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Work Practice in Situation Rooms – An Ethnographic Study of Emergency Response Work in Governmental Organizations

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Information Systems for Crisis Response and Management in Mediterranean Countries (ISCRAM-med 2016)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 265))

Abstract

This paper presents ethnographic accounts from multiple studies on situation room work in governmental organizations. The purpose of this paper is to make visible aspects of the work practice and provide triggers for future discussions regarding how such work practices could be supported with improved information technology. The findings show the collaborative nature of situation room work and how a variety of information technologies are embedded and intertwined in the practice. Assembling, monitoring, exploring, converging, and consolidating are key activities in a general work pattern in situation rooms.

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Author information

Authors and Affiliations

  1. Chalmers University of Technology, Gothenburg, Sweden

    Jonas Landgren

  2. University of Gothenburg, Gothenburg, Sweden

    Fredrik Bergstrand

Authors
  1. Jonas Landgren
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  2. Fredrik Bergstrand
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Corresponding authors

Correspondence to Jonas Landgren or Fredrik Bergstrand .

Editor information

Editors and Affiliations

  1. Universidad Carlos III de Madrid , Madrid, Spain

    Paloma Díaz

  2. ENSI, Maounba University ENSI, Tunis, Tunisia

    Narjès Bellamine Ben Saoud

  3. LIG, University of Grenoble LIG, St Martin d'Heres, France

    Julie Dugdale

  4. University of Toulouse Capitole , Toulouse, France

    Chihab Hanachi

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Landgren, J., Bergstrand, F. (2016). Work Practice in Situation Rooms – An Ethnographic Study of Emergency Response Work in Governmental Organizations. In: Díaz, P., Bellamine Ben Saoud, N., Dugdale, J., Hanachi, C. (eds) Information Systems for Crisis Response and Management in Mediterranean Countries. ISCRAM-med 2016. Lecture Notes in Business Information Processing, vol 265. Springer, Cham. https://doi.org/10.1007/978-3-319-47093-1_14

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