Abstract
The goal of the present study was to investigate how satisfied individuals are with the final outcome of a group decision-making process on a joint travel destination. Using an experimental paradigm (N total = 200, N groups = 55) it was obvious to hypothesize that individuals would especially be satisfied with the final group decision when it matched their own initial travel preference and that they would be dissatisfied in case it mismatched their initial preference. However, in addition the influence of personality and group dynamics differences (Thomas-Kilmann Conflict Mode Instrument, Five Factor Model) as well as travel types of the individual decision maker on the satisfaction level with the group decision outcome as the dependent variable were further researched. The paper concludes with implications for e-tourism, especially with regards to the development of interactive tools for group travel.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
DeChurch, L. A., & Mesmer-Magnus, J. R. (2010). The cognitive underpinnings of effective teamwork: A meta-analysis. Journal of Applied Psychology, 95(1), 32–53.
Delic, A. (2016). Picture-based approach to group recommender systems in e-tourism domain. In Conference Proceedings of the 24th Conference on User Modeling, Adaptation, and Personalization (UMAP 2016), Halifax, Canada.
Delic, A., Neidhardt, J., Nguyen, T.N., & Ricci, F. (2016a). Research methods for group recommender systems. In Proceedings of RecTour 2016.
Delic, A., Neidhardt, J., Nguyen, T.N., Ricci, F., Rook, L., Werthner, H., & Zanker, M. (2016b). Observing group decision making processes. In Proceedings of the 10th ACM Conference on Recommender systems (RecSys 2016), Boston, MA, USA, ACM.
De Dreu, C. K. W., & Van de Vliert, E. (1997). Using conflict in organizations. London: Sage.
De Dreu, C. K. W., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88(4), 741–749.
Donnellan, M. B., Oswald, F. L., Baird, B. M., & Lucas, R. E. (2006). The mini-IPIP scales: Tiny-yet-effective measures of the Big Five factors of personality. Psychological Assessment, 18(2), 192–203.
Felfernig, A., Gordea, S., Jannach, D., Teppan, E., & Zanker, M. (2007). A short survey of recommendation technologies in travel and tourism. OEGAI Journal, 25(7), 17–22.
Forsyth, D. R. (2014). Group dynamics. Belmont, CA: Wadsworth Cengage Learning.
Gibson, H., & Yiannakis, A. (2002). Tourist roles, needs and the lifecourse. Annals of Tourism Research, 29(2), 358–383.
Gorman, J. C. (2014). Team coordination and dynamics: Two central issues. Current Directions in Psychological Science, 23(5), 355–360.
Harvey, J. B. (1988). The Abilene paradox: The management of agreement (pp. 17–43). Summer: Organizational Dynamics.
Kerr, N. L., & Tindale, R. S. (2004). Group performance and decision making. Annual Review of Psychology, 55, 22.1–22.32.
Kozlowski, S. W., & Klein, K. J. (2000). Multilevel theory, research and methods in organizations. San Francisco, CA: Jossey-Bass.
Masthoff, J. (2015). Group recommender systems: Aggregation, satisfaction and group attributes. In F. Ricci, L. Rokach, & B. Shapira (Eds.), Recommender Systems Handbook (pp. 743–776). Springer.
McCrae, R. R., & Costa, P. T. (1987). Validation of the Five-factor model of personality across instruments and observers. Journal of Personality and Social Psychology, 52(1), 81–90.
McCrae, R. R., & John, O. P. (1992). An introduction to the Five-factor model and its applications. Journal of Personality, 60(2), 175–215.
Neidhardt, J., Schuster, R., Seyfang, L., & Werthner, H. (2014). Eliciting the users’ unknown preferences. In Proceedings of the 8th ACM Conference on Recommender systems (RecSys 2014) (pp. 309–312). ACM.
Neidhardt, J., Seyfang, L., Schuster, R., & Werthner, H. (2015). A picture-based approach to recommender systems. Information Technology & Tourism, 15(1), 49–69.
Nguyen, T. N., & Ricci, F. (2016). Supporting group decision making with recommendations and explanations. In Posters, Demos, Late-breaking Results and Workshop Proceedings of the 24th Conference on User Modeling, Adaptation, and Personalization (UMAP 2016). Halifax, Canada.
Thomas, K. W., & Kilmann, R. H. (2010). Thomas-Kilmann conflict mode instrument profile and interpretative report. Sunnyvale, CA: CPP Inc.
Van Lange, P. A. M. (1999). The pursuit of joint outcomes and equality in outcomes: An integrative model of social value orientation. Journal of Personality and Social Psychology, 77(2), 337–349.
Van Lange, P. A. M., Balliet, D., Parks, C. D., & Van Vugt, M. (2014). Social dilemmas: The psychology of human cooperation. Oxford: University Press.
Werthner, H., Alzua-Sorzabal, A., Cantoni, L., Dickinger, A., Gretzel, U., Jannach, D., et al. (2015). Future research issues in it and tourism. Information Technology & Tourism, 15(1), 1–15.
White, C. M., Hafenbraedl, S., Hoffrage, U., Reisen, N., & Woike, J. K. (2011). Are groups more likely to defer choice than their members? Judgment and Decision Making, 6(3), 239–251.
Wood, V. F., & Bell, P. A. (2008). Predicting interpersonal conflict resolution styles from personality characteristics. Personality and Individual Differences, 45(2), 126–131.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this paper
Cite this paper
Delic, A., Neidhardt, J., Rook, L., Werthner, H., Zanker, M. (2017). Researching Individual Satisfaction with Group Decisions in Tourism: Experimental Evidence. In: Schegg, R., Stangl, B. (eds) Information and Communication Technologies in Tourism 2017. Springer, Cham. https://doi.org/10.1007/978-3-319-51168-9_6
Download citation
DOI: https://doi.org/10.1007/978-3-319-51168-9_6
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-51167-2
Online ISBN: 978-3-319-51168-9
eBook Packages: Business and ManagementBusiness and Management (R0)