Abstract
The article presents an approach to extend the functionality and knowledge of Decision Support Systems to answer the requirements of managers of small and medium-sized enterprises (SMEs). It concerns two major aspects of the system, i.e. the interface that takes into account the level of knowledge of the manager, and the interpretation of economic and financial information using the built-in domain ontologies. The project is related to the design of smart decision support systems based on financial ontology and on the model of manager knowledge created by eye-tracking analysis. An experiment was carried out on real financial data extracted from the database of BINOCLE system, developed by Bilander Co. To create a model of manager knowledge, a number of financial analysts, experts and economists were invited to analyze the pre-defined financial reports. Their tasks were observed and analyzed by the eye-tracking system StudioTM, Tobii. The logs of the system as well as the financial ontology have been used to develop the intelligent interface of a Decision Support System.
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Notes
- 1.
It should be emphasized that the selection of appropriate methods of analysis of the financial requirements of SME managers is necessary to determine the company's ability to continue its operations, and to define financial needs, budgets and capital resources of financing assets, signs of danger and risk of changes in the competitive position and trends in various business areas.
- 2.
The management of long-term financial analysis conducted by managers of small businesses should include: a preliminary analysis of financial statements, ratio analysis, information on liquidity ratios, evaluation of static measures of liquidity, turnover ratios of inventories, receivables and payables analysis, analysis of the operating cycle in terms of the efficiency of indicators of capital engagement, productivity of assets and equity, and information on current and future income and expenses.
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Acknowledgements
The authors thank the staff and the companies Bilander and Tobii for their support in developing the prototype. Thanks go also to the financial experts: Wojciech Hasik, Mariola Kotłowska and Wojciech Ostojski, and students of the Faculty of Management, Informatics and Finance of Wrocław University of Economics.
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Korczak, J., Dudycz, H., Nita, B., Oleksyk, P., Kaźmierczak, A. (2017). Extension of Intelligence of Decision Support Systems: Manager Perspective. In: Ziemba, E. (eds) Information Technology for Management: New Ideas and Real Solutions. ISM AITM 2016 2016. Lecture Notes in Business Information Processing, vol 277. Springer, Cham. https://doi.org/10.1007/978-3-319-53076-5_3
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