Abstract
This paper examines the influence of cultural, organizational and automation capability upon human trust in, and reliance on, automation in the context of an extended case study of the US Air Force Automatic Ground Collisions Avoidance System (Auto-GCAS). The paper focuses on the analyses of the system’s developmental history and the perspectives of engineers involved in its development. Key findings indicate that the success of the system was a result of the innovative solutions developed; and a strong alignment between the engineering and experimental test pilot cultures. The findings suggest that the Auto-GCAS system was designed and tested in such a way as to promote effective trust calibration. A summary of the foundational lessons about how trust is influenced by cultural and organizational factors, implications of this research for adding to the body of knowledge on human-automation trust, and future research avenues, are also discussed.
Chapter PDF
Similar content being viewed by others
Keywords
References
Parasuraman, R., Riley, V.: Humans and Automation: Use, Misuse, Disuse, Abuse. Human Factors 39(2), 230–253 (1997)
Lee, J.D., See, K.A.: Trust in technology: Designing for appropriate reliance. Human Factors 46(1), 50–80 (2004)
Swihart, D.E.: Automatic Collision Avoidance Technology. Wright Patterson Air Force Base: Air Force Research Laboratory (2007)
Skoog, M.: Digital Terrain Data Compression and Rendering for Automatic Ground Collision Avoidance Systems. NASA, Dryden Flight Research Center, Edwards (2008)
Koltai, K., Ho, N., Masequesmay, G., Niedober, D., Skoog, M., Cacanindin, A., Johnson, W., Lyons, J.: Influence of Cultural, Organizational, and Automation Capability on Human Automation Trust: A Case Study of Auto-GCAS Experimental Test Pilots. In: HCI-Aero 2014 (2014)
Koltai, K., Ho, N., Masequesmay, G., Niedober, D., Skoog, M., Johnson, W., Cacanindin, A., Lyons, J.: An Extended Case Study Methodology for Investigating Influence of Cultural, Organizational, and Automation Factors on Human-Automation Trust. In: CHI 2014 (2014)
Skoog, M.: Automatic Collision Avoidance Technology: Fighter Risk Reduction Report. PowerPoint presentation. NASA DFRC, Edwards, CA (August. 2012)
Sears, K.: Auto-GCAS ready for take-off (2007), http://www.f-16.net/f-16-news-article2461.html (retrieved on February 1, 2014)
Mapes, P.B.: Fighter/Attack Automation Collision Avoidance Systems Business Case. Air Force Research Laboratory, Wright Patterson Air Force Base (2006)
Prosser, K.: Nuisance Criteria Development. AFTI, Edwards (1996)
Sheridan, T.B., Verplank, W.: Human and Computer Control of Undersea Teleoperators. Man-Machine Systems Laboratory, Department of Mechanical Engineering. MIT, Cambridge (1978)
Sheridan, T.B.: Considerations in modeling the human supervisory controller. In: Proceedings of the IFAC 6th World Congress, International Federation of Automatic Control, Laxenburg (1975)
Sheridan, T.B., Hennessy, R.T.: Research and modeling of supervisory control behavior. National Academy, Washington, DC (1984)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
Niedober, D.J. et al. (2014). Influence of Cultural, Organizational and Automation Factors on Human-Automation Trust: A Case Study of Auto-GCAS Engineers and Developmental History. In: Kurosu, M. (eds) Human-Computer Interaction. Applications and Services. HCI 2014. Lecture Notes in Computer Science, vol 8512. Springer, Cham. https://doi.org/10.1007/978-3-319-07227-2_45
Download citation
DOI: https://doi.org/10.1007/978-3-319-07227-2_45
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-07226-5
Online ISBN: 978-3-319-07227-2
eBook Packages: Computer ScienceComputer Science (R0)