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Evaluating the Quality of Business Process Models Based on Measures and Criteria in Higher Education: Developing a Framework for Continuous Quality Improvement

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Intelligent Systems Design and Applications (ISDA 2016)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 557))

Abstract

In recent years, modeling and improving the quality of business processes have been increasing interest in several domains, especially in higher education. In fact, quality of business process models could be the object of various interpretations; it must be treated in the most objective way, by using measures. Consequently, this paper presents a framework where we apply these steps for the purpose of quality management in the higher education domain. After that, we illustrate these ideas with a real business process model related to the tracking of curriculum offers process more commonly named “habilitation process”.

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Author information

Authors and Affiliations

  1. Laboratory RIADI-GDL, ENSI, Mannouba, Tunisia

    Fouzia Kahloun

  2. High Institute on Management of Sousse, Sousse, Tunisia

    Sonia Ayachi Ghannouchi

Authors
  1. Fouzia Kahloun
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  2. Sonia Ayachi Ghannouchi
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Corresponding author

Correspondence to Fouzia Kahloun .

Editor information

Editors and Affiliations

  1. Departamento de Engenharia Informática, Instituto Superior de Engenharia do Port, Porto, Portugal

    Ana Maria Madureira

  2. Scientific Network for Innovation and Research Excellence, Machine Intelligence Research Labs, Auburn, Washington, USA

    Ajith Abraham

  3. Polytechnic Institute of Porto, Felgueiras, Portugal

    Dorabela Gamboa

  4. Campus of Gualtar, University of Minho, Braga, Portugal

    Paulo Novais

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Kahloun, F., Ghannouchi, S.A. (2017). Evaluating the Quality of Business Process Models Based on Measures and Criteria in Higher Education: Developing a Framework for Continuous Quality Improvement. In: Madureira, A., Abraham, A., Gamboa, D., Novais, P. (eds) Intelligent Systems Design and Applications. ISDA 2016. Advances in Intelligent Systems and Computing, vol 557. Springer, Cham. https://doi.org/10.1007/978-3-319-53480-0_79

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  • DOI: https://doi.org/10.1007/978-3-319-53480-0_79

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-53479-4

  • Online ISBN: 978-3-319-53480-0

  • eBook Packages: EngineeringEngineering (R0)

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