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The Use of Maturity/Capability Frameworks for Healthcare Process Assessment and Improvement

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Software Process Improvement and Capability Determination (SPICE 2016)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 609))

Abstract

Process assessment enables to identify strengths and weaknesses of selected processes in a specific domain typically by referencing process maturity/capability frameworks. Assessment findings are usually transformed into action-items for process improvement. In healthcare domain where hospitals offer high-risk services to patients every day in a complex, dynamic, and multidisciplinary environment, establishing process thinking and effective process management is increasingly demanded but not an easy task to accomplish. In this study, we investigate the maturity/capability frameworks that are proposed or used for assessing and improving the healthcare processes. We searched the studies reported between the years 2000 and 2015 in scientific digital libraries and identified 29 studies out of 958 initially retrieved in a systematic way. This study provides an analysis of six studies out of 29 with respect to a number of research questions regarding context, scope, time coverage, and results as well as research method and contribution.

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Author information

Authors and Affiliations

  1. TÜBİTAK - BİLGEM/Software Technologies Research Institute, 06100, Ankara, Turkey

    Mehmet Söylemez

  2. Hacettepe University Computer Engineering Department Beytepe Yerleskesi, 06800, Ankara, Turkey

    Ayca Tarhan

Authors
  1. Mehmet Söylemez
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  2. Ayca Tarhan
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Correspondence to Mehmet Söylemez .

Editor information

Editors and Affiliations

  1. Lero Irish Software Research Centre, Dublin City University Lero Irish Software Research Centre, Dublin, Ireland

    Paul M. Clarke

  2. Dublin City University , Dublin 9, Ireland

    Rory V. O'Connor

  3. Software Quality Institue, Griffith University Software Quality Institue, Brisbane, Queensland, Australia

    Terry Rout

  4. Impronova AB , Drabergsvagen, Lindome, Sweden

    Alec Dorling

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Söylemez, M., Tarhan, A. (2016). The Use of Maturity/Capability Frameworks for Healthcare Process Assessment and Improvement. In: Clarke, P., O'Connor, R., Rout, T., Dorling, A. (eds) Software Process Improvement and Capability Determination. SPICE 2016. Communications in Computer and Information Science, vol 609. Springer, Cham. https://doi.org/10.1007/978-3-319-38980-6_3

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  • DOI: https://doi.org/10.1007/978-3-319-38980-6_3

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-38979-0

  • Online ISBN: 978-3-319-38980-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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