Abstract
ERP projects are complex socio-technical endeavors that cannot be implemented and used in isolation. Instead, many stakeholders are involved in the implementation of ERP systems. However, the ERP research often concentrates on relationships between two stakeholders only. In this study we take a broader viewpoint to relationships between external stakeholders in ERP development networks. We investigated the ERP development networks of three global enterprises and revealed eight types of relationships between the stakeholders. Understanding of what types of relationships exist is important for locating potential problems. As an example, we describe how an overtrusted relationship can lead to technical challenges.
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Maglyas, A., Smolander, K. (2014). Eight Types of Relationships between Stakeholders in ERP Development Networks: A Case Study of Three Large Enterprises. In: Commisso, T.H., Nørbjerg, J., Pries-Heje, J. (eds) Nordic Contributions in IS Research. SCIS 2014. Lecture Notes in Business Information Processing, vol 186. Springer, Cham. https://doi.org/10.1007/978-3-319-09546-2_5
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DOI: https://doi.org/10.1007/978-3-319-09546-2_5
Publisher Name: Springer, Cham
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