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Advances onto the Internet of Things pp 285–299Cite as

Chatbots as Interface to Ontologies

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 260))

Abstract

Chatbots are simple conversational agents using “pattern matching rules” to carry out the dialogue with the user and various expedients to improve their credibility. However, the rules on which they are based on are too restrictive and their language understanding capability is very limited. Nevertheless chatbots are widespread in several applications, especially to provide information to users in a new and enjoyable way. In this chapter we describe different chatbot architectures, exploiting the use of ontologies in order to create clever information suppliers overcoming the main limits of chatbots: the knowledge base building and the rigidness of the dialogue mechanism.

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Acknowledgments

This work has been partially supported by the PO FESR 2007/2013 grant G63F12000240004 funding the OnSicily project.

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Authors and Affiliations

  1. Viale delle Scienze, ICAR-CNR, ed. 11, Palermo, Italy

    Agnese Augello & Giovanni Pilato

  2. Viale delle Scienze, DICGIM-UNIPA, ed. 6, Palermo, Italy

    Giorgio Vassallo & Salvatore Gaglio

Authors
  1. Agnese Augello
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  2. Giovanni Pilato
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  3. Giorgio Vassallo
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  4. Salvatore Gaglio
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Corresponding author

Correspondence to Agnese Augello .

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Editors and Affiliations

  1. Dipartimento di Ingegneria Chimica, Gestionale, Informatica, Meccanica, Università di Palermo, Palermo, Italy

    Salvatore Gaglio

  2. Dipartimento di Ingegneria Chimica, Gestionale, Informatica, Meccanica, Università di Palermo, Palermo, Italy

    Giuseppe Lo Re

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Augello, A., Pilato, G., Vassallo, G., Gaglio, S. (2014). Chatbots as Interface to Ontologies. In: Gaglio, S., Lo Re, G. (eds) Advances onto the Internet of Things. Advances in Intelligent Systems and Computing, vol 260. Springer, Cham. https://doi.org/10.1007/978-3-319-03992-3_20

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  • DOI: https://doi.org/10.1007/978-3-319-03992-3_20

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-03991-6

  • Online ISBN: 978-3-319-03992-3

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