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Functional Readiness of the Check-In Desk System at an Airport

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Theory and Engineering of Complex Systems and Dependability (DepCoS-RELCOMEX 2015)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 365))

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Abstract

The article presents a developed simulation model of the check-in process at an airport. The developed algorithm of the process allows for an analysis of the entire system for any preset input parameters. The effectiveness of the functioning of check-in desks is measured by functional readiness, which can confirm both the reliability of the process in terms of the expected effectiveness and indicated the quality of the service offered (the time spent by the passenger in the system). The simulation model also allows for conducting an analysis of the possibility of controlling the input stream for security control, which is the next sub-process in the departing passenger check-in structure. Characteristics pertaining to the operation of the system were implemented in the model, such as the passenger service time and the structure of passenger reports to the system, which were determined on the basis of research conducted at a real airport.

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Authors and Affiliations

  1. Wroclaw University of Technology, 27 Wybrzeże Wyspiańskiego St., 50-370, Wrocław, Poland

    Artur Kierzkowski & Tomasz Kisiel

Authors
  1. Artur Kierzkowski
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  2. Tomasz Kisiel
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Corresponding author

Correspondence to Artur Kierzkowski .

Editor information

Editors and Affiliations

  1. Department of Computer Engineering, Wrocław University of Technology, Wrocław, Poland

    Wojciech Zamojski

  2. Department of Computer Engineering, Wrocław University of Technology, Wrocław, Poland

    Jacek Mazurkiewicz

  3. Department of Computer Engineering, Wrocław University of Technology, Wrocław, Poland

    Jarosław Sugier

  4. Department of Computer Engineering, Wrocław University of Technology, Wrocław, Poland

    Tomasz Walkowiak

  5. Systems Research Institute, Polish Academy of Sciences, Warsaw, Poland

    Janusz Kacprzyk

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Kierzkowski, A., Kisiel, T. (2015). Functional Readiness of the Check-In Desk System at an Airport. In: Zamojski, W., Mazurkiewicz, J., Sugier, J., Walkowiak, T., Kacprzyk, J. (eds) Theory and Engineering of Complex Systems and Dependability. DepCoS-RELCOMEX 2015. Advances in Intelligent Systems and Computing, vol 365. Springer, Cham. https://doi.org/10.1007/978-3-319-19216-1_21

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  • DOI: https://doi.org/10.1007/978-3-319-19216-1_21

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-19215-4

  • Online ISBN: 978-3-319-19216-1

  • eBook Packages: EngineeringEngineering (R0)

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