Abstract
The paper concerns ethical, human and organizational aspects of IS development. The aim of the research is to examine the dependency of job satisfaction (JS) and organizational citizenship behaviors (OCB) with its two dimensions (individual and organizational), among IT users in Poland, a transition economy. The research results complement the gap in the scientific literature, that concerns the psychosocial characteristics of IT users, as ethical attitudes and job satisfaction components. The authors elaborated questionnaire of JS including such dimensions like relations between employees, supervisors’ managing style, the organization of work in the company, information and communication within the company, representing the interests of the employee, creating opportunities for staff development (motivation, evaluation, promotion) and subjective JS. The analysis is based on a survey conducted among 362 IT users in south-west region of Poland. The results of this survey show that job satisfaction has an impact on ethical behavior premises of IT users in transition economies.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Bateman, T.S., Organ, D.W.: Job Satisfaction and the good Soldier: The Relationship between Affect and Employee Citizenship. Academy of Management Journal 26, 587–595 (1983)
Durniat, K.: Polish adaptation of L. Rosenstiel and R. Boegel’s organizational climate diagnosis questionnaire. Polish Journal of Applied Psychology 10(1), 147–168 (2012)
Eisele, P., D’Amato, A.: Psychological climate and its relation to work performance and well-being: The mediating role of Organizational Citizenship Behavior (OCB). Baltic Journal of Psychology 12(1.2), 4–21 (2012)
Ghazzawi, I.: Gender Role in Job Satisfaction: the Case of the U.S. Information Technology Professionals. Journal of Organizational Culture. Communications & Conflict 14(2), 1–34 (2010)
Ilies, R., Fulmer, I.S., Spitzmuller, M., Johnson, M.D.: Personality and Citizenship Behavior: The Mediating Role of Job Satisfaction. Journal of Applied Psychology 94(4), 945–959 (2009)
Konovsky, M.A., Organ, D.W.: Cognitive Versus Affective Determinants of Organizational Citizenship Behavior. Journal of Applied Psychology 74(1), 157–164 (1989)
Konovsky, M.A., Organ, D.W.: Dispositional and contextual determinants of Organizational citizenship behavior. Journal of Organizational Behavior 17, 253–266 (1996)
Kowal, J., Węgłowska-Rzepa, K.: The Methodological Aspects of Creating the New Research Method Based on the Choosing of Pictures and the Analysis of Creative and Recreative Functions of the Narrated Stories, Gospodarka, Rynek, Edukacja, vol. 11, pp. 65–66 (2006)
Kowal, J., Kwiatkowska, A., Kowal, W.: IT Project Management in Relation to Employees’ Competence in Poland. In: Despres, C. (ed.) Proceedings of the 7th European Conference on Management Leadership and Governance: SKEMA Business School, Sophia-Antipolis, France, October 6-7, pp. 216–226. Academic Publishing Limited, Reading (2011)
Kowal, J., Roztocki, N.: Organizational Ethics and Job Satisfaction of Information Technology Professionals in Poland. In: Proceedings of the Nineteenth Americas Conference on Information Systems (AMCIS), Chicago. Illinois, USA, August 15-17 (2013)
Kuraś, M.: Information System – Information Technology. What Is Different than The Name of The Two Objects? [In Polish: System informacyjny – system informatyczny. Co poza nazwą różni te dwa obiekty?] (2006), http://ki.ae.krakow.pl/~kurasm/artykuly/SI-vs-SIT.pdf
Lee, K., Allen, N.J.: Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology 87(1), 131–142 (2002)
Chen, L.-C., Niu, H.-J., Wang, Y.-D., Yang, C., Tsaur, S.H.: Does Job Standardization Increase Organizational Citizenship Behavior? Public Personnel Management 38(3), 40–48 (2009)
