Abstract
Online social networks are transforming e-government service delivery across the World. Whereas they have been utilized to enhance delivery of other e-government services, their usage in health care in the developing country context still faces a lot of challenges. These include lack of policies, limited knowledge of what motivates user acceptance and usage of social networks for e-Health and lack of trust in the information shared in these networks. In the past decade, many acceptance models have been developed to explain user acceptance of e-government technology. However, none has been developed to utilize the mighty power of online social networks in a developing country context. In a bid to close this gap, this paper presents the results of a study that develops a Social Networked Model for improved e-Health service acceptance and usage in Uganda. Requirements for the model elicited in a field study are used to extend the generic E-government Acceptance Model which emphasizes Social Network factors for e-Health Acceptance and usage. The extended model has dimensions of Social support, Social awareness, Social attractiveness and Social influence. The Social Networked Model is generic and can be used by other transitioning countries.
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© 2015 Institute for Computer Sciences, Social Informatics and Telecommunications Engineering
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Miiro, E., Maiga, G. (2015). A Model of e-Health Acceptance and Usage in Uganda: The Perspective of Online Social Networks. In: Nungu, A., Pehrson, B., Sansa-Otim, J. (eds) e-Infrastructure and e-Services for Developing Countries. AFRICOMM 2014. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 147. Springer, Cham. https://doi.org/10.1007/978-3-319-16886-9_12
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