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Health Care Co-production: Co-creation of Value in Flexible Boundary Spheres

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Exploring Services Science (IESS 2016)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 247))

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Abstract

Mounting pressure on governments to understand how well they can promote the health of their population is forcing national health systems to reconfigure their service delivery processes. The latest piece in the organisational puzzle is co-production: a concept that co-opts patients and informal caregivers in the self-management, realization and delivery of specific health care processes. Service management principles, especially those of value creation and co-production, acknowledge the need to engage the user and their personal network in a joint production effort. The paper supports this timely claim using the Outpatient Parenteral Antibiotic Therapy (or OPAT) illustrative case study to show how the concept of customer value-in-exchange and value-in-use applied to the successful health care co-production practice necessarily casts the patients and their informal caregivers as co-creators of value. From the theoretical perspective, the study shows how the provider sphere is not a closed dimension that limits itself to offering a value proposition. The study underlines the need for management to pay greater attention to the informal caregivers, given that these actors need to be orchestrated and that their role is set to become even more pivotal.

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Notes

  1. 1.

    Special recognition for this reference given to Chiara Guglielmetti (University of Milano).

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Author information

Authors and Affiliations

  1. Department of Economics, Management and Quantitative Methods, Università degli Studi di Milano, Milan, Italy

    Maddalena Sorrentino

  2. Nettuno University, Rome, Italy

    Marco De Marco

  3. Università degli Studi di Verona, Verona, Italy

    Cecilia Rossignoli

Authors
  1. Maddalena Sorrentino
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  2. Marco De Marco
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  3. Cecilia Rossignoli
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Corresponding author

Correspondence to Maddalena Sorrentino .

Editor information

Editors and Affiliations

  1. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Theodor Borangiu

  2. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Monica Dragoicea

  3. Faculty of Engineering - FEUP, University of Porto, Porto, Portugal

    Henriqueta Nóvoa

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Sorrentino, M., De Marco, M., Rossignoli, C. (2016). Health Care Co-production: Co-creation of Value in Flexible Boundary Spheres. In: Borangiu, T., Dragoicea, M., Nóvoa, H. (eds) Exploring Services Science. IESS 2016. Lecture Notes in Business Information Processing, vol 247. Springer, Cham. https://doi.org/10.1007/978-3-319-32689-4_49

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  • DOI: https://doi.org/10.1007/978-3-319-32689-4_49

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-32688-7

  • Online ISBN: 978-3-319-32689-4

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