Abstract
In recent years mobile devices became the way of choice for consuming digital content. One of the areas in which this monumental shift has a great impact that creates a lot of opportunities and challenges is tourism. Proactive computing comes with the promise of providing a more engaging user experience. However, due to many practical challenges in areas of first choice, such as mobile tourist guides, proactivity does not yet create a noticeable impact. This motivates our explorative study that focuses on users’ information needs during different stages of travel and their attitudes related to different aspects of proactive systems such as privacy concerns, trust or their willingness-to-pay for such services. Analysis indicates some interesting and significant relations between these aforementioned concepts that reflect the users’ perspectives on proactive systems.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Chen, L., & Qi, L. (2010). A diary study of understanding contextual information needs during leisure traveling. In Proceedings of the Third Symposium on Information Interaction in Context (pp. 265–270). New York, NY: ACM.
Church, K., Cherubini, M., & Oliver, N. (2014). A large-scale study of daily information needs captured in situ. ACM Transactions on Computer-Human Interaction (TOCHI), 21(2), 10:1–10:46.
Church, K., & Smyth, B. (2009). Understanding the intent behind mobile information needs. In Proceedings of the 14th International Conference on Intelligent User Interfaces (pp. 247–256). New York, NY: ACM.
Dearman, D., Kellar, M., & Truong, K. N. (2008, November). An examination of daily information needs and sharing opportunities. In Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work (pp. 679–688). New York, NY: ACM.
Dey, A. K., Abowd, G. D., & Salber, D. (2001). A conceptual framework and a toolkit for supporting the rapid prototyping of context-aware applications. Human-Computer Interaction, 16(2), 97–166.
Fuchs, M., Höpken, W., & Rasinger, J. (2011). Behavioral intention to use mobile information services in tourism: The case of the tourist guide dolomitisuperski.mobi. Information Technology and Tourism, 13(4), 285–307.
Gallego, D., Woerndl, W., & Huecas, G. (2013). Evaluating the impact of proactivity in the user experience of a context-aware restaurant recommender for Android smartphones. Journal of Systems Architecture, 59(9), 748–758.
Gavalas, D., Konstantopoulos, C., Mastakas, K., & Pantziou, G. (2014). Mobile recommender systems in tourism. Journal of Network and Computer Applications, 39, 319–333.
Gil, M., & Pelechano, V. (2012). Exploiting user feedback for adapting mobile interaction obtrusiveness. Ubiquitous Computing and Ambient Intelligence, 7655, 274–281.
Google. (2013, November). The 2013 Traveler. Retrieved from think with Google. http://www.thinkwithgoogle.com/research-studies/2013-traveler.html
Gretzel, U. (2011). Intelligent systems in tourism: A social science perspective. Annals of Tourism Research, 38(3), 757–779.
Höpken, W., Fuchs, M., Zanker, M., & Beer, T. (2010). Context-based adaptation of mobile applications in tourism. Information Technology and Tourism, 12(2), 175–195.
Kwon, O. (2006). The potential roles of context-aware computing technology in optimization-based intelligent decision-making. Expert Systems with Applications, 31(3), 629–642.
Lamsfus, C., Wang, D., Alzua-Sorzabal, A., & Xiang, Z. (2014). Going mobile defining context for on-the-go travelers. Journal of Travel Research (OnlineFirst). doi:10.1177/0047287514538839.
Lerchenmueller, B., & Woerndl, W. (2012). Inference of user context from GPS logs for proactive recommender systems. In Workshops at the Twenty-Sixth AAAI Conference on Artificial Intelligence.
Nass, C., Moon, Y., Fogg, B. J., Reeves, B., & Dryer, D. C. (1995). Can computer personalities be human personalities? International Journal of Human-Computer Studies, 43(2), 223–239.
Ricci, F. (2010). Mobile recommender systems. Information Technology and Tourism, 12(3), 205–231.
Ricci, F., Rokach, L., & Shapira, B. (2011). Introduction to recommender systems handbook (pp. 1–35). New York: Springer.
Schmitz, G. S., & Schwarzer, R. (1999). Proaktive Einstellung von Lehrern: Konstruktbeschreibung und psychometrische Analysen. Empirische Pädagogik, 13(1), 3–27.
Schwarzer, R., & Jerusalem, M. (1995). Generalized self-efficacy scale. In J. Weinman, S. Wright, M. Johnston, & M. Johnston (Eds.), Measures in health psychology: A user’s portfolio. Causal and control beliefs (Vol. 1, pp. 35–37). Windsor: NFER-NELSON.
Sohn, T., Li, K. A., Griswold, W. G., & Hollan, J. D. (2008). A diary study of mobile information needs. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 433–442). New York, NY: ACM.
Wang, D., Xiang, Z., & Fesenmaier, D. R. (2014). Adapting to the mobile world: A model of smartphone use. Annals of Tourism Research, 48, 11–26.
Woerndl, W., Huebner, J., Bader, R., & Gallego-Vico, D. (2011, October). A model for proactivity in mobile, context-aware recommender systems. In Proceedings of the Fifth ACM Conference on Recommender Systems (pp. 273–276). New York, NY: ACM.
Acknowledgements
Authors acknowledge the financial support from the European Union (EU), the European Regional Development Fund (ERDF), the Austrian Federal Government and the State of Carinthia in the Interreg IV Italien-Österreich programme (project acronym O-STAR).
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this paper
Cite this paper
Sabic, A., Zanker, M. (2015). Investigating User’s Information Needs and Attitudes Towards Proactivity in Mobile Tourist Guides. In: Tussyadiah, I., Inversini, A. (eds) Information and Communication Technologies in Tourism 2015. Springer, Cham. https://doi.org/10.1007/978-3-319-14343-9_36
Download citation
DOI: https://doi.org/10.1007/978-3-319-14343-9_36
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-14342-2
Online ISBN: 978-3-319-14343-9
eBook Packages: Business and EconomicsBusiness and Management (R0)