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On the Transferability of Process-Oriented Cases

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Case-Based Reasoning Research and Development (ICCBR 2016)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 9969))

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Abstract

This paper studies the feasibility of using transfer learning for process-oriented case-based reasoning. The work introduces a novel approach to transfer workflow cases from a loosely related source domain to a target domain. The idea is to develop a representation mapper based on workflow generalization, workflow abstraction, and structural analogy between the domain vocabularies. The approach is illustrated by a pair of sample domains in two sub-fields of customer relationship management that have similar process objectives but different tasks and data to fulfill them. An experiment with expert ratings of transferred cases is conducted to test the feasibility of the approach with promising results for workflow modeling support.

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Notes

  1. 1.

    The meaning of churn, according to the Cambridge English Dictionary, is: “If customers churn between different companies that provide a particular service, they change repeatedly from one to another.”.

  2. 2.

    SESE regions of a workflow are either a single workflow task or a larger fragment enclosed by corresponding split and join connectors [26].

  3. 3.

    http://help.sap.com, last visit May 14, 2016.

  4. 4.

    https://rdatascientist.wordpress.com/2015/08/15/, last visit May 14, 2016.

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Author information

Authors and Affiliations

  1. Business Information Systems, Goethe University, Robert-Mayer-Str. 10, 60629, Frankfurt, Germany

    Mirjam Minor, Jan-Martin Müller & Alexander Spät

  2. Business Information Systems II, University of Trier, 54286, Trier, Germany

    Ralph Bergmann

Authors
  1. Mirjam Minor
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  2. Ralph Bergmann
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  3. Jan-Martin Müller
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  4. Alexander Spät
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Correspondence to Mirjam Minor .

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Editors and Affiliations

  1. Georgia Institute of Technology , Atlanta, Georgia, USA

    Ashok Goel

  2. Universidad Complutense de Madrid , Madrid, Spain

    M Belén Díaz-Agudo

  3. University of West London , London, United Kingdom

    Thomas Roth-Berghofer

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Minor, M., Bergmann, R., Müller, JM., Spät, A. (2016). On the Transferability of Process-Oriented Cases. In: Goel, A., Díaz-Agudo, M., Roth-Berghofer, T. (eds) Case-Based Reasoning Research and Development. ICCBR 2016. Lecture Notes in Computer Science(), vol 9969. Springer, Cham. https://doi.org/10.1007/978-3-319-47096-2_19

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  • DOI: https://doi.org/10.1007/978-3-319-47096-2_19

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