Abstract
Online social networks are transforming e-government service delivery across the World. Whereas they have been utilized to enhance delivery of other e-government services, their usage in health care in the developing country context still faces a lot of challenges. These include lack of policies, limited knowledge of what motivates user acceptance and usage of social networks for e-Health and lack of trust in the information shared in these networks. In the past decade, many acceptance models have been developed to explain user acceptance of e-government technology. However, none has been developed to utilize the mighty power of online social networks in a developing country context. In a bid to close this gap, this paper presents the results of a study that develops a Social Networked Model for improved e-Health service acceptance and usage in Uganda. Requirements for the model elicited in a field study are used to extend the generic E-government Acceptance Model which emphasizes Social Network factors for e-Health Acceptance and usage. The extended model has dimensions of Social support, Social awareness, Social attractiveness and Social influence. The Social Networked Model is generic and can be used by other transitioning countries.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Al-Adawi, Z., Yousafzai, S., Pallister, J.: Conceptual model of citizen adoption of e-government. In: The Second International Conference on Innovations in Information Technology (IIT’05) (2005)
Al-Hujra, O., Al-dalahmeh, M., Aloudat, A.: The role of national culture on citizen adoption of eGovernment services: an empirical study. Electron. J. e-Gov. 9(2), 93–106 (2011). www.ejeg.com
Boyd, D.M., Ellison, N.B.: Social network sites: definition, history and scholarship. J. Comput. Mediated. Commu. 13, 210–230 (2008)
Bwalya, K.J., Healy, M.: Harnessing e-government adoption in the SADC region: a conceptual underpinning. Electron. J. e-Gov. 8(1), 23–32 (2010). www.ejeg.com
Davis, F.D., Bagozzi, R.P., Warshaw, P.R.: User acceptance of computer technology: a comparison of two theoretical models. Manage. Sci. 35(8), 982–1003 (1989)
Eilu, E.: A Systematic Approach to Designing and Implementing E-Government Systems in the Developing World. Makerere University, Buganda (2009)
Shiferaw, F., Zolfo, M.: The role of information communication technology (ICT) towards universal health coverage: the first steps of a telemedicine project in Ethiopia. Glob Health Action (2012)
Huawei: E-government in Uganda (2010). http://www.huawei.com/publications/view.do?id=6091&acid=113928. Accessed 10 Aug 2013
Kaplan, A.M., Haenlein, M.: Users of the world, unite! the challenges and opportunities of social media. Bus. Horiz. 53, 59–68 (2010)
Kes-Erkul, A., Erkul, R.: Web 2.0 in the process of e-participation: the Case of Organizing for America and the Obama Administration, National Center for Digital Government Working Paper Series, 9(1), pp. 1–19 October 2009, (2009)
Lau, E.: Challenges for e-government Developement. Organisation for Economic Co-Operation and Development (OECD e-government Project). http://unpan1.un.org/intradoc/groups/public/documents/UN/UNPAN012241.pdf) (2003)
Maiga, G., Asianzu, L.: Adoption of E-tax Services in Uganda: The Perspective of the Technology Acceptance Model. College of Computing and Informatics Technology, Makerere University (2012)
Mossberger, K., Wu, Y.: Civic engagement and local E-Government: social networking comes of age. University of Illinois at Chicago. Institute for Policy and Civic Engagement, Chicago (2012)
Ndou, V.D.: E-Government for developing countries: opportunities and challenges. The Electronic Journal on Information Systems in Developing Countries (2004)
Zanifa, O., Lupiana, D., Mtenzi, F., Bing W.: Analysis of the challenges affecting e-healthcare adoption in developing countries: a case of tanzania. Int. J. Inf. Stud. 2(1) (2010)
Oh, H., Rizo, C., Enkin, M., Jadad, A.: What is eHealth?: a systematic review of published definitions. World Hospital Health Serv. 41(1) (2005)
Ornager, S., Verma, N.: E-Government Toolkit for Developing Countries. UNESCO, New Delhi (2005)
Osimo, D.: Web 2.0 in Government: Why and How?. European Commission Joint Research Center, Institute for Prospective Technological Studies (2008)
Sahu, G.P., Gupta, M.P., Sahoo, T.: Towards a model of e-government acceptance. In: Proceedings of the 2nd International Conference on e-Governance, ICEG (2004)
Tapscott, D.: Grown Up Digital: How the Net Generation is Changing Your World. McGraw Hill, New York (2009)
Trauner Verlag: E-taxation: state and perspectives, series informatics. http://www.ocg.at/egov/files/. vol. 21, pp. 195–206 (2007). Accessed 20 Dec 2013
Venkatesh, V., Morris, M., Davis, G., Davis, F.: User acceptance of information technology: toward a unified view. MIS Q. 27(3), 425–478 (2003)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Institute for Computer Sciences, Social Informatics and Telecommunications Engineering
About this paper
Cite this paper
Miiro, E., Maiga, G. (2015). A Model of e-Health Acceptance and Usage in Uganda: The Perspective of Online Social Networks. In: Nungu, A., Pehrson, B., Sansa-Otim, J. (eds) e-Infrastructure and e-Services for Developing Countries. AFRICOMM 2014. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 147. Springer, Cham. https://doi.org/10.1007/978-3-319-16886-9_12
Download citation
DOI: https://doi.org/10.1007/978-3-319-16886-9_12
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-16885-2
Online ISBN: 978-3-319-16886-9
eBook Packages: Computer ScienceComputer Science (R0)