Skip to main content
Springer Nature Link
Log in

Establishing a Decision Tool for Business Process Crowdsourcing

  • Conference paper
  • First Online:
Future Data and Security Engineering (FDSE 2015)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 9446))

Included in the following conference series:

  • 975 Accesses

Abstract

The integration of crowdsourcing in organisations fosters new managerial and business capabilities, especially regarding flexibility and agility of external human resources. However, a crowdsourcing project involves considering multiple contextual factors and choices and dealing with the novelty of the strategy, which makes managerial decisions difficult. This research addresses the problem by proposing a tool supporting business decision-makers in the establishment of crowdsourcing projects. The proposed tool is based on an extensive review of prior research in crowdsourcing and an ontology that standardises the fundamental crowdsourcing concepts, processes, dependencies, constraints, and managerial decisions. In particular, we discuss the architecture of the proposed tool and present two prototypes, one supporting what-if analysis and the other supporting detailed establishment of crowdsourcing processes.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Institutional subscriptions

Similar content being viewed by others

References

  1. Zhao, Y., Zhu, Q.: Evaluation on crowdsourcing research: current status and future direction. Inf. Syst. Front. 16(3), 417–434 (2014)

    Article  Google Scholar 

  2. Howe, J.: The rise of crowdsourcing. In: Wired Magazine 2006, pp. 1–4. Dorsey Press, Homewood (2006)

    Google Scholar 

  3. Rosen, P.A.: Crowdsourcing lessons for organizations. J. Decis. Syst. 20(3), 309–324 (2011)

    Article  Google Scholar 

  4. Massolution: The Crowd in the Cloud: Exploring the Future of Outsourcing. Massolution (2013)

    Google Scholar 

  5. Zogaj, S., Bretschneider, U., Leimeister, J.M.: Managing crowdsourced software testing: a case study based insight on the challenges of a crowdsourcing intermediary. J. Bus. Econ. 84(3), 375–405 (2014)

    Article  Google Scholar 

  6. Whitla, P.: Crowdsourcing and its application in marketing activities. Contemp. Manage. Res. 5(1), 15–28 (2009)

    Article  Google Scholar 

  7. Brabham, D.C., et al.: Crowdsourcing applications for public health. Am. J. Prev. Med. 46(2), 179–187 (2014)

    Article  Google Scholar 

  8. La Vecchia, G., Cisternino, A.: Collaborative workforce, business process crowdsourcing as an alternative of BPO. In: Daniel, F., Facca, F.M. (eds.) ICWE 2010. LNCS, vol. 6385, pp. 425–430. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  9. Thuan, N.H., Antunes, P., Johnstone, D.: Toward a nexus model supporting the establishment of business process crowdsourcing. In: Dang, T.K., Wagner, R., Neuhold, E., Takizawa, M., Küng, J., Thoai, N. (eds.) FDSE 2014. LNCS, vol. 8860, pp. 136–150. Springer, Heidelberg (2014)

    Google Scholar 

  10. Tranquillini, S., et al.: Modeling, enacting, and integrating custom crowdsourcing processes. ACM Trans. Web (TWEB) 9(2), 7 (2015)

    Google Scholar 

  11. Thuan, N.H., et al.: Building an enterprise ontology of business process crowdsourcing: a design science approach. In: PACIS 2015 Proceedings, Paper 112 (2015)

    Google Scholar 

  12. Khazankin, R., Satzger, B., Dustdar, S.: Optimized execution of business processes on crowdsourcing platforms. In: IEEE 8th International Conference on Collaborative Computing: Networking, Applications and Worksharing, Pittsburgh, PA (2012)

    Google Scholar 

  13. Thuan, N.H., Antunes, P., Johnstone, D.: Factors influencing the decision to crowdsource: a systematic literature review. Inf. Syst. Front. 1–22 (2015)

    Google Scholar 

  14. Arnott, D., Pervan, G.: A critical analysis of decision support systems research revisited: the rise of design science. J. Inf. Technol. 29(4), 269–293 (2014)

    Article  Google Scholar 

  15. Hosack, B., et al.: A look toward the future: decision support systems research is alive and well. J. Assoc. Inf. Syst. 13(5), 315–340 (2012)

    Google Scholar 

  16. Hevner, A., Chatterjee, S.: In: Sharda, R., Voß, S. (eds.) Design Research in Information Systems: Theory and Practice. Integrated Series in Information Systems, vol. 22. Springer, Heidelberg (2010)

    Google Scholar 

  17. Hevner, A., et al.: Design science in information systems research. MIS Q. 28(1), 75–105 (2004)

    Article  Google Scholar 

  18. Hetmank, L., Developing an ontology for enterprise crowdsourcing. In: Multikonferenz Wirtschaftsinformatik, Paderborn, pp. 1089–1100 (2014)

    Google Scholar 

  19. Estellés-Arolas, E., González-Ladrón-de-Guevara, F.: Towards an integrated crowdsourcing definition. J. Inf. Sci. 38(2), 189–200 (2012)

    Article  Google Scholar 

  20. Geiger, D., Schader, M.: Personalized task recommendation in crowdsourcing information systems—current state of the art. Decis. Support Syst. 65, 3–16 (2014)

    Article  Google Scholar 

  21. Leimeister, J.M., et al.: Leveraging crowdsourcing: activation-supporting components for IT-based ideas competition. J. Manage. Inf. Syst. 26(1), 197–224 (2009)

    Article  Google Scholar 

  22. Djelassi, S., Decoopman, I.: Customers’ participation in product development through crowdsourcing: issues and implications. Ind. Mark. Manage. 42(5), 683–692 (2013)

    Article  Google Scholar 

  23. Chiu, C.-M., Liang, T.-P., Turban, E.: What can crowdsourcing do for decision support? Decis. Support Syst. 64, 40–49 (2014)

    Article  Google Scholar 

  24. McCormack, K., et al.: A global investigation of key turning points in business process maturity. Bus. Process Manage. J. 15(5), 792–815 (2009)

    Article  Google Scholar 

  25. Van Looy, A., et al.: Choosing the right business process maturity model. Inf. Manage. 50(7), 466–488 (2013)

    Article  Google Scholar 

  26. Prokesch, T., Wohlenberg, H.: Results from a group wisdom supporting system. In: Proceedings of the European Conference on Information Systems (ECIS) 2014, Paper 7 (2014)

    Google Scholar 

  27. Miah, S., Kerr, D., von Hellens, L.: A collective artefact design of decision support systems: design science research perspective. Inf. Technol. People 27(3), 259–279 (2014)

    Article  Google Scholar 

  28. Power, D.J.: Decision support systems: a historical overview. In: Handbook on Decision Support Systems 1, pp. 121–140. Springer, Heidelberg (2008)

    Google Scholar 

  29. Arnott, D., Pervan, G.: Eight key issues for the decision support systems discipline. Decis. Support Syst. 44(3), 657–672 (2008)

    Article  Google Scholar 

  30. Holsapple, C.W.: DSS architecture and types. In: Handbook on Decision Support Systems 1, pp. p. 163–189. Springer, Heidelberg (2008)

    Google Scholar 

  31. Şeref, M.M., Ahuja, R.K.: Spreadsheet-based decision support systems. In: Handbook on Decision Support Systems 1, pp. 277–298. Springer, Heidelberg (2008)

    Google Scholar 

  32. Arnott, D., Pervan, G.: Design science in decision support systems research: an assessment using the Hevner, March, Park, and Ram guidelines. J. Assoc. Inf. Syst. 13(11), 923–949 (2012)

    Google Scholar 

  33. Pries-Heje, J., Baskerville, R.: The design theory nexus. MIS Q. 32(4), 731–755 (2008)

    Article  Google Scholar 

  34. Osterwalder, A.: The business model ontology: a proposition in a design science approach. Institut d’Informatique et Organisation. Lausanne, Switzerland, University of Lausanne, Ecole des Hautes Etudes Commerciales HEC (2004)

