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Intelligent Systems'2014 pp 247–257Cite as

KIISA: Towards a Reference Architecture for Integrated Knowledge Services

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 323))

Abstract

Knowledge management and knowledge-based systems can be critical to organizations and their success. Integration of knowledge resources in existing information systems can help improve decision making and possibly drive efficiency gains in business processes. We present an architecture that integrates knowledge acquired from data and experts into the current information system environment in the social welfare domain. This supports the use of knowledge in critical service administration processes to support decision making. We discuss the implications of using this architecture to support the knowledge management capability of the domain.

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Author information

Authors and Affiliations

  1. Department of Computing, The University of the West Indies, Mona-Western Jamaica Campus, Kingston, Jamaica

    Ricardo Anderson

  2. Department of Computing, The University of the West Indies, Mona Campus, Kingston, Jamaica

    Gunjan Mansingh

Authors
  1. Ricardo Anderson
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  2. Gunjan Mansingh
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Corresponding author

Correspondence to Ricardo Anderson .

Editor information

Editors and Affiliations

  1. Ford Motor Company, Research & Advanced Engineering, Dearborn, Mississippi, USA

    D. Filev

  2. Industrial Research Institute for Automation and Measurements (PIAP), Warsaw, Poland

    J. Jabłkowski

  3. Polish Academy of Sciences, Systems Research Institute, Warsaw, Poland

    J. Kacprzyk

  4. Polish Academy of Sciences and WIT - Warsaw School of Information Technology, Systems Research Institute, Warsaw, Poland

    M. Krawczak

  5. Bulgarian Academy of Sciences, Institute of Information and Communication, Sofia, Bulgaria

    I. Popchev

  6. Department of Computer Engineering, Częstochowa University of Technology, Częstochowa, Poland

    L. Rutkowski

  7. Bulgarian Academy of Sciences, Institute of Information and Communication Technologies, Sofia, Bulgaria

    V. Sgurev

  8. Department of Computer and Information Technologies, “Prof. Assen Zlatarov" University Faculty of Technical Sciences, Bourgas, Bulgaria

    E. Sotirova

  9. Industrial Research Institute for Automation and Measurements (PIAP), Warsaw, Poland

    P. Szynkarczyk

  10. Polish Academy of Sciences, Systems Research Institute, Warsaw, Poland

    S. Zadrozny

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© 2015 Springer International Publishing Switzerland

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Anderson, R., Mansingh, G. (2015). KIISA: Towards a Reference Architecture for Integrated Knowledge Services. In: Filev, D., et al. Intelligent Systems'2014. Advances in Intelligent Systems and Computing, vol 323. Springer, Cham. https://doi.org/10.1007/978-3-319-11310-4_22

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  • DOI: https://doi.org/10.1007/978-3-319-11310-4_22

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-11309-8

  • Online ISBN: 978-3-319-11310-4

  • eBook Packages: EngineeringEngineering (R0)

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