Skip to main content

An Exploratory Study on Websites Quality Assessment

  • Conference paper
Advances in Conceptual Modeling (ER 2013)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 8697))

Included in the following conference series:

  • 1062 Accesses

Abstract

The website of a company may be a real and sustainable competitive advantage. However, the quality of web applications does not increase as well as their rapid development. In software engineering many quality models were proposed. Research on website quality is prolific. State-of-the-arts on website quality have already been published. However, due to the productivity of this research field, this paper proposes an update of this literature in order to be able to sketch future research avenues on website quality. We analyze how the current approaches cover the large spectrum of web application quality factors. This paper aims at checking whether the main metrics proposed by researchers can be mapped towards ISO 9126 quality sub-characteristics and how this mapping covers the six main characteristics.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Similar content being viewed by others

References

  1. Huizingh, E.: The content and design of web sites: an empirical study. Information & Management 37, 123–134 (2000)

    Article  Google Scholar 

  2. Luo, J., Ba, S., Zhang, H.: The effectiveness of online shopping characteristics and well-designed websites on satisfaction. MIS Quarterly 36(4) (2012)

    Google Scholar 

  3. ISO/IEC 9126-1:2001, Software engineering – Product quality – Part1: Quality model, http://www.iso.org

  4. ISO/IEC 25010:2011, Systems and software engineering – Systems and software quality requirements and evaluation (SQuaRE) – System and software quality models, http://www.iso.org

  5. McCall, J.A., Richards, P.K., Walters, G.F.: Factors in Software Quality. National Technology Information Service 1-3 (1977)

    Google Scholar 

  6. Boehm, B.: Characteristics of software quality. TRW series on software technology, vol. 1. North-Holland, Amsterdam (1978)

    Google Scholar 

  7. Kappel, G., Michlmayr, E., Pröll, B., Reich, S., Retschitzegger, W.: Web Engineering - Old Wine in New Bottles? In: Koch, N., Fraternali, P., Wirsing, M. (eds.) ICWE 2004. LNCS, vol. 3140, pp. 6–12. Springer, Heidelberg (2004)

    Chapter  Google Scholar 

  8. Signore, O.: A Comprehensive Model for Web Sites Quality. In: Seventh IEEE International Symposium on Web Site Evolution (WSE 2005), pp. 30–36 (2005)

    Google Scholar 

  9. Ruiz, J., Calero, C., Piattini, M.: A Three Dimensional Web Quality Model. In: Cueva Lovelle, J.M., Rodríguez, B.M.G., Gayo, J.E.L., Ruiz, M.d.P.P., Aguilar, L.J. (eds.) ICWE 2003. LNCS, vol. 2722, pp. 384–385. Springer, Heidelberg (2003)

    Chapter  Google Scholar 

  10. Mich, L., Franch, M., Gaio, L.: Evaluating and Designing the Quality of Web Sites. IEEE Multimedia, 34–43 (2003)

    Google Scholar 

  11. Olsina, L., Lafuente, G., Rossi, G.: Specifying Quality Characteristics and Attributes for Websites. In: Murugesan, S., Desphande, Y. (eds.) Web Engineering. LNCS, vol. 2016, pp. 266–277. Springer, Heidelberg (2001)

    Chapter  Google Scholar 

  12. Olsina, L., Rossi, G.: Measuring Web Application Quality with WebQEM. IEEE Multimedia, 20–29 (2002)

    Google Scholar 

  13. Cimino, S., Micali, F.: Web Q-Model: a new approach to the quality. In: International Conference on Computer Human Interaction, CHI 2008. ACM (2008)

    Google Scholar 

  14. Mavromoustakos, S., Andreou, A.S.: WAQE: a Web Application Quality Evaluation model. International Journal of Web Engineering and Technology 3, 96–120 (2007)

    Article  Google Scholar 

  15. Di Blas, N., Guermand Emilia Romagna M. P., Orsini C., Paolini P.: Evaluating The Features Of Museum Websites (The Bologna Report). Museums and the Web (2002)

    Google Scholar 

  16. Elling, S.K.: Evaluating website quality: Five studies on user-focused evaluation methods. LOT Dissertations Series, vol. 308 (2012)

    Google Scholar 

  17. Dominic, P.D.D., Jati, H.: A comparison of Asian airlines websites quality: using a non-parametric test. International Journal of Business Innovation and Research 5(5), 599–623 (2011)

    Article  Google Scholar 

  18. Rekik, R., Kallel, I.: Fuzzy reduced method for evaluating the quality of institutional web sites. In: 7th International Conference on Next Generation Web Services Practices (NWeSP), pp. 296–301 (2011)

    Google Scholar 

  19. Malak, G., Sahraoui, H.A., Badri, L., Badri, M.: Modeling web quality using a probabilistic approach: An empirical validation. ACM Transactions on the Web (TWEB) 4(3), 1–31 (2010)