    Google Scholar 

  35. Ostrowski, L., Helfert, M., Gama, N.: Ontology engineering step in design science research methodology: a technique to gather and reuse knowledge. Behav. Inf. Technol. 33(5), 443–451 (2014)

    Article  Google Scholar 

  36. Guarino, N., Oberle, D., Staab, S.: What is an ontology? In: Staab, S., Studer, R. (eds.) Handbook on ontologies, pp. 1–17. Springer, Heidelberg (2009)

    Google Scholar 

  37. Valaski, J., Malucelli, A., Reinehr, S.: Ontologies application in organizational learning: a literature review. Expert Syst. Appl. 39(8), 7555–7561 (2012)

    Article  Google Scholar 

  38. Lim, Y.-K., Stolterman, E., Tenenberg, J.: The anatomy of prototypes: prototypes as filters, prototypes as manifestations of design ideas. ACM Trans. Comput. Hum. Interact. (TOCHI) 15(2) (2008)

    Google Scholar 

  39. Kordon, F.: An introduction to rapid system prototyping. IEEE Trans. Softw. Eng. 28(9), 817–821 (2002)

    Article  MathSciNet  Google Scholar 

  40. Miah, S.J., Kerr, D.V., Gammack, J.G.: A methodology to allow rural extension professionals to build target-specific expert systems for Australian rural business operators. Expert Syst. Appl. 36(1), 735–744 (2009)

    Article  Google Scholar 

  41. Antunes, P., et al.: Integrating decision-making support in geocollaboration tools. Group Decis. Negot. 23(2), 211–233 (2014)

    Article  Google Scholar 

  42. Vukovic, M.: Crowdsourcing for enterprises. In: 2009 World Conference on Services-I. IEEE, Los Angeles, CA (2009)

    Google Scholar 

  43. Peffers, K., Rothenberger, M., Tuunanen, T., Vaezi, R.: Design science research evaluation. In: Peffers, K., Rothenberger, M., Kuechler, B. (eds.) DESRIST 2012. LNCS, vol. 7286, pp. 398–410. Springer, Heidelberg (2012)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. School of Information Management, Victoria University of Wellington, PO Box 600, Wellington, New Zealand

    Nguyen Hoang Thuan, Pedro Antunes & David Johnstone

  2. Can Tho University of Technology, 256 Nguyen van Cu Street, Can Tho, Vietnam

    Nguyen Hoang Thuan & Nguyen Huynh Anh Duy

Authors
  1. Nguyen Hoang Thuan
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Pedro Antunes
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. David Johnstone
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Nguyen Huynh Anh Duy
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Nguyen Hoang Thuan .

Editor information

Editors and Affiliations

  1. Ho Chi Minh City University of Technology, Ho Chi Minh City, Vietnam

    Tran Khanh Dang

  2. Johannes Kepler University Linz, Linz, Austria

    Roland Wagner

  3. Johannes Kepler University Linz, Linz, Austria

    Josef Küng

  4. Ho Chi Minh City University of Technology, Ho Chi Minh City, Vietnam

    Nam Thoai

  5. Hosei University, Tokyo, Japan

    Makoto Takizawa

  6. University of Vienna, Vienna, Austria

    Erich Neuhold

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer International Publishing Switzerland

About this paper

Cite this paper

Thuan, N.H., Antunes, P., Johnstone, D., Duy, N.H.A. (2015). Establishing a Decision Tool for Business Process Crowdsourcing. In: Dang, T., Wagner, R., Küng, J., Thoai, N., Takizawa, M., Neuhold, E. (eds) Future Data and Security Engineering. FDSE 2015. Lecture Notes in Computer Science(), vol 9446. Springer, Cham. https://doi.org/10.1007/978-3-319-26135-5_7

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-26135-5_7

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-26134-8

  • Online ISBN: 978-3-319-26135-5

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics