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A Conceptual Modelling of the Key Components and Relations of Service Systems

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Exploring Services Science (IESS 2017)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 279))

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Abstract

A conceptual model helps to know, understand, communicate and make simulations on the kind of objects that it represents. Although the main concepts of service science have been deeply discussed by many authors, their conceptual modelling is lacking. Therefore, in this paper, we progressively model the concept of service system, which is incontestably the fundamental element of service science. We define and depict the generic components of service systems as well as the relations between them. We also apply the recursion principle in order to model more complex service systems, i.e., service systems composed of other services systems. The key contribution of this work, i.e., the conceptual model of a generic service system, will help researchers and practitioners to argue on service systems as well as on their key components and relations.

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Authors and Affiliations

  1. Department of Business Administration, PReCISE Research Center, University of Namur, Rempart de la Vierge 8, 5000, Namur, Belgium

    Bertrand Verlaine

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  1. Bertrand Verlaine
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Correspondence to Bertrand Verlaine .

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Editors and Affiliations

  1. Faculty of Economics, eCampus University, Rome, Italy

    Stefano Za

  2. Department of Automatic Control and System Engineering, University Politehnica of Bucharest, Bucharest, Romania

    Monica Drăgoicea

  3. Università Cattolica del Sacro Cuore, Milan, Italy

    Maurizio Cavallari

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Verlaine, B. (2017). A Conceptual Modelling of the Key Components and Relations of Service Systems. In: Za, S., Drăgoicea, M., Cavallari, M. (eds) Exploring Services Science. IESS 2017. Lecture Notes in Business Information Processing, vol 279. Springer, Cham. https://doi.org/10.1007/978-3-319-56925-3_10

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  • DOI: https://doi.org/10.1007/978-3-319-56925-3_10

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-56924-6

  • Online ISBN: 978-3-319-56925-3

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