Abstract
The aim of this paper is to investigate usability maturity models’ role in integrating agile processes and user centred design. Usability maturity models can be used as a diagnostic tool to assess the consistent, systematic and effective implementation of user centred design in agile projects. The researcher investigated the suitability of two usability maturity models in assessing user centred design capability in agile projects. This paper reports on utilising one of those models: Usability Maturity Model-Human Centredness Scale (UMM-HCS). It reports on applying UMM-HCS in five case studies that integrated agile and user centred design and using the model in assessing the usability maturity level of those five case studies. The paper reflects on and scrutinises the suitability of UMM-HCS for utilisation in the context of agile projects.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Beyer, H., Holtzblatt, K., Baker, L.: An Agile customer-centered method: rapid contextual design. In: Zannier, C., Erdogmus, H., Lindstrom, L. (eds.) XP/Agile Universe 2004. LNCS, vol. 3134, pp. 50–59. Springer, Heidelberg (2004)
Coallier, F.: TRILLIUM: A Model for the Assessment of Telecom Product Development & Support Capability. Software Process Newsletter 2, 13–18 (1995)
Constantine, L.: Process Agility and Software Usability: Towards Lightweight Usage Centred Design (2001b)
Crosby, P.: Quality is Free: The Art of Making Quality Certain. McGraw Hill, New York (1987)
Detweiler, M.: Managing UCD within Agile Projects. Interactions 14(3), 40–42 (2007)
Earthy, J.: Usability Maturity Model: Human Centredness Scale:INUSE Project Deliverable D5.1.4 Version 1.2. Technical report, Llyod’s Register, London (1998)
Eason, Haker: User Centred Design Maturity. Internal Working Document. Technical report, Department of Human Sciences. Loughborough University (1997)
Flanagan, G., Rauch, T.: Usability management maturity, part 1: self assessment: how do you stack up? In: CHI 95 Conference Companion (4), October 1995
Gupta, A.: Humanware Process Improvement Framework: Interfacing User Centred Design and the Product Creation Process at Philips. Position paper at Human Centred Process Improvement Group (HCPIG) meeting, UK (1997)
Rauch, T., Flanagan, G.: Usability management maturity, part 2: usability techniques - what can you do? In: CHI 95 Conference Companion (1995)
Fowler, M.: The New Methodology, December 2005
Gottschalk, P.: Maturity Levels for Interoperability in Digital Government. Government Information Quarterly 26, 75–81 (2009)
Gould, J., Lewis, C.: Designing for Usability: Key Principles and What Designers Think. Communications of ACM 28(3), 300–311 (1985)
Iversen, J., Nielsen, P.A., Norbjerg, J.: Situated Assessment of Problems in Software Development. ACM SIGMIS Database - Special Issue on Infomration Systems 30(2), 66–81 (1999)
Jokela, T., Siponen, M., Hirasawa, N., Earthy, J.: A Survey of Usability Capability Maturity Models: Implications for Practice and Research. Behaviour and Information Technology 25(3), 263–282 (2006)
Jokela, T., Abrahamsson, P.: Modelling usability capability - introducing the dimensions. In: Bomarius, F., Oivo, M. (eds.) PROFES 2000. LNCS, vol. 1840, pp. 73–87. Springer, Heidelberg (2000)
Jones, B.S.: Total Systems Maturity. Internal Report. Version 2. BAeSEMA; Glasgow (1995)
Lee, J.C., McCrickard, S., Stevens, T.: Examining the foundations of agile usability with extreme scenario-based design. In: Agile Conference, pp. 3–10 (2009)
McClelland, I., Gelderen, T., Taylor, B., Hefley, B., Gupta, A.: Humanware Process Improvement - Institutionalising the Principles of User Centred Design
Mettler, T.: Maturity Assessment Models: A Design Science Research Approach. International Journal of Society Systems Science 3, 81–98 (2011)
Nielsen, J.: Neilsen’s Alertbox: Corporate Usability Maturity: Stages, pp. 1–4 (2006)
Raza, A., Capretz, L.-F., Ahmed, F.: An Open Source Usability Maturity Model (OS-UMM). Computers in Human Behavior 28(4), 1109–1121 (2012)
Rosemann, M., deBruin, T.: Towards a business process management maturity model. In: European Conference on Information Systems, Germany (2005)
Salah, D., Paige, P., Cairns, P. : A practitioner perspective on integrating agile and user centered design. In: The British HCI Conference (HCI 2014), UK (2014)
Salah, D., Paige, P., Cairns, P.: A systematic literature review for agile development processes and user centred design integration. In: The International Conference on Evaluation and Assessment in Software Engineering, London, UK (2014)
Salah, D., Paige, R., Cairns, P.: Integrating agile development processes and user centred design- a place for usability maturity models? In: Sauer, S., Bogdan, C., Forbrig, P., Bernhaupt, R., Winckler, M. (eds.) HCSE 2014. LNCS, vol. 8742, pp. 108–125. Springer, Heidelberg (2014)
Yin, R.: Case Study Research: Design and Methods. Beverly Hills, London (2009)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this paper
Cite this paper
Salah, D., Paige, R., Cairns, P. (2015). Observations on Utilising Usability Maturity Model-Human Centredness Scale in Integrating Agile Development Processes and User Centred Design . In: Rout, T., O’Connor, R., Dorling, A. (eds) Software Process Improvement and Capability Determination. SPICE 2015. Communications in Computer and Information Science, vol 526. Springer, Cham. https://doi.org/10.1007/978-3-319-19860-6_13
Download citation
DOI: https://doi.org/10.1007/978-3-319-19860-6_13
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-19859-0
Online ISBN: 978-3-319-19860-6
eBook Packages: Computer ScienceComputer Science (R0)