Skip to main content
Springer Nature Link
Log in

Modelling Sensible Business Processes

  • Conference paper
  • First Online:
Future Data and Security Engineering (FDSE 2015)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 9446))

Included in the following conference series:

Abstract

In this paper we develop the concept of sensible business process, which appears in opposition to the more traditional concept of mechanistic business process that is currently supported by most business process modelling languages and tools. A sensible business process is founded on a rich model and affords predominant human control. Having developed a modelling tool supporting this concept, in this paper we report on a set of experiments with the tool. The obtained results show that sensible business processes (1) capture richer information about business processes; (2) contribute to knowledge sharing in organisations; and (3) support better process models.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Institutional subscriptions

Similar content being viewed by others

References

  1. van der Aalst, W.: Business process management: a comprehensive survey. ISRN Softw. Eng. 2013, 1–37 (2013)

    Article  Google Scholar 

  2. Ko, R., Lee, S., Lee, E.: Business process management (BPM) standards: a survey. Bus. Process Manag. J. 15(5), 744–791 (2009)

    Article  Google Scholar 

  3. Antunes, P., Mourão, H.: Resilient business process management: framework and services. Expert Syst. Appl. 38(2), 1241–1254 (2011)

    Article  Google Scholar 

  4. Mourão, H., Antunes, P.: Supporting effective unexpected exceptions handling in workflow management systems. In: Proceedings of the 22nd Annual ACM Symposium on Applied Computing, Special Track on Organizational Engineering, Seoul, Korea. ACM Press, pp. 1242–1249 (2007)

    Google Scholar 

  5. Sadiq, S., Orlowska, M., Sadiq, W.: Specification and validation of process constraints for flexible workflows. Inf. Syst. 30(5), 349–378 (2005)

    Article  Google Scholar 

  6. Hollnagel, E., Woods, D.: Joint Cognitive Systems: Introduction to Cognitive Systems Engineering. CRC Press, Boca Raton (2005)

    Book  Google Scholar 

  7. Antunes, P., Zurita, G., Baloian, N., Sapateiro, C.: Integrating decision-making support in geocollaboration tools. Group Decis. Negot. 23(2), 211–233 (2014)

    Article  Google Scholar 

  8. Klein, G.: Naturalistic decision making. Hum. Factors 50(3), 456–460 (2008)

    Article  Google Scholar 

  9. Schmidt, R., Nurcan, S.: BPM and social software. In: Ardagna, D., Mecella, M., Yang, J. (eds.) Business Process Management Workshops. LNBIP, vol. 17, pp. 649–658. Springer, Heidelberg (2009)

    Chapter  Google Scholar 

  10. Antunes, P., Simões, D., Carriço, L., Pino, J.: An end-user approach to business process modeling. J. Netw. Comput. Appl. 36(6), 1466–1479 (2013)

    Article  Google Scholar 

  11. Rosemann, M.: Potential pitfalls of process modeling: part B. Bus. Process Manag. J. 12(3), 377–384 (2006)

    Article  Google Scholar 

  12. Chinosi, M., Trombetta, A.: Bpmn: an introduction to the standard. Comput. Stand. Interfaces 34, 124–134 (2012)

    Article  Google Scholar 

  13. Russell, N., van der Aalst, W., Hofstede, A., Wohed, P.: On the suitability of Uml 2.0 activity diagrams for Bp modelling. In: Proceedings of the 3rd Asia-Pacific Conference on Conceptual Modelling. Australian Computer Society, Inc., pp. 95–104 (2006)

    Google Scholar 

  14. Mayer, R.: IDEF0 Function Modeling. Air Force Systems Command (1992)

    Google Scholar 

  15. Andrews, T., Curbera, F., Dholakia, H., Goland, Y., Klein, J., Leymann, F., Liu, K., Roller, D., Smith, D., Thatte, S., Trickovic, I., Weerawarana, S.: Business process execution language for web services version 1.1. BEA, IBM, Microsoft, SAP, Siebel (2003)

    Google Scholar 

  16. Shapiro, R.: Xpdl 2.0: integrating process interchange and Bpmn. In: Fischer, L. (ed.) Workflow Handbook, pp. 183–194. Future Strategies Inc, Lighthouse Point (2006)

    Google Scholar 

  17. Momotko, M., Subieta, K.: Process query language: a way to make workflow processes more flexible. In: Benczúr, A.A., Demetrovics, J., Gottlob, G. (eds.) ADBIS 2004. LNCS, vol. 3255, pp. 306–321. Springer, Heidelberg (2004)

    Chapter  Google Scholar 

  18. Schulte, S., Janiesch, C., Venugopal, S., Weber, I., Hoenisch, P.: Elastic business process management: state of the art and open challenges for BPM in the cloud. Future Gener. Comput. Syst. 46, 36–50 (2015)

    Article  Google Scholar 

  19. Reichert, M., Weber, B.: Enabling Flexibility in Process-Aware Information Systems: Challenges, Methods, Technologies. Springer, Heidelberg (2012)

    Book  MATH  Google Scholar 

  20. Cabitza, F., Simone, C.: Computational coordination mechanisms: a tale of a struggle for flexibility. Comput. Support. Coop. Work 22(4–6), 475–529 (2013)

    Article  Google Scholar 

  21. Silva, A., Rosemann, M.: Processpedia: an ecological environment for BPM stakeholders’ collaboration. Bus. Process Manag. J. 18(1), 20–42 (2012)

    Article  Google Scholar 

  22. Kabicher-Fuchs, S., Rinderle-Ma, S., Recker, J., Indulska, M., Charoy, F., Christiaanse, R., Mendling, J.: Human-centric process-aware information systems (Hc-Pais) (2012)

    Google Scholar 

  23. Reason, J.: Managing the Risks of Organizational Accidents. Ashgate, England (1997)

    Google Scholar 

  24. Antunes, P.: BPM and exception handling: focus on organizational resilience. IEEE Trans. Syst. Man Cybern. Part C Appl. Rev. 41(3), 383–392 (2011)

    Article  MathSciNet  Google Scholar 

  25. McCarty, W.: Modeling: a study in words and meanings. A Companion to Digital Humanities, pp. 254–270. Blackwell, Malden (2004)

    Chapter  Google Scholar 

  26. Weber, B., Reichert, M., Rinderle, S.: Change patterns and change support features – enhancing flexibility in process-aware information systems. Data Knowl. Eng. 66(3), 438–466 (2008)

    Article  Google Scholar 

  27. McCormack, J., Dorin, A., Innocent, T.: Generative design: a paradigm for design research. In: Proceedings of Futureground, Design Research Society, Melbourne (2004)

    Google Scholar 

  28. Antunes, P., Ferreira, A.: Developing collaboration awareness support from a cognitive perspective. In: Proceedings of the 44th Hawaii International Conference on System Sciences (HICSS), Hawaii, 2011. IEEE Computer Society

    Google Scholar 

  29. Antunes, P., Herskovic, V., Ochoa, S., Pino, J.: Reviewing the quality of awareness support in collaborative applications. J. Syst. Softw. 89, 146–169 (2014)

    Article  Google Scholar 

  30. Pries-Heje, J., Baskerville, R.: The design theory Nexus. MIS Q. 38, 731–755 (2008)

    Article  Google Scholar 

  31. Simões, D., Antunes, P., Pino, J.: Humanistic approach to the representation of business processes. In: 16th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD), Wuhan, China. IEEE, pp. 655–665 (2012)

    Google Scholar 

  32. Santoro, F., Borges, M., Pino, J.: Acquiring knowledge on business processes from stakeholders’ stories. Adv. Eng. Inform. 24, 138–148 (2010)

    Article  Google Scholar 

  33. Denning, S.: The springboard: how storytelling ignites action in knowledge-era organizations. J. Organ. Change Manag. 14(6), 609–614 (2001)

    Google Scholar 

  34. Antunes, P., Herskovic, V., Ochoa, S., Pino, J.: Modeling highly collaborative processes. In: Shen, W., Li, W., Barthès, J. et al. (eds.) 17th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD), Whistler, BC, Canada. IEEE, pp. 184–189 (2013)

    Google Scholar 

  35. Simões, D., Antunes, P., Cranefield, J.: Enriching knowledge in business process modelling: a storytelling approach. In: Razmerita, L., Phillips-Wren, G., Jain, L. (eds.) Innovations in Knowledge Management: The Impact of Social Media, Semantic Web and Cloud Computing. Springer, Germany (2016)

    Google Scholar 

  36. Trkman, P.: The critical success factors of business process management. Int. J. Inf. Manag. 30(2), 125–134 (2010)

    Article  Google Scholar 

  37. Kolb, J., Zimoch, M., Weber, B., Reichert, M.: How social distance of process designers affects the process of process modeling: insights from a controlled experiment. In: 29th Symposium on Applied Computing (SAC 2014), Enterprise Engineering Track, Gyeongju, South Korea (24–28 March 2014)

    Google Scholar 

  38. Kovacic, A.: Business renovation: business rules (still) the missing link. Bus. Process Manag. J. 10(2), 158–170 (2004)

    Article  Google Scholar 

  39. Green, P., Rosemann, M.: Ontological analysis of integrated process models: testing hypotheses. Aust. J. Inf. Syst. 9(1), 30–38 (2001)

    Google Scholar 

  40. Caetano, A., Silva, A., Tribolet, J.: Using roles and business objects to model and understand business processes. In: Proceedings of the 2005 ACM symposium on Applied computing, Santa Fe, New Mexico. ACM, pp. 1308–1313 (2005)

    Google Scholar 

  41. Riemer, K., Johnston, R., Indulska, M.: Questioning the philosophical foundations of business process modelling. In: Gregor, S. (ed.) Information Systems Foundations: Theorising in a Dynamic Discipline, pp. 1–16. ANU E Press, Canberra (2014)

    Google Scholar 

  42. Recker, J.: A socio-pragmatic constructionist framework for understanding quality in process modelling. Aust. J. Inf. Syst. 14(2), 43–62 (2007)

    Google Scholar 

  43. Mendling, J., Reijers, H., Recker, J.: Activity labeling in process modeling: empirical insights and recommendations. Inf. Syst. 35(4), 467–482 (2010)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Faculty of Sciences, University of Lisbon, Lisbon, Portugal

    David Simões

  2. School of Information Management, Victoria University of Wellington, Wellington, New Zealand

    Nguyen Hoang Thuan, Lalitha Jonnavithula & Pedro Antunes

Authors
  1. David Simões
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Nguyen Hoang Thuan
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Lalitha Jonnavithula
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Pedro Antunes
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Pedro Antunes .

Editor information

Editors and Affiliations

  1. Ho Chi Minh City University of Technology, Ho Chi Minh City, Vietnam

    Tran Khanh Dang

  2. Johannes Kepler University Linz, Linz, Austria

    Roland Wagner

  3. Johannes Kepler University Linz, Linz, Austria

    Josef Küng

  4. Ho Chi Minh City University of Technology, Ho Chi Minh City, Vietnam

    Nam Thoai

  5. Hosei University, Tokyo, Japan

    Makoto Takizawa

  6. University of Vienna, Vienna, Austria

    Erich Neuhold

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer International Publishing Switzerland

About this paper

Cite this paper

Simões, D., Thuan, N.H., Jonnavithula, L., Antunes, P. (2015). Modelling Sensible Business Processes. In: Dang, T., Wagner, R., Küng, J., Thoai, N., Takizawa, M., Neuhold, E. (eds) Future Data and Security Engineering. FDSE 2015. Lecture Notes in Computer Science(), vol 9446. Springer, Cham. https://doi.org/10.1007/978-3-319-26135-5_13

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-26135-5_13

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-26134-8

  • Online ISBN: 978-3-319-26135-5

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics