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Automatic Question Answering System for Consumer Products

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Proceedings of SAI Intelligent Systems Conference (IntelliSys) 2016 (IntelliSys 2016)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 16))

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Abstract

In this paper, we present a novel automatic question answering system being the first research to deal with various types of user questions in consumer electronics domain. We gathered more than 185,000 actual data pairs and 50,000 data triples from Samsungs official web site and a crowd question answering web site in order to provide proper answers to user queries. With this system, users can resolve their problems in using consumer electronic gadgets at any time with a guaranteed response time and answer quality by simply asking questions to the system in a natural language form. The system architecture and test results are addressed in the paper.

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Author information

Authors and Affiliations

  1. Department of Electrical and Computer Engineering, Seoul National University, Seoul, Korea

    Seunghyun Yoon & Kyomin Jung

  2. Samsung R&D Institute India, Bangalore, India

    Mohan Sundar & Abhishek Gupta

  3. Samsung Software R&D Center, Seoul, Korea

    Seunghyun Yoon

  4. Automation and Systems Research Institute, Seoul National University, Seoul, Korea

    Kyomin Jung

Authors
  1. Seunghyun Yoon
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  2. Mohan Sundar
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  3. Abhishek Gupta
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  4. Kyomin Jung
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Corresponding author

Correspondence to Seunghyun Yoon .

Editor information

Editors and Affiliations

  1. Faculty of Computing and Engineering, School of Computing and Mathematics, University of Ulster at Jordanstown, Newtownabbey, United Kingdom

    Yaxin Bi

  2. The Science and Information (SAI) Organization, Bradford, West Yorkshire, United Kingdom

    Supriya Kapoor

  3. The Science and Information (SAI) Organization, Bradford, West Yorkshire, United Kingdom

    Rahul Bhatia

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© 2018 Springer International Publishing AG

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Yoon, S., Sundar, M., Gupta, A., Jung, K. (2018). Automatic Question Answering System for Consumer Products. In: Bi, Y., Kapoor, S., Bhatia, R. (eds) Proceedings of SAI Intelligent Systems Conference (IntelliSys) 2016. IntelliSys 2016. Lecture Notes in Networks and Systems, vol 16. Springer, Cham. https://doi.org/10.1007/978-3-319-56991-8_78

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  • DOI: https://doi.org/10.1007/978-3-319-56991-8_78

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-56990-1

  • Online ISBN: 978-3-319-56991-8

  • eBook Packages: EngineeringEngineering (R0)

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