Abstract
Service modeling relies on the many factors as indicators for measurement of business value, service quality and user satisfaction. However standardization on related factors is missing in current literature. In this paper, we work towards the solution of this problem. Firstly we collect more than 200 related factors from literature review. Secondly we try to provide a classification framework through a constructive process at conceptual level. Then we use the constructive process to classify the factors into more than 20 higher level categories with explanation on the process.
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This paper was supported in part by CNSF grant 61363007 and by HNU Research program grant KYQD1242 and HDSF201310.
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Duan, Y. et al. (2015). A Survey on the Categories of Service Value/Quality/Satisfactory Factors. In: Lee, R. (eds) Computer and Information Science. Studies in Computational Intelligence, vol 566. Springer, Cham. https://doi.org/10.1007/978-3-319-10509-3_11
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DOI: https://doi.org/10.1007/978-3-319-10509-3_11
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