Abstract
[Context and motivation] Service Orientation has been heralded as the solution for seamless alignment of the business and IT. [Question/problem] Alignment, however, remains far from being resolved. [Principal ideas/results] While alignment research typically concentrates on mapping the counterpart elements, this paper provides a case for what we coin consonance—the mutual adjustment of conflicting requirements between business and IT perspectives. In previous work, we have identified inherent discrepancies between the requirements of the business- and IT perspectives. [Contribution] In this paper, to better understand such discrepancies and the kind of support needed for their consonance, we have carried out a real-world example in the music industry. Moreover, we study consonance in a networked setting; both in terms of a business network of enterprises, and in terms of a cross-organizational IT network. The use of the consonance approach in this example reveals important lessons learned.
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Razavian, M., Gordijn, J. (2015). Consonance Between Economic and IT Services: Finding the Balance Between Conflicting Requirements. In: Fricker, S., Schneider, K. (eds) Requirements Engineering: Foundation for Software Quality. REFSQ 2015. Lecture Notes in Computer Science(), vol 9013. Springer, Cham. https://doi.org/10.1007/978-3-319-16101-3_10
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DOI: https://doi.org/10.1007/978-3-319-16101-3_10
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