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Empowering End-Users to Collaboratively Structure Processes for Knowledge Work

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Business Information Systems (BIS 2015)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 208))

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Abstract

Knowledge work is becoming the predominant type of work in many countries and is involved in the most important processes in organizations. Despite its increasing importance business information systems still lack appropriate support for knowledge-intensive processes, since existing workflow management solutions are too rigid and provide no means to deal with unpredictable situations. Future business information systems that attempt to improve this support need to solve the problem of facilitating non-expert users to structure their processes. The recently published Case Management Model and Notation (CMMN) might overwhelm non-expert users. Our research hypotheses is that end-users can be empowered to structure processes for knowledge work. In an evaluation with two student teams working on a software development project our solution improved the information structure, reproducibility, progress visualization, work allocation and guidance without losing the flexibility compared to a leading agile project management tool.

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Notes

  1. 1.

    http://www.omg.org/cgi-bin/doc?bmi/09-09-23, last accessed on: 2015-01-23.

  2. 2.

    https://trello.com/, last accessed on: 2014-12-04.

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Acknowledgement

This research has been sponsored in part by the German Federal Ministry of Education and Research (BMBF) with grant number TUM: 01IS12057.

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Authors and Affiliations

  1. Software Engineering for Business Information Systems, Technical University Munich, Munich, Germany

    Matheus Hauder & Florian Matthes

  2. Software Engineering Institute, Carnegie Mellon University, Pittsburgh, USA

    Rick Kazman

Authors
  1. Matheus Hauder
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  2. Rick Kazman
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  3. Florian Matthes
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Corresponding author

Correspondence to Matheus Hauder .

Editor information

Editors and Affiliations

  1. Department of Information Systems, Poznań University of Economics, Poznań, Poland

    Witold Abramowicz

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Hauder, M., Kazman, R., Matthes, F. (2015). Empowering End-Users to Collaboratively Structure Processes for Knowledge Work. In: Abramowicz, W. (eds) Business Information Systems. BIS 2015. Lecture Notes in Business Information Processing, vol 208. Springer, Cham. https://doi.org/10.1007/978-3-319-19027-3_17

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  • DOI: https://doi.org/10.1007/978-3-319-19027-3_17

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-19026-6

  • Online ISBN: 978-3-319-19027-3

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