 166))

Included in the following conference series:

Abstract

It is not clearly understood, what high performance means for software development enterprises. Product development team performance has been investigated extensively in various industries, but software development teams and their knowledge-intensive work are still open to even fundamental questions and gaps. Software team performance is relative to the particular context. The performance outcomes of the teams are products of their specific capabilities, provided by the underlying software competencies. This paper proposes a high-performing software team capability analysis approach supported by provisional instrumentation. The goal of such an analyzer is to facilitate software teams and organizations to identify their essential capabilities and – in case of mismatches or weaknesses – to gauge the development of necessary ones. An industrial team case demonstrates how it is able to capture and characterize different team capability traits for performance analysis and improvement with respect to the overall aims of the software organization.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 49.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Cooper, R.G., Edgett, S.J.: Lean, Rapid, and Profitable New Product Development. BookSurge Publishing, North Charleston (2005)

    Google Scholar 

  2. McLeod, L., MacDonnell, S.G.: Factors that Affect Software Systems Development Project Outcomes: A Survey of Research. ACM Computing Surveys 43(4) (2011)

    Google Scholar 

  3. Kettunen, P., Moilanen, S.: Sensing High-Performing Software Teams: Proposal of an Instrument for Self-monitoring. In: Wohlin, C. (ed.) XP 2012. LNBIP, vol. 111, pp. 77–92. Springer, Heidelberg (2012)

    Chapter  Google Scholar 

  4. Kettunen, P.: The Many Facets of High-Performing Software Teams: A Capability-Based Analysis Approach. In: McCaffery, F., O’Connor, R.V., Messnarz, R. (eds.) EuroSPI 2013. CCIS, vol. 364, pp. 131–142. Springer, Heidelberg (2013)

    Chapter  Google Scholar 

  5. Kleinschmidt, E., de Brentani, U., Salomo, S.: Information Processing and Firm-Internal Environment Contingencies: Performance Impact on Global New Product Development. Creativity and Innovation Management 19(3), 200–218 (2010)

    Article  Google Scholar 

  6. Kettunen, P.: Agile Software Development in Large-Scale New Product Development Organization: Team-Level Perspective. In: Dissertation. Helsinki University of Technology, Finland (2009)

    Google Scholar 

  7. Hackman, J.R.: Leading Teams: Setting the Stage for Great Performances. Harvard Business School Press, Boston (2002)

    Google Scholar 

  8. Petersen, K.: Measuring and predicting software productivity: A systematic map and review. Information and Software Technology 53, 317–343 (2011)

    Article  Google Scholar 

  9. Chenhall, R.H., Langfield-Smith, K.: Multiple Perspectives of Performance Measures. European Management Journal 25(4), 266–282 (2007)

    Article  Google Scholar 

  10. Stensrud, E., Myrtveit, I.: Identifying High Performance ERP Projects. IEEE Trans. Software Engineering 29(5), 398–416 (2003)

    Article  Google Scholar 

  11. Berlin, J.M., Carlström, E.D., Sandberg, H.S.: Models of teamwork: ideal or not? A critical study of theoretical team models. Team Performance Management 18(5/6), 328–340 (2012)

    Article  Google Scholar 

  12. Kasunic, M.: A Data Specification for Software Project Performance Measures: Results of a Collaboration on Performance Measurement. Technical report TR-012, CMU/SEI (2008)

    Google Scholar 

  13. Winter, M., Szczepanek, T.: Projects and programmes as value creation processes: A new perspective and some practical implications. International Journal of Project Management 26, 95–103 (2008)

    Article  Google Scholar 

  14. Ancona, D., Bresman, H.: X-Teams: How to Build Teams that Lead, Innovate, and Succeed. Harvard Business School Press, Boston (2007)

    Google Scholar 

  15. Allee, V.: Value Network Analysis and value conversion of tangible and intangible assets. Journal of Intellectual Capital 9(1), 5–24 (2008)

    Article  Google Scholar 

  16. Buschmann, F.: Value-Focused System Quality. IEEE Software 27(6), 84–86 (2010)

    Article  Google Scholar 

  17. Anderson, D.J.: Agile Management for Software Engineering. Prentice Hall, Upper Saddle River (2004)

    Google Scholar 

  18. Staron, M., Meding, W., Karlsson, G.: Developing measurement systems: an industrial case study. J. Softw. Maint. Evol.: Res. Pract. 23, 89–107 (2010)

    Article  Google Scholar 

  19. Agresti, W.W.: Lightweight Software Metrics: The P10 Framework, pp. 12–16. IT Pro (September-October 2006)

    Google Scholar 

  20. Osterwalder, A., Pigneur, Y.: Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers. John Wiley & Sons, New York (2010)

    Google Scholar 

  21. Tonini, A.C., Medina, J., Fleury, A.L., de Mesquita Spinola, M.: Software Development Strategic Management: A Resource-Based View Approach. In: Proc. PICMET, pp. 1072–1080 (2009)

