Skip to main content
SpringerLink
Log in

Cloud-Based Enterprise Information Systems: Determinants of Adoption in the Context of Organizations

  • Conference paper
  • First Online:
Information and Software Technologies (ICIST 2016)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 639))

Included in the following conference series:

Abstract

Cloud computing is growing at a very fast pace. Enterprise information systems (EISs) such as ERP, SCM, and CRM are used in organizations in order to increase customer satisfaction, operational excellence, and to decrease operational costs. Looking at the widespread literature available on both EIS and Cloud Computing, few researchers have examined the integration of both systems. While this area has not been fully investigated in the academia due to limited available literature, it has attracted significant interest from general practitioners. Accordingly, the Cloud-EIS can be considered as an important research problem. In this study, we attempt to investigate the factors influencing the usage and adoption of Cloud-EISs by considering Technology-Organization-Environment (TOE) framework as the basis to give directions to cloud service providers on how to design their products in order to increase adoption and usage. Analytic Hierarchy Process (AHP) is used in order to rank the determined factors. The results show that the most significant factors influencing the usage and adoption of Cloud-EISs are security & privacy, business activity- cloud EIS fitness, top management support, trust, and organization’s IT resource.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Sultan, N.A.: Reaching for the “cloud”: how SMEs can manage. Int. J. Inf. Manage. 31(3), 272–278 (2011)

    Article  Google Scholar 

  2. Sandhu, R., Reich, J., Wolff, T., Krishnan, R., and Zachry, J., Towards a discipline of mission-aware cloud computing categories and subject descriptors, security, vol. Di, no. 13, pp. 13–17 (2010)

    Google Scholar 

  3. Buonanno, G., Faverio, P., Pigni, F., Ravarini, A., Sciuto, D., Tagliavini, M.: Factors affecting ERP system adoption: A comparative analysis between SMEs and large companies. J. Enterp. Inf. Manage. 18(4), 384–426 (2005)

    Google Scholar 

  4. Botta-Genoulaz, V., Millet, P.-A.: An investigation into the use of ERP systems in the service sector. Int. J. Prod. Econ. 99(1-2), 202–221 (2006)

    Article  Google Scholar 

  5. Suresh, H.: What is customer relationship management (CRM)? Supply Chain Planet (2004)

    Google Scholar 

  6. Lambert, D.M., Cooper, M.C., Pagh, J.D.: Supply chain management:implementation issues and research opportunities. Int. J. Logistics Manag. 9(2), 1–19 (1998)

    Article  Google Scholar 

  7. Daghfous, A., Barkhi, R.: The strategic management of information technology in UAE hotels: an exploratory study of TQM, SCM, and CRM implementations. Technovation 29(9), 588–595 (2009)

    Article  Google Scholar 

  8. Foster, I., Zhao, Y., Raicu, I., Lu, S.: Cloud computing and grid computing 360-degree compared. In: Grid Computing Environments Workshop 2008 (GCE 2008), pp. 1–10 (2008)

    Google Scholar 

  9. Sultan, N.: Cloud computing for education: a new dawn? Int. J. Inf. Manage. 30(2), 109–116 (2010)

    Article  Google Scholar 

  10. Feuerlicht, G.: Next generation SOA: can SOA survive cloud computing? In: Snášel, V., Szczepaniak, P.S., Abraham, A., Kacprzyk, J. (eds.) Advances in Intelligent Web Mastering-2. AISC, vol. 67, pp. 19–29. Springer, Heidelberg (2010)

    Google Scholar 

  11. Cisco, The Cisco powered network cloud: an exciting managed services opportunity, White Paper. Cisco Syst. (2009)

    Google Scholar 

  12. Salleh, S.M., Teoh, S.Y., Chan, C.: Cloud enterprise systems: a review of literature and its adoption. In: Pacis, p. 76 (2012)

    Google Scholar 

  13. Sharif, A.M.: It’s written in the cloud: the hype and promise of cloud computing. J. Enterp. Inf. Manag. 23(2), 131–134 (2010)

    Article  MathSciNet  Google Scholar 

  14. Nedbal, D., Stieninger, M., Erskine, M., Wagner, G.: The Adoption of Cloud Services in the Context of Organizations: An Examination of Drivers and Barriers (2014)

    Google Scholar 

  15. De Loo, I., Bots, J., Louwrink, E., Meeuwsen, D., van Moorsel, P., Rozel, C.: The effects of ERP-implementations on organizational benefits in small and medium-sized enterprises in the Netherlands. In: 8th International Conference on Enterprise Systems, Accounting and Logistics, pp. 11–12 (2011)

    Google Scholar 

  16. Beaubouef, B., Cloud Can Bring Out the Best of ERP | ERP the Right Way! on WordPress.com. https://gbeaubouef.wordpress.com/2011/11/23/cloud-erp-advantage/

  17. Rogers, E.M.: Diffusion of Innovations. Free Press, New York (1995)

    Google Scholar 

  18. Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319–340 (1989)

    Google Scholar 

  19. Ajzen, I.: The theory of planned behaviour. Organ. Behav. Hum. Decis. Process. 50, 179–211 (1991). De Young, 509−526

    Google Scholar 

  20. Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D.: User acceptance of information technology: toward a unified view. MIS Quart. 27(3), 425–478 (2003)

    Google Scholar 

  21. Tornatzky, L., Fleischer, M.: The Process of Technology Innovation. Lexington Books, Lexington (2001). Trott, P.: The role of market research in the development of discontinuous new products. Eur. J. Innovation Manage. 4, 117–125 (2001)

    Google Scholar 

  22. Oliveira, T., Martins, M.F.: Understanding e-business adoption across industries in European countries. Ind. Manag. Data Syst. 110(9), 1337–1354 (2010)

    Article  Google Scholar 

  23. Kitchenham, B.: Procedures for performing systematic reviews, vol. 33, pp. 1–26. Keele University, Keele (2004)

    Google Scholar 

  24. Seethamraju, R.: Adoption of software as a service (SaaS) enterprise resource planning (ERP) systems in small and medium sized enterprises (SMEs). Inf. Syst. Front. 17(3), 475–492 (2015)

    Article  Google Scholar 

  25. Mingxing, S., Long, P., Yafang, L.: A study on enterprise technology adoption of SaaS. In: Service Systems and Service Management (ICSSSM), pp. 1–6. IEEE (2015)

    Google Scholar 

  26. Safari, F., Safari, N., Hasanzadeh, A.: The adoption of SaaS: ranking the determinants. J. Enterp. Inf. Manage. 28(3), 400–422 (2015)

    Article  Google Scholar 

  27. Frisenvang, J., Pedersen, C.E., Svejvig, P.: The diffusion and adoption of a cloud-based enterprise system in danish municipalities. In: Business Technologies in Contemporary Organizations: Adoption, Assimilation, and Institutionalization, pp. 194−209 (2014)

    Google Scholar 

  28. Gangwar, H., Date, H., Ramaswamy, R.: Understanding determinants of cloud computing adoption using an integrated TAM-TOE model. J. Enterp. Inf. Manag. 28(1), 107–130 (2015)

    Article  Google Scholar 

  29. Wu, Y., Cegielski, C.G., Hazen, B.T., Hall, D.J.: Cloud computing in support of supply chain information system infrastructure: understanding when to go to the cloud. J. Supply Chain Management 49(3), 25–41 (2013)

    Article  Google Scholar 

  30. Milian, E.Z., Spinola, M.M., Gonçalves, R.F., Fleury, A.L.: An analysis of the advantages, challenges and obstacles of cloud computing adoption to an academic control system. In: Advances in Production Management Systems. Innovative and Knowledge-Based Production Management in a Global-Local World, pp. 564–571 (2014)

    Google Scholar 

  31. Le Thi Quynh, N., Heales, Jon, Xu, D.: Examing significant factors and risks affecting the willingness to adopt a cloud–based CRM. In: Nah, F.F.-H. (ed.) HCIB 2014. LNCS, vol. 8527, pp. 37–48. Springer, Heidelberg (2014)

    Google Scholar 

  32. Suhendra, A., Mutiara, A., Laily, H.: The factors of influencing acceptance of software as a service model, toward sales force automation system, on pharmaceutical company Indonesia. J. Theor. Appl. Inf. Technol. 47(2), 496–503 (2013)

    Google Scholar 

  33. Faasen, J., Seymour, L.F., Schuler, J.: SaaS ERP adoption intent: explaining the South African SME perspective. In: Poels, G. (ed.) CONFENIS 2012. LNBIP, vol. 139, pp. 35–47. Springer, Heidelberg (2013)

    Chapter  Google Scholar 

  34. Wu, W.W.: Developing an explorative model for SaaS adoption. Expert Syst. Appl. 38(12), 15057–15064 (2011)

    Article  Google Scholar 

  35. Kett, H., Kasper, H., Falkner, J., Weisbecker, A.: Trust factors for the usage of cloud computing in small and medium sized craft enterprises. In: Vanmechelen, K., Altmann, J., Rana, O.F. (eds.) GECON 2012. LNCS, vol. 7714, pp. 169–181. Springer, Heidelberg (2012)

    Chapter  Google Scholar 

  36. Arinze, B., Anandarajan, M.: Factors that determine the adoption of cloud computing: a global perspective. In: Enterprise Information Systems and Advancing Business Solutions: Emerging Models: Emerging Models, pp. 210−223 (2012)

    Google Scholar 

  37. Fan, Y.W., Chen, C.D., Wu, C.C., Fang, Y.H.: The effect of status Quo Bias on cloud system adoption. J. Comput. Inf. Syst. 55(3), 55–64 (2015)

    Google Scholar 

  38. Oliveira, T., Thomas, M., Espadanal, M.: Assessing the determinants of cloud computing adoption: an analysis of the manufacturing and services sectors. Inf. Manag. 51(5), 497–510 (2014)

    Article  Google Scholar 

  39. Tan, X., Kim, Y.: User acceptance of SaaS-based collaboration tools: a case of Google Docs. J. Enterp. Inf. Manage 28(3), 423–442 (2015)

    Article  Google Scholar 

  40. Gupta, P., Seetharaman, A., Raj, J.R.: The usage and adoption of cloud computing by small and medium businesses. Int. J. Inform. Manage. 33(5), 861–874 (2013)

    Article  Google Scholar 

  41. Low, C., Chen, Y., Wu, M.: Understanding the determinants of cloud computing adoption. Ind. Manage. Data Syst. 111(7), 1006–1023 (2011)

    Article  Google Scholar 

  42. Saeed, I., Juell-Skielse, G., Uppström, E.: Cloud enterprise resource planning adoption: Motives & barriers. In: Advances in Enterprise Information Systems II, p. 429 (2012)

    Google Scholar 

  43. Yigitbasioglu, O.M.: External auditors’ perceptions of cloud computing adoption in Australia. Int. J. Account. Inf. Syst. 18, 46–62 (2015)

    Article  Google Scholar 

  44. Yigitbasioglu, O.: Modelling the intention to adopt cloud computing services: a transaction cost theory perspective. Aust. J. Inf. Syst. 18(3), 193–210 (2014)

    Google Scholar 

  45. Chowanetz, M., Pfarr, F., Winkelmann, A.: A model of critical success factors for software-as-a-service adoption. Manuf. Model. Manage. Control 7(1), 325–330 (2013)

    Google Scholar 

  46. Yang, Z., Sun, J., Zhang, Y., Wang, Y.: Understanding SaaS adoption from the perspective of organizational users: a tripod readiness model. Comput. Hum. Behav. 45, 254–264 (2015)

    Article  Google Scholar 

  47. Abdollahzadegan, A., Hussin, C, Razak, A., Moshfegh Gohary, M., Amini, M.: The organizational critical success factors for adopting cloud computing in SMEsJ. Inf. Syst. Res. Innov. (JISRI) 4(1), 67−74 (2013)

    Google Scholar 

  48. Mezghani, K.: Switching toward cloud ERP: a research model to explain intentions. Int. J. Enterp. Inf. Syst. 10(3), 46–61 (2014)

    Article  Google Scholar 

  49. Yigitbasioglu, O.M.: The role of institutional pressures and top management support in the intention to adopt cloud computing solutions. J. Enterp. Inf. Manage. 28(4), 579–594 (2015)

    Article  Google Scholar 

  50. Tehrani, S.R., Shirazi, F.: Factors influencing the adoption of cloud computing by small and medium size enterprises (SMEs). In: Yamamoto, S. (ed.) HCI 2014, Part II. LNCS, vol. 8522, pp. 631–642. Springer, Heidelberg (2014)

    Google Scholar 

  51. Ratten, V.: Entrepreneurial and ethical adoption behaviour of cloud computing. J. High Technol. Manage. Res. 23(2), 155–164 (2012)

    Article  Google Scholar 

  52. Moore, G.C., Benbasat, I.: Development of an instrument to measure the perceptions of adopting an information technology innovation. IS Res. 2(3), 192–222 (1991)

    Google Scholar 

  53. Barker, W.C.: Guide for mapping types of information and information systems to security categories. Netw. Secur. (2003)

    Google Scholar 

  54. Park, S.C., Ryoo, S.Y.: An empirical investigation of end-users’ switching toward cloud computing: a two factor theory perspective. Comput. Hum. Behav. 29(1), 160–170 (2013)

    Article  Google Scholar 

  55. Linthicum, D.S.: Cloud Computing and SOA Convergence in Your Enterprise: A Step-by-Step Guide. Pearson Education, Upper Saddle River (2009)

    Google Scholar 

  56. Buyya, R., Yeo, C.S., Venugopal, S.: Market-oriented cloud computing: vision, hype, and reality for delivering it services as computing utilities. In: High Performance Computing and Communications, HPCC 2008, pp. 5–13. IEEE (2008)

    Google Scholar 

  57. Zhu, K., Kraemer, K.L., Dedrick, J.: Information technology payoff in e-business environments: An international perspective on value creation of e-business in the financial services industry. J. Manage. Inform. Syst. 21(1), 17–54 (2004)

    Google Scholar 

  58. Xin, M., Levina, N.: Software-as-a-service model: elaborating client-side adoption factors. In: Proceedings of the 29th International Conference on Information Systems (2008)

    Google Scholar 

  59. Bradford, M., Florin, J.: Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems. Int. J. Account. IS 4(3), 205–225 (2003)

    Article  Google Scholar 

  60. Lippert, S.K., Govindarajulu, C.: Technological, organizational, and environmental antecedents to web services adoption. Commun. IIMA 6(1), 14 (2015)

    Google Scholar 

  61. Grandon, E.E., Pearson, J.M.: Electronic commerce adoption: an empirical study of small and medium US businesses. Inf. Manag. 42(1), 197–216 (2004)

    Article  Google Scholar 

  62. Armbrust, M., Fox, A., Griffith, R., Joseph, A.D., Katz, R., Konwinski, A., Zaharia, M.: A view of cloud computing. Commun. ACM 53(4), 50–58 (2010)

    Article  Google Scholar 

  63. Vives, X.: Innovation and competitive pressure. J. Industr. Econ. 56(3), 419–469 (2008)

    Article  Google Scholar 

  64. Misra, S.C., Mondal, A.: Identification of a company’s suitability for the adoption of cloud computing and modelling its corresponding Return on Investment. Math. Comput. Model. 53(3), 504–521 (2011)

    Article  Google Scholar 

  65. Saaty, T.L.: The Analytic Hierarchy Process. McGraw-Hill, New York (1980)

    MATH  Google Scholar 

  66. Lee, S.G., Chae, S.H., Cho, K.M.: Drivers and inhibitors of SaaS adoption in Korea. Int. J. Inf. Manage. 33(3), 429–440 (2013)

    Article  Google Scholar 

  67. Saaty, T.L.: Decision making for leaders: the analytic hierarchy process for decisions in a complex world. RWS publications, Pittsburgh (1990)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Information Systems, Informatics Institute, METU, Ankara, Turkey

    Umut Şener, Ebru Gökalp & P. Erhan Eren

Authors
  1. Umut Şener
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Ebru Gökalp
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. P. Erhan Eren
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Umut Şener .

Editor information

Editors and Affiliations

  1. Kaunas University of Technology , Kaunas, Lithuania

    Giedre Dregvaite

  2. Kaunas University of Technology , Kaunas, Lithuania

    Robertas Damasevicius

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing Switzerland

About this paper

Cite this paper

Şener, U., Gökalp, E., Eren, P.E. (2016). Cloud-Based Enterprise Information Systems: Determinants of Adoption in the Context of Organizations. In: Dregvaite, G., Damasevicius, R. (eds) Information and Software Technologies. ICIST 2016. Communications in Computer and Information Science, vol 639. Springer, Cham. https://doi.org/10.1007/978-3-319-46254-7_5

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-46254-7_5

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-46253-0

  • Online ISBN: 978-3-319-46254-7

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation