Abstract
Information technology (IT) is not only beneficial for the private sector but has a lot to offer for the public sector as well. However, most of the studies in IT outsourcing relationships consider only the private sector and do not pay attention to the public sector. In this context, the research has looked to determine the influential factors in IT outsourcing relationships in Swedish public organizations like are Swedish municipalities and classified them according to the importance. The research methodology used has included a survey among IT outsourcing decision makers from Swedish municipalities and a case study in a Swedish municipality. The survey has revealed that trust, cooperation, commitment, communication, and flexibility are the top five most important factors which are influencing the provider-recipient IT outsourcing relationship in Swedish municipalities. While the case study has revealed that all the factors that were identified during the literature review are influencing the provider-recipient IT outsourcing relationship in Swedish municipalities plus the identification of two new factors which are legislation and economy/money.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Alborz, S., Seddon, P.B., Scheepers, R.: A Model for Studying IT Outsourcing Relationships. In: 7th Pacific Asia Conference on Information Systems, Adelaide, pp. 1297–1313 (2003)
Anderson, E., Weitz, B.: Determinants of continuity in conventional channel dyads. Marketing Science 8(4), 310–323 (1989)
Anderson, E., Narus, J.: A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing 54(1), 42–58 (1990)
Arshad, N.H., May Lin, Y.A., Mohamed, A., Udin, A.B.: Service delivery in ICT outsourcing: relationship intensity between vendor and client. Public Sector ICT Management Review 2(2) (2008)
Axelrod, R.M.: The Evolution of Cooperation. Basic Books, New York (1984)
Bergkvist, L., Fredriksson, O.: Outsourcing terms – A literature review from an ISD perspective. In: 16th European Conference on Information Systems, pp. 458–469. ECIS, Galway (2008)
Beulen, E., Ribbers, P.: Control in outsourcing relationships: governance in action. In: Proceedings of the 40th HawaiiInternational Conference on System Sciences, p. 236. IEEE, Hawaii (2007)
Blumenberg, S., Beimborn, D., Koenig, W.: Determinants of IT Outsourcing Relationships: A Conceptual Model. In: Proceedings of the 41th Annual Hawaii International Conference on System Sciences, Hawaii (2008)
Cullen, S., Willcocks, L.: Intellegent IT Outsourcing: Eight Building Blocks to Success. Butterworth-Heinemann, Oxford (2003)
Dwyer, F.R., Schurr, P.H., Oh, S.: Developing Buyer-Seller Relationships. Journal of Marketing 51, 11–27 (1987)
Fitzgerald, G., Willcocks, L.: Contracts and Partnerships in the Outsourcing of IT. In: 15th International Conference on Information Systems, Vancouver, pp. 91–98 (1994)
Fleming, R., Low, G.: Information System Outsourcing Relationship Model. Australasian Journal of InformationSystems 14(2), 95–112 (2007)
Gantman, S.: IT Outsourcing in the Public Sector: A Literature Analysis. Journal of Global Information Technology Management 14(2), 48–83 (2011)
Goles, T., Chin, W.W.: Information Systems Outsourcing Relationship Factors: Detailed Conceptualization and Initial Evidence. In: The DATA BASE for Advances in Information Systems, pp. 47–67 (2005)
Gong, H., Tate, M., Alborz, S.: Managing the Outsourcing Marriage to Achieve Success. In: Proceedings of the 40th Hawaii International Conference on System Sciences, p. 239c. IEEE, Hawaii (2007)
Gottschalk, P., Solli-Saether, H.: Managing Successful IT Outsourcing Relationships. IRM Press, Hershey (2006)
Gramatikov, M.: Outsourcing of Public Information Systems, University of Sofia “St. Kliment Ohridski”, http://www.inst-informatica.pt/servicos/informacao-e-documentacao/biblioteca-digital/gestao-de-si-ti-1/aquisicao-de-bens-e-servicos/UNPAN003861.pdf (accessed on January 17, 2013) (retrived)