    Article  Google Scholar 

  20. Fernandes, N., Costa, D., Duarte, C., Carriço, L.: Evaluating the accessibility of web applications. Procedia Computer Science (14), 28–35 (2012)

    Google Scholar 

  21. Ivory, M.Y.: An empirical foundation for automated web interface evaluation. PhD thesis, University of California at Berkeley (2001)

    Google Scholar 

  22. Saba, H., de Freitas Jorge, E.M., Franco Costa, V., Borges de Barros Pereira, H.: WEBTESTE: A Stress Test Tool, WEBIST 2006, Proceedings of the Second International Conference on Web Information Systems and Technologies: Internet Technology Web Interface and Applications, Setúbal, Portugal, pp. 246–249 (2006)

    Google Scholar 

  23. Guillemot, M., König, D.: Web Testing Made Easy. In: OOPSLA 2006, Portland, Oregon, USA, October 22-26, pp. 692–693 (2006)

    Google Scholar 

  24. http://www.tawdis.net/

  25. http://webaim.org/

  26. http://www.powermapper.com/

  27. http://www.linkpopularity.com/

  28. http://www.web.qualt.co.uk

  29. Rio, A., Brito e Abreu, F.: Websites quality: Does it depend on the application domain? In: uality of Information and Communications Technology, 7th Int. Conf. on the Quality of Information and Communications Technology, QUATIC 2010, pp. 493–498 (2010)

    Google Scholar 

  30. Stefani, A., Xenos, M.: Meta-metric Evaluation of E-Commerce-related Metrics. Electronic Notes in Theoretical Computer Science 233, 59–72 (2009)

    Article  Google Scholar 

  31. Chae, H.S., Kim, T.Y., Jung, W., Lee, J.: Using metrics for estimating maintainability of web applications: An empirical study. In: 6th Annual IEEE/ACIS International Conference on Computer and Information Science (ICIS 2007), Melbourne, Australia, July 11-13, pp. 1053–1059 (2007)

    Google Scholar 

  32. de Silva, A., Ponti de Mattos Fortes, R.: Web quality metrics: an analysis using machine learning systems. In: International Conference on Information Systems, Analysis and Synthesis, World Multiconference on Systemics, Cybernetics and Informatics, Information Systems Technology, SCI 2001/ISAS 2001, vol. XI (2001)

    Google Scholar 

  33. Bajaj, A., Krishnan, R.: CMU-WEB: a conceptual model for designing usable web applications. Journal of Database Management 10(4), 33–43 (1999)

    Article  Google Scholar 

  34. Ghosheh, E., Black, S., Qaddour, J.: Design metrics for web application maintainability measurement. In: The 6th ACS/IEEE International Conference on Computer Systems and Applications, AICCSA 2008, Doha, Qatar, March 31- April 4, pp. 778–784 (2008)

    Google Scholar 

  35. Charland, F., Badri, L., Malak, G.: WEBQUALITY: Towards a Tool Supporting the Assessment of Web-Based Applications Quality. In: CAINE 2007, pp. 115–121 (2007)

    Google Scholar 

  36. Mendes, E., Mosley, N., Counsell, S.: Estimating design and authoring effort. IEEE MultiMedia, Special Issue, pp. 50-7 (January-March 2001)

    Google Scholar 

  37. Singh, Y., Malhotra, R., Gupta, P.: Empirical Validation of Web Metrics for Improving the Quality of Web Page. Int. Jal. Advanced Computer Science and Applications 2(5) (2011)

    Google Scholar 

  38. Di Lucca, G.A., Fasolino, A.R., Tramontata, P., Visaggio, C.A.: Towards the Definition of a Maintainability Model for Web Applications. In: 8th European Conference on Software Maintenance and Re-engineering, pp. 279–287 (2004)

    Google Scholar 

  39. Sommerville, I.: Software Engineering, 5th edn. Addison Wesley Longman Publishing Co., Inc., Redwood City (1995)

    Google Scholar 

  40. Rosenberg, L., Hammer, T., Shaw, J.: Software Metrics and Reliability. In: Proceedings of IEEE International Symposium on Software Reliability Engineering (1998)

    Google Scholar 

  41. Calero, C., Ruiz, J., Piattini, M.: Classifying web metrics using the web quality model. Online Information Review 29(3), 227–248 (2005)

    Article  Google Scholar 

  42. Fernandez, A., Insfran, E., Abrahao, S.: Usability evaluation methods for the web: A systematic mapping study. Information and Software Technology 53, 789–817 (2011)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer International Publishing Switzerland

About this paper

Cite this paper

Cherfi, S.Ss., Do Tuan, A., Comyn-Wattiau, I. (2014). An Exploratory Study on Websites Quality Assessment. In: Parsons, J., Chiu, D. (eds) Advances in Conceptual Modeling. ER 2013. Lecture Notes in Computer Science, vol 8697. Springer, Cham. https://doi.org/10.1007/978-3-319-14139-8_19

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-14139-8_19

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-14138-1

  • Online ISBN: 978-3-319-14139-8

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics