Skip to main content
SpringerLink
Log in

A Theoretical Framework for Trusted Communication

  • Conference paper
  • First Online:
Intelligent Decision Technologies (IDT 2017)

Part of the book series: Smart Innovation, Systems and Technologies ((SIST,volume 39))

Included in the following conference series:

  • 1541 Accesses

Abstract

With the tendency of increasing ICT (information and communications technologies) applications, most existing literature examines trusted communication in decision making ignoring the effects of media inherent characteristics. However, according to the uncertainty reduction theory, media characteristics including media richness and media interactivity play a vital role in communication for decision making. To address the knowledge gap, this study proposes a novel framework for trusted communication (TCF) drawn on the media characteristics perspective and theory construction methodology. TCF theory, which is built on both a theory of behavioral trust and a theory of computational trust, provides a new lens for communication of decision making which currently plays a critical part in modern society.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Hong, D.C., Ling, H., Li, Y.M.: A novel theory of business process virtualization on E-commerce. ICIC Express Lett. 4(2), 381–387 (2010)

    Google Scholar 

  2. Overby, E.: Process virtualization theory and the impact of information technology. Organ. Sci. 19(2), 277–291 (2008)

    Article  Google Scholar 

  3. Gligor, V.D.: On the foundations of trust in networks of humans and computers. In: ACM CCS 2012, p. 1, Raleigh, North Carolina, 16–18 Oct 2012

    Google Scholar 

  4. Berger, C.M.: Communicating under uncertainty. In: Roloff, M.E., Miller, G.R. (eds.) Interpersonal Processes: New Dimensions in Communications Research, pp. 39–62. Sage, Newbury Park (1987)

    Google Scholar 

  5. Berger, C.M., Bradac, J.J.: Language and social knowledge: uncertainty in interpersonal relations. Edward Arnold, London (1982)

    Google Scholar 

  6. Steuer, J.: Defining virtual reality: dimensions of determining telepresence. J. Commun. 42(4), 73–93 (1992)

    Article  Google Scholar 

  7. Klein, L.R.: Creation virtual product experiences: the role of telepresence. J. Interact. Mark. 17(1), 41–55 (2003)

    Article  Google Scholar 

  8. Eisenhardt, K.M.: Building theories from case study research. Acad. Manage. Rev. 14(4), 532–550 (1989)

    Google Scholar 

  9. Wand, Y., Weber, R.: Research commentary: information systems and conceptual modeling—a research agenda. Inf. Syst. Res. 13(4), 363–377 (2002)

    Article  Google Scholar 

  10. Hsu, M.H., Chang, C.M., Yen, C.H.: Exploring the antecedents of trust in virtual communities. Behav. Inf. Technol. 30(5), 587–601 (2011)

    Article  Google Scholar 

  11. Gligor, V.D., Wing, J.: Towards a theory of trust in networks of humans and computers. In: Proceedings of the 19th International Workshop on Security Protocols. Cambridge, 28–30 March 2011

    Google Scholar 

  12. Sun, X.X., Wang, H., Li, J.Y., Zhang, Y.C.: Injecting purpose and trust into data anonymisation. Comput. Secur. 30(1), 332–345 (2011)

    Article  Google Scholar 

  13. Jiang, J.J., Klein, G., Carr, C.: Measuring information system service quality: SERVQUAL from the other side. MIS Quart. 26(2), 145–166 (2002)

    Article  Google Scholar 

  14. Bjorkman, E.A.A., Sarkani, S., Mazzuchi, T.A.: Test and evaluation resource allocation using uncertainty reduction as a measure of test value. IEEE Trans. Eng. Manage. 60(3), 541–551 (2013)

    Article  Google Scholar 

  15. Lombard, M., Ditton, T.: At the heart of it all: the concept of telepresence. J. Comput. Mediated Commun. 3(2), 6–21 (1997)

    Google Scholar 

  16. Trevino, L., Lenge, R., Daft, R.: Media symbolism, media richness, and media choice in organizations. Commun. Res. 14(5), 553–574 (1987)

    Article  Google Scholar 

  17. Lombard, M., Snyder-Duch, J.: Interactive advertising and presence: a framework. J. Interact. Advertising, 1(2), (2001)

    Google Scholar 

  18. Ariely, D.: Controlling the information flow: effects on consumers’ decision making and preferences. J. Consum. Res. 26(Sept), 233–248 (2000)

    Article  Google Scholar 

  19. Konradt, U., Filip, R., Hoffmann, S.: Flow experience and positive affect during hypermedia learning. Br. J. Educ. Technol. 34(3), 309–327 (2003)

    Article  Google Scholar 

  20. Hoffman, L.J., Lawson-jenkins, K., Blum, J.: Trust beyond security: an expanded trust model. Commun. ACM 49(7), 94–101 (2006)

    Article  Google Scholar 

Download references

Acknowledgments

The authors thank the anonymous referees for their valuable comments and suggestions. * Dr. Chaofeng SHA is the corresponding author of this study. This work was supported partly by CSC (201206105028), NSFC (61332013, 61472086, 61170095), Shanghai Pujiang Program, Senior Visiting Professor Project of Fudan University and IIPL (IIPL-2014-001).

Author information

Authors and Affiliations

  1. Shanghai Key Laboratory of Intelligent Information Processing, School of Computer Science, Fudan University, Shanghai, China

    Dao Cheng Hong, Yan Chun Zhang & Chao Feng Sha

  2. Centre for Applied Informatics, Victoria University, Melbourne, Australia

    Dao Cheng Hong & Yan Chun Zhang

Authors
  1. Dao Cheng Hong
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Yan Chun Zhang
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Chao Feng Sha
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. FCT, Universidade Nova de Lisboa, Caparica, Portugal

    Rui Neves-Silva

  2. Faculty of Education, Science, Technology and Mathematics, University of Canberra, Canberra, Australia

    Lakhmi C. Jain

  3. KES International, Shoreham-by-sea, United Kingdom

    Robert J. Howlett

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer International Publishing Switzerland

About this paper

Cite this paper

Hong, D.C., Zhang, Y.C., Sha, C.F. (2015). A Theoretical Framework for Trusted Communication. In: Neves-Silva, R., Jain, L., Howlett, R. (eds) Intelligent Decision Technologies. IDT 2017. Smart Innovation, Systems and Technologies, vol 39. Springer, Cham. https://doi.org/10.1007/978-3-319-19857-6_20

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-19857-6_20

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-19856-9

  • Online ISBN: 978-3-319-19857-6

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation