Abstract
This paper presents the formation of a Finnish SME wellness ecosystem during its first stages. The activities include setting a common vision of the ecosystem, its target state and challenges, as well as the joined service design possibilities. The ecosystem consists of SME companies that are looking to integrate their offer at the technology and service levels. The researchers are facilitating and observing the formation of the ecosystem with workshops and interviews to analyze the ecosystem coevolution and service design possibilities. This paper focuses on the early activities of the coevolution and service design within the ecosystem, the solution packaging from the ecosystem point of view, before the service offerings are tested with the customers. These actions are closely linked to other challenges of forming the SME wellness service ecosystem; these challenges are also being studied and are presented in this paper.
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Annanperä, E., Liukkunen, K. (2014). Service Design and Coevolution of an Emerging SME Wellness Ecosystem. In: Commisso, T.H., Nørbjerg, J., Pries-Heje, J. (eds) Nordic Contributions in IS Research. SCIS 2014. Lecture Notes in Business Information Processing, vol 186. Springer, Cham. https://doi.org/10.1007/978-3-319-09546-2_1
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DOI: https://doi.org/10.1007/978-3-319-09546-2_1
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