Abstract
This paper analyses and harmonizes the existing body of literature concerning enterprise resource planning system (ERP) adoption in small and medium-sized enterprises (SME). It conducts a single case study focused on challenging existing knowledge in a the rather scarce field of scientific research. We found the importance of success factors such as the “project champion”, proper “project/change management” and “strong partnership” as well as risk such as “inadequate training and instruction” or “low key-user involvement” supported. Additionally our case further unveiled additional previously not mentioned success factors/risk, such as the “flexibility” provided by Open Source Software, “poorly specified legacy applications and interfaces” and “inadequate user acceptance and end-to-end testing”
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
see http://www.odoo.com for details.
- 2.
- 3.
- 4.
see www.odoo.com for details.
- 5.
from the first historic customer dataset to the most recent sale order.
- 6.
feature from Phase 2 that was already implemented in Phase 1.
References
Cole, T.: Unternehmen 2020 Das Internet War Erst Der Anfang. Hanser (2010)
Calcagnini, G., Favaretto, I. Calcagnini, G., Favaretto, I. (eds.): The Economics of Small Business an International Perspective. Physica Springer Distributor (2010)
Hunter, M.G., Diochon, M., Pugsley, D., Wright, B., Idea Group Publishing, H. (ed.): Managing Information Technology in Small Business Challenges and Solutions Unique Challenges fos Small Business Adoption of Information Technology: The Case of the Nova Scotia Ten Burgess, S, pp. 98–117 (2002)
Kayser, G., Schweinsberg, K., Schulz, C.: MIND 2004—Der MIttelstand in Deutschland: Wachsen aus eigener Kraft Gruner+Jahr AG & Co KG, Wirtschaftspresse Kln, Deutscher Sparkassen- und Giroverband (DSGV), Berlin (2004)
Webster, J., Watson, R.T.: Analyzing the past to prepare for the future: writing a literature review. MIS Q. 26(2), xiii–xxiii (2002)
Rockart, J.F.: Chief executives define their own data needs. Harv. Bus. Rev. 57, 81–93 (1979)
Brynjolfsson, E.: The productivity paradox of information technology. Commun. ACM. 36, 66–77 (1993)
Hammer, M., Champy, J. Reengineering the corporation : A manifesto for business revolution. HarperBusiness (1993)
Carr, N.G.: IT doesn’t matter. Harv. Bus. Rev. 5 (2003)
Poba-Nzaou, P., Raymond, L.: Managing ERP system risk in SMEs: a multiple case study. J. Inf. Technol. Assoc. Inf. Technol. Trust (2010)
Snider, B., da Silveira, G.J., Balakrishnan, J.: ERP implementation at SMEs: analysis of five canadian cases. Int. J. Oper. Prod. Manag. 29, 4–29 (2009)
Kramer, F., Turowski, K.: Wie viel Agilität vertragen sie?. In: Proceedings der Wismarer Wirtschaftsinformatik Tage 2014, Wismar, 12–13 Juni 2014
Deltour, F.: ERP Project in Smes: a matter of risks, a matter of competencies. A quantitative analysis. In: Proceedings of the European Conference on Information Systems (2012)
Zach, O.: Exploring ERP system outcomes in SMEs: a multiple case study. In: Proceedings of the European Conference on Information Systems (2011)
Huq, N., Shah, S.M.A.: Why selecting an Open Source ERP over proprietary ERP? A focus on SMEs and suppliers perspective Japing. Int. Bus. Sch. (2010)
Hustad, E., Olsen, D.-H.: Exploring the ERP pre-implementation process in a small-and- medium-sized enterprise: a case study of a norwegian retail company. In: ECIS 2011 Proceedings (2011)
Loh, T.C., Koh, S.C.L.: Critical elements for a successful enterprise resource planning implementation in small-and medium-sized enterprises. Int. J. Prod. Res. 42, 3433–3455 (2004)
Malhotra, R., Temponi, C.: Critical decisions for ERP integration: small business issues. Int. J. Inf. Manag. 30, 28–37 (2010)
Motwani, J., Subramanian, R., Gopalakrishna, P.: Critical factors for successful erp implementation: exploratory findings from four case studies. Comput. Ind., Elsevier Science Publishers B. 56, 529–544 (2005)
Aloini, D., Dulmin, R., Mininno, V.: Risk management in ERP project introduction: review of the literature. Inf. Manag. 44(6), 547–567 (2007)
Moon, Y.B. Enterprise resource planning (ERP): a review of the literature. Int. J. Manag. Enterp. Dev. Inderscience 4, 235 (2007)
Skok, W., Legge, M.: Evaluating enterprise resource planning (ERP) systems using an interpretive approach. Knowl. Process Manag. 9(2), 72–82 (2002)
Fisher, D.M., Kiang, M.Y., Fisher, S.A., Chi, R.T.: Evaluating mid-level ERP software. J. Comput. Inf. Syst. 45(1), 38–46 (2004)
Wang, C., Walker, E.A., Redmond, J.: Explaining the lack of strategic planning in smes: the importance of owner motivation. Int. J. Organ. Behav. 12, 1–16 (2007)
Peltier, J. W., Zhao, Y. & Schibrowsky, J. A.: Technology adoption by small businesses: an exploratory study of the interrelationships of owner and environmental factors. Int. Small Bus. J. 30, 406–431 (2012)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this paper
Cite this paper
Kramer, F., Rehn, T., Schneider, M., Turowski, K. (2016). ERP-Adoption Within SME—Challenging the Existing Body of Knowledge with a Recent Case. In: Piazolo, F., Felderer, M. (eds) Multidimensional Views on Enterprise Information Systems. Lecture Notes in Information Systems and Organisation, vol 12. Springer, Cham. https://doi.org/10.1007/978-3-319-27043-2_4
Download citation
DOI: https://doi.org/10.1007/978-3-319-27043-2_4
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-27041-8
Online ISBN: 978-3-319-27043-2
eBook Packages: Business and ManagementBusiness and Management (R0)