Abstract
It is often difficult for novice people to make a tour plan for a tight schedule. Hence, we have developed a computer-aided tour planner, which enables the user to design a tour plan with the system in a collaborative manner. This paper introduces its latest version, CT-Planner4, which becomes accessible via Internet and is improved to achieve more user-friendliness. CT-Planner4 mainly targets foreigners and is expected to stimulate their hidden/unattended needs of plan consultation. Our two user tests with international students and foreigners living abroad, and another interviews with tourist advisors substantiates the practicality of CT-Planner4. Finally, we propose the application of its user log to marketing analysis.
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Acknowledgments
This work is supported by JST RISTEX’s research program on Needs-oriented Service Science, Management and Engineering (project title: “Architecting service with customer participation based on the analysis of customer experience and design processes: sophisticating tour design processes as a case study”).
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Kurata, Y., Hara, T. (2013). CT-Planner4: Toward a More User-Friendly Interactive Day-Tour Planner. In: Xiang, Z., Tussyadiah, I. (eds) Information and Communication Technologies in Tourism 2014. Springer, Cham. https://doi.org/10.1007/978-3-319-03973-2_6
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DOI: https://doi.org/10.1007/978-3-319-03973-2_6
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