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Knowledge Management and Intellectual Capital in the Logistics Service Industry

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Knowledge Science, Engineering and Management (KSEM 2016)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 9983))

Abstract

The changing business scenario in the logistics service market is affecting the development of relationships with customers and the continuous adaptation of service offering. In this context, knowledge management and intellectual capital are potentially successful assets for developing and improving competitive capabilities of logistics service companies. In order to supply more complex and knowledge-intensive services, it is necessary to evaluate the existing IC assets to identify future needs in this area. The main aim of this paper is to investigates how to assess the intellectual capital in order to improve the management of knowledge in third-party logistics service providers. The paper reviews the main methods for assessing intellectual capital assets in the logistics service industry. It suggests the non-monetary methods as the most appropriate ones.

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Author information

Authors and Affiliations

  1. University of Naples Federico II, Piazzale Vincenzo Tecchio, 80125, Naples, Italy

    Vincenzo Del Giudice & Pierfrancesco De Paola

  2. Research Institute on Innovation and Services for Development (IRISS), National Research Council (CNR), Via G. Sanfelice 8, 80134, Naples, Italy

    Pietro Evangelista

  3. Second University of Naples, Via San Lorenzo, 81031, Aversa, Italy

    Fabiana Forte

Authors
  1. Vincenzo Del Giudice
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  2. Pietro Evangelista
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  3. Pierfrancesco De Paola
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  4. Fabiana Forte
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Corresponding author

Correspondence to Pierfrancesco De Paola .

Editor information

Editors and Affiliations

  1. University of Passau, Passau, Germany

    Franz Lehner

  2. University of Passau , Passau, Germany

    Nora Fteimi

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Del Giudice, V., Evangelista, P., De Paola, P., Forte, F. (2016). Knowledge Management and Intellectual Capital in the Logistics Service Industry. In: Lehner, F., Fteimi, N. (eds) Knowledge Science, Engineering and Management. KSEM 2016. Lecture Notes in Computer Science(), vol 9983. Springer, Cham. https://doi.org/10.1007/978-3-319-47650-6_30

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  • DOI: https://doi.org/10.1007/978-3-319-47650-6_30

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-319-47650-6

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