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Business Process Modelling and Visualisation to Support e-Government Decision Making: Business/IS Alignment

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Decision Support Systems VII. Data, Information and Knowledge Visualization in Decision Support Systems (ICDSST 2017)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 282))

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Abstract

Alignment between business and information systems plays a vital role in the formation of dependent relationships between different departments in a government organization and the process of alignment can be improved by developing an information system (IS) according to the stakeholders’ expectations. However, establishing strong alignment in the context of the eGovernment environment can be difficult. It is widely accepted that business processes in the government environment plays a pivotal role in capturing the details of IS requirements. This paper presents a method of business process modelling through UML which can help to visualise and capture the IS requirements for the system development. A series of UML models have been developed and discussed. A case study on patient visits to a healthcare clinic in the context of eGovernment has been used to validate the models.

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Author information

Authors and Affiliations

  1. Plymouth Graduate School of Management, Plymouth University, Plymouth, UK

    Sulaiman Alfadhel & Shaofeng Liu

  2. Hertfordshire Business School, University of Hertfordshire, Hatfield, UK

    Festus O. Oderanti

Authors
  1. Sulaiman Alfadhel
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  2. Shaofeng Liu
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  3. Festus O. Oderanti
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Corresponding author

Correspondence to Sulaiman Alfadhel .

Editor information

Editors and Affiliations

  1. Department of Business Administration, University of Namur, Namur, Belgium

    Isabelle Linden

  2. Graduate School of Management, University of Plymouth, Plymouth, United Kingdom

    Shaofeng Liu

  3. Department of Business Administration, University of Namur, Namur, Belgium

    Christian Colot

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Alfadhel, S., Liu, S., Oderanti, F.O. (2017). Business Process Modelling and Visualisation to Support e-Government Decision Making: Business/IS Alignment. In: Linden, I., Liu, S., Colot, C. (eds) Decision Support Systems VII. Data, Information and Knowledge Visualization in Decision Support Systems. ICDSST 2017. Lecture Notes in Business Information Processing, vol 282. Springer, Cham. https://doi.org/10.1007/978-3-319-57487-5_4

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