Han, H.S., Lee, J.N., Seo, Y.W.: Analyzing the impact of a firm’s capability on outsourcing success: A process perspective. Information & Management 45(1), 31–42 (2008)
Heide, J., John, G.: Do Norms Matter in Marketing Relationships? Journal of Marketing 56(2), 32–44 (1992)
Henderson, J.C.: Plugging into Strategic Partnerships: The Critical IS Connection Management Review. Sloan 31(3), 7–18 (1990)
Kanter, R.M.: Collaborative Advantage: The Art of Alliances. Harvard Business Review 72(4), 96–108 (1994)
Kern, T.: The Gestalt of an Information Technology Outsourcing Relationship: An Explanatory Analysis. In: Proceedings of the Eighteenth International Conference on Information Systems, Atlanta, pp. 37–58 (1997)
Kern, T., Willcocks, L.: Exploring Information Technology Outsourcing Relationships: Theory and Practice. Journal of Strategic Information Systems 9(4), 321–350 (2000)
Kern, T., Willcocks, L.: The relationship advantage. Oxford University Press Inc., New York (2001)
Kishore, R., Rao, H., Nam, K., Srinivasan, R., Chaudhury, A.: A Relationship Perspective on IT Outsourcing: A longitudinal study at four companies provides valuable insights about the evolution of IT outsourcing relationships. Communication of the ACM 46(12), 87–92 (2003)
Klepper, R.: Outsourcing Relationships. In: Khosrowpour, M. (ed.) Managing Information Technology InvestmentsWith Outsourcing, pp. 218–243. Idea Group Publishing, Harrisburg (1994)
Klepper, R., Jones, W.: Outsourcing Information Technology, Systems and Services. Prentice Hall, New Jersey
Konsynski, B.R., McFarlan, F.: Information partnerships: Shared data, shared scale. Harvard Business Review 68(5), 114–120 (1990)
Lacity, M., Hirschheim, R.: Information System Outsourcing: Myths, Metaphors, and Realities. John Wiley & Sons, Chichester (1993)
Lacity, M., Willcocks, L.: An empirical investigation of information technology sourcing practices: Lessons from experience. MIS Quarterly 22(3), 363–408 (1998)
Lee, J.N., Kim, Y.G.: Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation. Journal of Management Information Systems 15(4), 29–61 (1999)
Lee, J.N., Kim, Y.G.: Understanding Outsourcing Partnership: A Comparison of Three Theoretical Perspectives. IEEE Transactions on Engineering Management 52(1), 43–58 (2005)
Levina, N., Ross, J.: From the vendor’s perspective: Exploring the value proposition ininformation technology outsourcing. MIS Quarterly 27(3), 331–364 (2003)
Loh, L., Venkatraman, N.: Diffusion ofI nformation Technology Outsourcing: Influence Sources and the Kodak Effect. Information Systems Research 3(4), 334–358 (1992)
Macneil, I.R.: The New Social Contract: An Inquiry into Modern Contractual Relations. Yale University Press, New Haven (1980)
Malone, T., Crowston, K.: The Interdisciplinary Study of Coordination. ACM Computing Surveys 26(1), 87–119 (1994)
Marcolin, B., McLellan, K.: Effective IT outsourcing arrangements. In: Proceedings of the 31st Annual Hawaii International Conference on System Sciences, Hawaii (1998)
McFarlan, F.W., Nolan, R.L.: How to Manage an IT Outsourcing Alliance. Sloan Management Review 36, 9–23 (1995)
Mejias, R., Shepard, M., Vogel, D., Lazaneo, L.: Consensus and Perceived Satisfaction Levels: A Cross-cultural Comparison of GSS and non-GSS Outcomes within and between the United States and Mexico. Journal of Management Information Systems 13(3), 137–161 (1996)
Narus, J., Anderson, J.: Consensus Distribution Contributions to Partnerships with Manufacturers. Business Horizons 30, 34–42 (1987)
Pearlson, K.E., Saunders, C.S.: Strategic Management of Information Systems. John Wiley & Sons, Inc. (2009)