    Google Scholar 

  22. Professional Staff Core Capability Dictionary. University of Adelaide, Australia (2010)

    Google Scholar 

  23. Day, G.S.: The Capabilities of Market-Driven Organizations. Journal of Marketing 58, 37–52 (1994)

    Article  Google Scholar 

  24. Neely, A., Adams, C., Crowe, P.: The performance prism in practice. Measuring Business Excellence 5(2), 6–13 (2001)

    Article  Google Scholar 

  25. von Hertzen, M., Laine, J., Kangasharju, S., Timonen, J., Santala, M.: Drive For Future Software Leverage: The Role, Importance, and Future Challenges of Software Competences in Finland. Review 262. Tekes, Helsinki (2009)

    Google Scholar 

  26. Downey, J.: Designing Job Descriptions for Software Development. In: Barry, C., et al. (eds.) Information Systems Development: Challenges in Practice, Theory, and Education, vol. 1, pp. 447–460. Springer Science+Business Media (2009)

    Google Scholar 

  27. Conboy, K., Fitzgerald, B.: Toward a conceptual framework for agile methods: a study of agility in different disciplines. In: Mehandjiev, N., Brereton, P. (eds.) Workshop on Interdisciplinary software engineering research (WISER), pp. 37–44. ACM, New York (2004)

    Google Scholar 

  28. CMMI for Development. Technical report, CMU/SEI-2010-TR-033. Software Engineering Institute, Carnegie Mellon University, USA (2010)

    Google Scholar 

  29. Guidance on use for process improvement and process capability determination. Information technology, Process assessment, Part 4: 15504-4, ISO/IEC (2009)

    Google Scholar 

  30. EFQM Excellence Model. EFQM Foundation, Belgium (2012)

    Google Scholar 

  31. Baldrige National Quality Program: Criteria for Performance Excellence. National Institute of Standards and Technology (NIST), Gaithersburg, MD (2012)

    Google Scholar 

  32. Drexler, A., Sibbet, D.: Team Performance Model (TPModel). The Grove Consultants International, San Francisco (2004)

    Google Scholar 

  33. Humphrey, W.S.: Introduction to the Team Software Process. Addison Wesley Longman Inc., Reading (2000)

    Google Scholar 

  34. Humphrey, W.S., Chick, T.A., Nichols, W.R., Pomeroy-Huff, M.: Team Software Process (TSP) Body of Knowledge (BOK). Technical report, CMU/SEI-2010-TR-020. Software Engineering Institute, Carnegie Mellon University, USA (2010)

    Google Scholar 

  35. Pikkarainen, M.: Towards a Framework for Improving Software Development Process Mediated with CMMI Goals and Agile Practices. Dissertation, University of Oulu, Finland (2008)

    Google Scholar 

  36. Moe, N.B., Dingsøyr, T., Røyrvik, E.A.: Putting Agile Teamwork to the Test – An Preliminary Instrument for Empirically Assessing and Improving Agile Software Development. In: Abrahamsson, P., Marchesi, M., Maurer, F. (eds.) XP 2009. LNBIP, vol. 31, pp. 114–123. Springer, Heidelberg (1975)

    Google Scholar 

  37. Glazer, H.: Love and Marriage: CMMI and Agile Need Each Other. CrossTalk 23(1), 29–34 (2010)

    Google Scholar 

  38. Fenton, N.E., Pfleeger, S.L.: Software Metrics: A Rigorous & Practical Approach. International Thompson Computer Press (1996)

    Google Scholar 

  39. Wirtenberg, J., Lipsky, D., Abrams, L., Conway, M., Slepian, J.: The Future of Organization Development: Enabling Sustainable Business Performance Through People. Organization Development Journal 25(2), 11–22 (2007)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Computer Science, University of Helsinki, P.O. Box 68, FI-00014, Finland

    Petri Kettunen

Authors
  1. Petri Kettunen
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Institute of Software Technology and Interactive Systems, Vienna University of Technology, Vienna, Austria

    Dietmar Winkler

  2. Institute of Software Technology and Interactive Systems, Vienna University of Technology, Vienna, Austria

    Stefan Biffl

  3. Software Quality Lab GmbH, Linz, Austria

    Johannes Bergsmann

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer International Publishing Switzerland

About this paper

Cite this paper

Kettunen, P. (2014). Directing High-Performing Software Teams: Proposal of a Capability-Based Assessment Instrument Approach. In: Winkler, D., Biffl, S., Bergsmann, J. (eds) Software Quality. Model-Based Approaches for Advanced Software and Systems Engineering. SWQD 2014. Lecture Notes in Business Information Processing, vol 166. Springer, Cham. https://doi.org/10.1007/978-3-319-03602-1_15

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-03602-1_15

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-03601-4

  • Online ISBN: 978-3-319-03602-1

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation