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A Classification Framework of Value Co-creation in Electronic and Mobile Services

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Exploring Services Science (IESS 2014)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 169))

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Abstract

The concept of value co-creation provides a new perspective in the research and the operation of service systems. In the literature we can find plethora of references to the significance of value co-creation and the disruptive impact it may have on research, the business practices and the social life. However, we still lack comprehensive frameworks of value co-creation that would help understanding deeply and in a systematic way the characteristics, the dimensions, the methods and the implications of value co-creation. This paper makes a step in this direction by presenting a classification framework for value co-creation in electronic and mobile services. The proposed framework is developed in three dimensions referring to the leading actor in the co-creation process, the domain of activities for value co-creation and the scale of customer participation and proposes ten types of value co-creation activities.

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Authors and Affiliations

  1. Faculty of Economic and Social Sciences, University of Geneva, Battelle bâtiment A, 7 route de Drize, CH-1227, Carouge, Switzerland

    Garyfallos Fragidis & Dimitri Konstantas

  2. Technological Education Institute of Central Macedonia, Terma Magnesias, 62124, Serres, Greece

    Garyfallos Fragidis & Dimitri Paschaloudis

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  1. Garyfallos Fragidis
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  2. Dimitri Konstantas
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  3. Dimitri Paschaloudis
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Editors and Affiliations

  1. University of Geneva, Geneva, Switzerland

    Mehdi Snene  & Michel Leonard  & 

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Fragidis, G., Konstantas, D., Paschaloudis, D. (2014). A Classification Framework of Value Co-creation in Electronic and Mobile Services. In: Snene, M., Leonard, M. (eds) Exploring Services Science. IESS 2014. Lecture Notes in Business Information Processing, vol 169. Springer, Cham. https://doi.org/10.1007/978-3-319-04810-9_4

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  • DOI: https://doi.org/10.1007/978-3-319-04810-9_4

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-04809-3

  • Online ISBN: 978-3-319-04810-9

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