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A Self-Service MSS Design from a New-Generation Manager Perspective

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Advancing the Impact of Design Science: Moving from Theory to Practice (DESRIST 2014)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 8463))

Abstract

More and more digital natives are populating the management levels of organizations. As such managers have higher expectations toward information systems (IS) accommodating their user self-service preferences, a more business-driven requirements analysis for management support systems (MSS) plays an increasingly dominant role. The objective of this paper is to develop both a set of MSS requirements that is more business-driven than the state of the art and—applying this approach—initial design guidelines for a new self-service MSS design. We demonstrate utility with a single-case study, evaluate our approach against the state of the art, and propose avenues for future research. The findings should lead to a better MSS design and be applicable to other IS domains as well.

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Author information

Authors and Affiliations

  1. Institute of Information Management, University of St.Gallen, Müller-Friedberg-Strasse 8, 9000, St.Gallen, Switzerland

    Jörg H. Mayer

  2. Chair of Accounting and Auditing, Darmstadt University of Technology, Hochschulstrasse 1, 64289, Darmstadt, Germany

    André Röder, Jens Hartwig & Reiner Quick

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  1. Jörg H. Mayer
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  2. André Röder
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  3. Jens Hartwig
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  4. Reiner Quick
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Editor information

Editors and Affiliations

  1. College of Business, Florida International University, 11200 SW 8th Street, 33199, Miami, FL, USA

    Monica Chiarini Tremblay

  2. Florida International University, 11200 SW 8th Street, 33199, Miami, FL, USA

    Debra VanderMeer

  3. University of Nevada Las Vegas, 4505 Maryland Parkway, 89154-6001, Las Vegas, NV, USA

    Marcus Rothenberger

  4. University of Tennessee Chattanooga, 615 McCallie Avenue, 37403, Chattanooga, TN, USA

    Ashish Gupta

  5. Virginia Commonwealth University, 301 W. Main Street, 23284-4000, Richmond, VA, USA

    Victoria Yoon

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Mayer, J.H., Röder, A., Hartwig, J., Quick, R. (2014). A Self-Service MSS Design from a New-Generation Manager Perspective. In: Tremblay, M.C., VanderMeer, D., Rothenberger, M., Gupta, A., Yoon, V. (eds) Advancing the Impact of Design Science: Moving from Theory to Practice. DESRIST 2014. Lecture Notes in Computer Science, vol 8463. Springer, Cham. https://doi.org/10.1007/978-3-319-06701-8_11

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  • DOI: https://doi.org/10.1007/978-3-319-06701-8_11

  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-319-06701-8

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