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International Symposium on Methodologies for Intelligent Systems

ISMIS 2015: Foundations of Intelligent Systems pp 41–51Cite as

Ubiquitous City Information Platform Powered by Fuzzy Based DSSs to Meet Multi Criteria Customer Satisfaction: A Feasible Implementation

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Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 9384))

Abstract

Aim of the paper is to illustrate a methodology to implement an ubiquitous city platform called Wi-City provided with centralized and mobile Decision Support Systems (DSSs) that take advantage from all the data of city interest including location, social data and data sensed by monitoring devices. The paper proposes to extend the existing Wi-City DSSs based on location intelligence with an advanced version based on multi criteria customer satisfaction expressed by the users grouped by age where the weights of the criteria are provided by the users instead of expert decision makers, and the rating of the aspects involved in the criteria depends on the evaluation expressed by all the service customers. Including such advanced DSSs in Wi-City makes the platform ready to provide information to users of intelligent cities where recommendations should depend on location and collective intelligence.

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Author information

Authors and Affiliations

  1. Department of Electrical, Electronics and Computer Engineering, University of Catania, viale A. Doria 6, 95125, Catania, Italy

    Alberto Faro & Daniela Giordano

Authors
  1. Alberto Faro
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  2. Daniela Giordano
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Corresponding author

Correspondence to Alberto Faro .

Editor information

Editors and Affiliations

  1. Computer Science, University of Bari, Bari, Italy

    Floriana Esposito

  2. Enssat, Lannion, France

    Olivier Pivert

  3. LISI-UFR d'Informatique, Université Claude Bernard Lyon 1, Villeurbanne Cedex, France

    Mohand-Said Hacid

  4. University of North Carolina, CHARLOTTE, North Carolina, USA

    Zbigniew W. Rás

  5. Dipartimento di Informatica, Università degli Studi di Bari, Bari, Italy

    Stefano Ferilli

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© 2015 Springer International Publishing Switzerland

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Faro, A., Giordano, D. (2015). Ubiquitous City Information Platform Powered by Fuzzy Based DSSs to Meet Multi Criteria Customer Satisfaction: A Feasible Implementation. In: Esposito, F., Pivert, O., Hacid, MS., Rás, Z., Ferilli, S. (eds) Foundations of Intelligent Systems. ISMIS 2015. Lecture Notes in Computer Science(), vol 9384. Springer, Cham. https://doi.org/10.1007/978-3-319-25252-0_5

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  • DOI: https://doi.org/10.1007/978-3-319-25252-0_5

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-25251-3

  • Online ISBN: 978-3-319-25252-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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