Locke, E.A.: What is job satisfaction? Organ. Behav. Hum. Perform. 4, 309–336 (1969)
MacKenzie, S.B., Podsakoff, P.M., Ahearne, M.: Some possible antecedents of in-role and extra-role salesperson performance. Journal of Marketing 62, 87–98 (1998)
Mohammad, J., Habib, F.O., Adnan, M.: Job satisfaction and organizational citizenship behavior: an empirical study at Higher learning institutions. Asian Academy of Management Journal 16(2), 149–165 (2011)
Organ, D.W.: Organizational citizenship behavior: The good soldier syndrome. Lexington Books, Lexington (1988)
Organ, D.W.: Organizational citizenship behavior: It’s construct clean-up time. Human Performance 10, 85–97 (1997)
Organ, D.W., Podsakoff, P.M., Mackenzie, S.B.: Organizational Citizenship Behavior. Its nature, Antecedents. Foundation for organizational science, an Consequences. A Sage Publication Series (2006)
Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., Bachrach, D.G.: Organizational citizenship behavior: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management 26, 513–563 (2000)
Rosenstiel, L., Boegel, R.: Betriebsklima geht jeden an Bayerischen Staatsministerium für Arbait. Familie und Sozialordnung, Monachium (1992)
Roztocki, N., Weistroffer, H.R.: Information Technology in Transition Economies. Journal of Global Information Technology Management 11(4), 2–9 (2008)
Schnake, M.: Organizational citizenship: A review proposed model and research agenda. Human Relations 44, 735–759 (1991)
Schwab, D.P., Cummings, L.L.: Theories of performance and satisfaction: a review. Industrial Relations 9, 408–430 (1970)
Schwepker, C.H.: Ethical Climate’s Relationship to Job Satisfaction, Organizational Commitment and Turnover Intention in the Salesforce. Journal of Business Research 54(1), 39–52 (2001)
Smith, C.A., Organ, D.W., Near, J.P.: Organizational Citizenship Behavior: Its Nature and Antecedents. Journal of Applied Psychology 68, 653–663 (1983)
Steinmüller, W.: Automated Information Systems in the Private and Public Administration [In Polish: Zautomatyzowane systemy informacyjne w administracji prywatnej i publicznej.] Organizacja Metoda Technika, Nr. 1977/9 (1977)
Tang, T.L., Foote, D.A.: Job Satisfaction and Organizational Citizenship Behavior: Does Team Commitment Make a Difference in Self-Directed Teams?”. Journal of Management Decision 46(6), 933–947 (2008)
Tiwana, A., Mclean, E.R.: Expertise Integration and Creativity in Information Systems Development. Journal of Management Information Systems 22(1), 45–83 (2005)
Vitell, S.J., Davis, D.L.: The Relationship between Ethics and Job Satisfaction: An Empirical Investigation. Journal of Business Ethics 9(6), 489–494 (1990)
Westfall, R.D.: An Employment-Oriented Definition of the Information Systems Field: An Educator’s View. Journal of Information Systems Education 23(1), 63–70 (2012)
Williams, L.J., Anderson, S.E.: Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors. Journal of Management 17, 601–617 (1991)
Xia, W., Lee, G.: Complexity of Information Systems Development Projects: Conceptualization and Measurement Development. Journal of Management Information Systems 22(1), 13–43 (2005)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
Keplinger, A., Kowal, J., Frątczak, E., Ławecka, K., Stokłosa, P. (2014). Job Satisfaction and Ethical Behaviors Premises of IT Users Insight from Poland. In: Wrycza, S. (eds) Information Systems: Education, Applications, Research. SIGSAND/PLAIS 2014. Lecture Notes in Business Information Processing, vol 193. Springer, Cham. https://doi.org/10.1007/978-3-319-11373-9_5
Download citation
DOI: https://doi.org/10.1007/978-3-319-11373-9_5
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-11372-2
Online ISBN: 978-3-319-11373-9
eBook Packages: Computer ScienceComputer Science (R0)