Skip to main content

Abstract

Collaborative reflection helps groups to learn from work experiences for future work. Although its potential has been recognized and initial work is available, insights on how tools support people in collaborative reflection at work are scarce. We present an approach to analyze collaborative reflection support based on content analysis and an initial study in which it was applied to four cases of using a tool for collaborative reflection. From this we derive design suggestions such as levels of support for different groups and support for the creation of results from collaborative reflection. Our work contributes to CSCW by showing how tools can foster collaborative reflection at work.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Argyris, C., & Schön, D. A. (1978): Organizational learning: A theory of action perspective. UK: Addison-Wesley.

    Google Scholar 

  • Baker, D. F. (2010). Enhancing group decision making: An exercise to reduce shared information bias. Journal of Management Education, 34(2), 249–279.

    Article  Google Scholar 

  • Bannon, L., & Schmidt, K. (1992). Taking CSCW seriously: Supporting articulation work. Computer Supported Cooperative Work, 1(1), 7–40.

    Google Scholar 

  • Baumer, E. P., Khovanskaya, V., Matthews, M., Reynolds, L., Sosik, V. S., & Gay, G. K. (2014): Reviewing reflection: On the use of reflection in interactive system design. In Proceedings of DIS 2014.

    Google Scholar 

  • Bjørn, P., & Boulus, N. (2011). Dissenting in reflective conversations: Critical components of doing action research. Action Research, 9(3), 282–302. doi:10.1177/1476750310396949.

    Article  Google Scholar 

  • Boud, D. (1985). Reflection: Turning experience into learning. London: Kogan Page.

    Google Scholar 

  • Boud, D., Cressey, P., & Docherty, P. (2006). Productive reflection at work: Learning for changing organizations. New York: Routledge.

    Google Scholar 

  • Crowston, K., & Kammerer, E. E. (1998). Coordination and collective mind in software requirements development. IBM Systems Journal, 37(2), 227–245.

    Article  Google Scholar 

  • Daudelin, M. W. (1996). Learning from experience through reflection. Organizational Dynamics, 24(3), 36–48.

    Article  Google Scholar 

  • Davis, E. A. (2000). Scaffolding students’ knowledge integration: Prompts for reflection in KIE. International Journal of Science Education, 22(8), 819–837.

    Article  Google Scholar 

  • De Groot, E., Endedijk, M. D., Jaarsma, A. D. C., Simons, P. R.-J., & van Beukelen, P. (2013). Critically reflective dialogues in learning communities of professionals. Studies in Continuing Education, 1–23. doi:10.1080/0158037X.2013.779240

  • Dennis, A. R., George, J. F., Jessup, L. M., Nunamaker, J. F, Jr, & Vogel, D. R. (1988). Information technology to support electronic meetings. MIS Quarterly, 12(4), 591–624.

    Article  Google Scholar 

  • Ellsworth, P. C., & Scherer, K. R. (2003). Appraisal processes in emotion. In Handbook of affective sciences (Vol. 572, pp. V595).

    Google Scholar 

  • Fleck, R., & Fitzpatrick, G. (2010). Reflecting on reflection: framing a design landscape. In Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction, OZCHI’10 (pp. 216–223). Brisbane, Australia: ACM. doi:10.1145/1952222.1952269.

  • Greenwood, J. (1998). The role of reflection in single and double loop learning. Journal of Advanced Nursing, 27(5), 1048–1053.

    Article  Google Scholar 

  • Hatton, N., & Smith, D. (1995). Reflection in teacher education: Towards definition and implementation. Teaching and Teacher Education, 11(1), 33–49. doi:10.1016/0742-051X(94)00012-U.

    Article  Google Scholar 

  • Hoyrup, S. (2004). Reflection as a core process in organisational learning. Journal of Workplace Learning, 16(8), 442–454.

    Article  Google Scholar 

  • Introne, J. E., & Drescher, M. (2013). Analyzing the flow of knowledge in computer mediated teams. In Proceedings of the 2013 Conference on Computer Supported Cooperative Work (pp. 341–356). ACM.

    Google Scholar 

  • Isaacs, E., Konrad, A., Walendowski, A., Lennig, T., Hollis, V., & Whittaker, S. (2013). Echoes from the past: how technology mediated reflection improves well-being. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI’13 (pp. 1071–1080). Paris, France: ACM. doi:10.1145/2470654.2466137

  • Kolb, D. A. (1984). Experiential learning: Experience as the source of learning and development. Englewood Cliffs, NJ: Prentice-Hall.

    Google Scholar 

  • Lockhorst, D., Admiraal, W., Pilot, A., & Veen, W. (2003). Analysis of electronic communication using 5 different perspectives.

    Google Scholar 

  • Marcu, G., Dey, A. K., & Kiesler, S. (2014). Designing for collaborative reflection. In Proceedings of PervasiveHealth’14.

