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Information and Communication Technologies in Tourism 2015 pp 391–403Cite as

Conceptualising Smart Tourism Destination Dimensions

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Abstract

The term ‘smart’ represents a marketing word for all things that are embedded or enhanced by technology. One smart concept, which has gained momentum in recent years, is Smart City. It mainly focuses on how to increase the quality of life of citizens by using Information and Communication Technologies (ICT). This paper aims to explore which dimensions except technology are critical for the development of a Smart City and a Smart Tourism Destination. Following a multiple case study approach, this paper develops a framework for smartness in cities and tourism destinations. This exploratory research argues that leadership, innovation, and social capital supported by human capital are the fundamental constructs of smartness. Technology applications and ICTs are enablers, which support the core constructs of smart destinations. Results open the ground for discussing how to transpose ‘smartness’ to tourism and destination levels.

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Author information

Authors and Affiliations

  1. School of Tourism, Bournemouth University, Poole, UK

    Kim Boes, Dimitrios Buhalis & Alessandro Inversini

Authors
  1. Kim Boes
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  2. Dimitrios Buhalis
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  3. Alessandro Inversini
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Corresponding author

Correspondence to Kim Boes .

Editor information

Editors and Affiliations

  1. School of Hospitality Business Management, Carson College of Business, Washington State University, Vancouver, Washington, USA

    Iis Tussyadiah

  2. Faculty of Management, Bournemouth University, Poole, Dorset, United Kingdom

    Alessandro Inversini

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© 2015 Springer International Publishing Switzerland

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Boes, K., Buhalis, D., Inversini, A. (2015). Conceptualising Smart Tourism Destination Dimensions. In: Tussyadiah, I., Inversini, A. (eds) Information and Communication Technologies in Tourism 2015. Springer, Cham. https://doi.org/10.1007/978-3-319-14343-9_29

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