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To Trust or Distrust: Has a Digital Environment Empowered Users to Proceed on Their Own Terms?

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Trustworthy Open Self-Organising Systems

Part of the book series: Autonomic Systems ((ASYS))

Abstract

We claim that the wider trust research area (academics and industry practitioners) strive to develop systems that are both trustworthy and foster trust. Evaluation methods follow this pursuit and measure for the presence of trust. However, if considered from a user’s perspective and if a digital environment is instead designed to empower users about their trust choices, then trust and distrust are valid options. How can environments, designed to empower users in their trust responses (referred to in this chapter as TEU environments), be evaluated? Practitioners need to be able to gauge their progress. In this chapter, we outline how a practitioner can work around some of the complexities surrounding the design of TEU environments and we present one evaluation method. To understand whether a TEU environment is indeed empowering a user regarding trust, we suggest investigating whether there is a change in a user’s level of uncertainty. A reduction in uncertainty is a proxy for both trust and distrust. When uncertainty is reduced a user is clearer about what to do and is not caught up in a cycle of exploring possibilities. Survey questions allowing responses on a Likert scale are one means to evaluate change.

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Notes

  1. 1.

    https://trustcloud.com

  2. 2.

    https://www.legit.com

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Author information

Authors and Affiliations

  1. College of Arts, Victoria University, Melbourne, VIC, Australia

    Natasha Dwyer

  2. Faculty of Business and Information Technology, University of Ontario Institute of Technology, Oshawa, ON, Canada

    Stephen Marsh

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  1. Natasha Dwyer
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  2. Stephen Marsh
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Correspondence to Natasha Dwyer .

Editor information

Editors and Affiliations

  1. Institute for Software and Systems Engin, University of Augsburg, Augsburg, Germany

    Wolfgang Reif

  2. Institute for Software and Systems Engin, University of Augsburg, Augsburg, Bayern, Germany

    Gerrit Anders

  3. Institute for Software and Systems Engin, University of Augsburg, Augsburg, Germany

    Hella Seebach

  4. Department of Computer Science and Engin, Chalmers University of Technology Univer, Gothenburg, Sweden

    Jan-Philipp Steghöfer

  5. Human-Centered Multimedia, University of Augsburg, Augsburg, Germany

    Elisabeth André

  6. Organic Computing Group, University of Augsburg, Augsburg, Bayern, Germany

    Jörg Hähner

  7. Institute of Systems Engineering, University of Hannover, Hannover, Germany

    Christian Müller-Schloer

  8. Systems and Networking Group, University of Augsburg, Augsburg, Germany

    Theo Ungerer

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Dwyer, N., Marsh, S. (2016). To Trust or Distrust: Has a Digital Environment Empowered Users to Proceed on Their Own Terms?. In: Reif, W., et al. Trustworthy Open Self-Organising Systems. Autonomic Systems. Birkhäuser, Cham. https://doi.org/10.1007/978-3-319-29201-4_9

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  • DOI: https://doi.org/10.1007/978-3-319-29201-4_9

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  • Publisher Name: Birkhäuser, Cham

  • Print ISBN: 978-3-319-29199-4

  • Online ISBN: 978-3-319-29201-4

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