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International Conference on Business Process Management

BPM 2016: Business Process Management Forum pp 161–176Cite as

Unlocking the Potential of the Process Perspective in Business Transformation

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 260))

Abstract

The purpose of this research is to gain insights in the positioning and role of the business process support function and, more generally, process-oriented thinking in a business transformation context. The main promise that has been associated with the discipline of Business Process Management (BPM) and process orientation is providing critical support for making business transformation successful. Thus, intuitively, we can expect process support functions in organizations which apply the BPM principles in day-to-day business activities, to take a prominent role in realizing their organization’s current transformation agenda. But is this the case? Through an interview-based qualitative research approach, the question is raised whether business process support function today, in what is claimed to be a more turbulent business environment than before, is actually a co-driver for business transformation. From this research, key takeaways are distilled on the elements shaping the context for process support functions to co-drive business transformation.

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Notes

  1. 1.

    Due to the wide variety of business process support functions names/titles observed in organizations, this paper refers to these units as ‘business process offices’ (BPOs).

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Acknowledgements

We thank all organizations that have contributed by investing their time to inform this research. We also thank Eddy Helsen and Annelies Helsen of ViCre for the funding of this research.

Author information

Authors and Affiliations

  1. Vlerick Business School, Ghent, Belgium

    Greet Bontinck, Öykü Isik, Joachim Van den Bergh & Stijn Viaene

  2. KU Leuven, Louvain, Belgium

    Stijn Viaene

Authors
  1. Greet Bontinck
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  2. Öykü Isik
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  3. Joachim Van den Bergh
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  4. Stijn Viaene
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Corresponding author

Correspondence to Greet Bontinck .

Editor information

Editors and Affiliations

  1. Queensland University of Technology , Brisbane, Queensland, Australia

    Marcello La Rosa

  2. DFKI, Universität des Saarlandes, Saarbrücken, Saarland, Germany

    Peter Loos

  3. Universidad Politècnica de Valencia , Valencia, Spain

    Oscar Pastor

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Bontinck, G., Isik, Ö., Van den Bergh, J., Viaene, S. (2016). Unlocking the Potential of the Process Perspective in Business Transformation. In: La Rosa, M., Loos, P., Pastor, O. (eds) Business Process Management Forum. BPM 2016. Lecture Notes in Business Information Processing, vol 260. Springer, Cham. https://doi.org/10.1007/978-3-319-45468-9_10

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