Abstract
Open-plan offices are working environments which require people to share a common space. However, violation of conventional rules (norms) can cause instances of incivility which, if untreated, can cause further problems: escalating retaliation, demoralised or demotivated workforce, staff turnover, etc. In this paper, we envision the common space as a common pool resource which we seek to manage according to the institutional design principles of Elinor Ostrom. We describe the design and implementation of an affective conditioning system, which detects a violation of office norms and deterioration of (positive) affective (emotional) state of the office occupants, and seeks to restore a homeostatic equilibrium using self-regulation and forgiveness. We suggest that this convergence of normative, affective and adaptive computing demonstrates the possibilities for self-regulatory platforms for successful collective action in such communal situations.
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Acknowledgements
This paper is based on an Invited Talk at the COIN Workshop at PRIMA, Dunedin, 2013, presented by the second author. We are very grateful to the organisers of the workshop for the opportunity to present this work, and to the participants of the workshop for their helpful questions and discussion.
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Santos, M.S., Pitt, J. (2014). Emotions and Norms in Shared Spaces. In: Balke, T., Dignum, F., van Riemsdijk, M., Chopra, A. (eds) Coordination, Organizations, Institutions, and Norms in Agent Systems IX. COIN 2013. Lecture Notes in Computer Science(), vol 8386. Springer, Cham. https://doi.org/10.1007/978-3-319-07314-9_9
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DOI: https://doi.org/10.1007/978-3-319-07314-9_9
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