Perrin, B., Pervan, G.: IT Outsourcing Relationship Management and Performance Measurement System Effectiveness. In: 16th Australasian Conference on Information Systems, Paper 54, Sydney (2005)
Pfeffer, J., Salancik, G.: The External Control of Organizations: A Resource Dependence Perspective. Harper & Row, New York (1978)
Qureshi, M., Kumar, D., Kumar, P.: Modeling the logistics outsourcing relationship variables to enhance shippers’ productivity and competitiveness in logistical supply chain. International Journal of Productivity and Performance Management 56(8), 689–714 (2007)
Rao, H., Nam, K., Chaudhury, A.: Management of information systems outsourcing: A bidding persepective. J. MIS 12(2), 131–159 (1995)
Ring, P., Van de Ven, A.: Developmental Processes of Cooperative Interorganizational Relationships. Academy of Management Review 19(1), 90–118 (1994)
Rodriguez, C.M., Wilson, D.T.: Relationship Bonding and Trust as a Foundation for Commitment in US–Mexican Strategic Alliances: A Structural Equation Modeling Approach. Journal of International Marketing 10(4), 53–76 (2002)
Sharma, R., Apoorva, S., Madireddy, V., Jain, V.: Best practices for communication between client and vendorin IT outsourcing projects. Journal of Information, Information Technology, and Organizations 3, 61–93 (2008)
Simpson, J., Mayo, D.: Relationship Management: A Call for Fewer Influence Attempts. Journal of Business Research 39(3), 209–218 (1997)
Skjoett-Larsen, T.: Third party logistics–from an interorganizational point of view. International Journal of Physical Distribution & Logistics Management 30(2), 112–127 (2000)
Sun, S., Lin, T., Sun, P.: The Factors Influencing Information Systems Outsourcing Partnership – A Study Integrating Case Study and Survey Research methods. In: 35th Hawaii International Conference on System Sciences, Washington, DC, p. 235 (2002)
Swar, B., Moon, J., Choe, Y.C., Oh, J.: Determinants of Relationship Quality for IS/IT Outsourcing Success in Public Sector: A Bilateral Perspective. In: AMCIS 2009 Proceedings, Paper 32. Curran Associates Inc., SanFrancisco (2009)
Tian, Y., Lai, F., Daniel, F.: An examination of the nature of trust in logistics outsourcing relationship: Empirical evidence from China. Industrial Management & Data Systems 108(3), 346–367 (2008)
Van de Ven, A.H., Delbecg, A.H., Koenig, R.: Determinants of Coordination Modes within Organizations. American Sociological Review 41(2), 322–338 (1976)
Vintar, M., Stanimirovic, D.: Evaluation of Impact of Outsourcing on Efficiency of Public Sector Organisations. International Journal of Business and Management Studies 3(2), 211–225 (2011)
Waheed, U., Molla, A., Okunoye, A.: Relationship Antecedents in Outsourcing Success: Empirical Investigation of Three Outsourcing Relationships. In: Proceedings of the 2005 Information Resources Management Association International Conference, pp. 626–631 (2005)
Willcocks, L.P., Lacity, M.C.: Information systems outsourcing in theory and practice. Journal of Information Technology 10(4), 203–207 (1995)
Willcocks, L., Fitzgerald, D.: The outsoucing of information technology: Contracts and the client/vendor relationship. In: The British Academy of Management 1994 Annual Conference Proceedings, Lancaster, pp. 143–156 (2005)
Yakhlef, A.: Understanding IT outsourcing. BTJ Tryck AB, Lund (1997)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
Çelaj, I., Rusu, L. (2014). IT Outsourcing Relationships in Swedish Public Organizations. In: Johansson, B., Andersson, B., Holmberg, N. (eds) Perspectives in Business Informatics Research. BIR 2014. Lecture Notes in Business Information Processing, vol 194. Springer, Cham. https://doi.org/10.1007/978-3-319-11370-8_2
Download citation
DOI: https://doi.org/10.1007/978-3-319-11370-8_2
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-11369-2
Online ISBN: 978-3-319-11370-8
eBook Packages: Computer ScienceComputer Science (R0)