    Google Scholar 

  • Moon, J. A. (1999). Reflection in learning and professional development: Theory and practice. New York: Routledge.

    Google Scholar 

  • Newman, D. R., Webb, B., & Cochrane, C. (1995). A content analysis method to measure critical thinking in face-to-face and computer supported group learning. Interpersonal Computing and Technology, 3(2), 56–77.

    Google Scholar 

  • Porges, Z., Yang, X., Desai, A., Ho, C., Pallegedara, R., Razzaque, R. et al. (2014). Achieve: Evaluating the impact of progress logging and social feedback on goal achievement. In Proceedings of the Companion Publication of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW Companion’14 (pp. 221–224). Baltimore, Maryland, USA: ACM. doi:10.1145/2556420.2556498

  • Power, D. J., & Sharda, R. (2009). Decision support systems. In Springer handbook of automation (pp. 1539–1548). Berlin: :Springer.

    Google Scholar 

  • Prilla, M. (2014). User and group behavior in computer support for collaborative reflection in practice: An explorative data analysis’. In C. Rossitto, L. Ciolfi, D. Martin, & B. Conein (Eds.), COOP 2014—Proceedings of the 11th International Conference on the Design of Cooperative Systems. Berlin: Springer.

    Google Scholar 

  • Prilla, M., Pammer, V., & Krogstie, B. (2013). Fostering collaborative redesign of work practice: Challenges for tools supporting reflection at work. In Proceedings of the European Conference on Computer Supported Cooperative Work (ECSCW 2013).

    Google Scholar 

  • Prilla, M., & Renner, B. (2014). Supporting collaborative reflection at work: A comparative case analysis. In Proceedings of ACM Conference on Group Work (GROUP 2014). ACM.

    Google Scholar 

  • Prinz, W., & Zaman, B. (2005). Proactive support for the organization of shared workspaces using activity patterns and content analysis. In Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work (pp. 246–255). ACM.

    Google Scholar 

  • Raelin, J. A. (2002). I don’t have time to think! versus the art of reflective practice. Reflections, 4(1), 66–79.

    Article  Google Scholar 

  • Reynolds, M. (1999). Critical reflection and management education: rehabilitating less hierarchical approaches. Journal of Management Education, 23(5), 537–553.

    Article  Google Scholar 

  • Roschelle, J., & Teasley, S. (1995). The construction of shared knowledge in collaborative problem solving. In Computer Supported Collaborative Learning (pp. 69–97). Heidelberg: Springer.

    Google Scholar 

  • Schön, D. A. (1983). The reflective practitioner. New York: Basic Books.

    Google Scholar 

  • Scott, S. G. (2010). Enhancing reflection skills through learning portfolios: An empirical test. Journal of Management Education, 34(3), 430–457.

    Article  Google Scholar 

  • Suchman, L. A. (1987). Plans and situated actions: The problem of human-machine communication. Cambridge: Cambridge University Press.

    Google Scholar 

  • Tigelaar, D., Dolmans, D., Meijer, P., de Grave, W., & van der Vleuten, C. (2008). Teachers’ interactions and their collaborative reflection processes during peer meetings. Advances in Health Sciences Education, 13(3), 289–308.

    Article  Google Scholar 

  • Van Woerkom, M., & Croon, M. (2008). Operationalising critically reflective work behaviour. Personnel Review, 37(3), 317–331.

    Article  Google Scholar 

  • Vince, R. (2002). Organizing reflection. Management Learning, 33(1), 63–78.

    Article  Google Scholar 

  • Weick, K. E. (1995). Sensemaking in organizations (Vol. 3). Thousand Oaks, CA: Sage Publications, Inc.

    Google Scholar 

  • Wever, B. D., Schellens, T., Valcke, M., & Keer, H. V. (2006). Content analysis schemes to analyze transcripts of online asynchronous discussion groups: A review. Computers and Education, 46(1), 6–28. doi:10.1016/j.compedu.2005.04.005.

    Article  Google Scholar 

  • Zhu, E. (1996). Meaning negotiation, knowledge construction, and mentoring in a distance learning course. In Proceedings of Selected Research and Development Presentations at the 1996 National Coventions of the Association for Education Communications and Technology.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Michael Prilla .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer International Publishing Switzerland

About this paper

Cite this paper

Prilla, M., Nolte, A., Blunk, O., Liedtke, D., Renner, B. (2015). Analyzing Collaborative Reflection Support: A Content Analysis Approach. In: Boulus-Rødje, N., Ellingsen, G., Bratteteig, T., Aanestad, M., Bjørn, P. (eds) ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway. Springer, Cham. https://doi.org/10.1007/978-3-319-20499-4_7

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-20499-4_7

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-20498-7

  • Online ISBN: 978-3-319-20499-4

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics