Abstract
Organizations are concerned in building resilience to mitigate the challenges that result from unpredictable and constant threat scenarios. Therefore, designing, implementing and operating solutions to increase the resilience is nowadays a key concern that must be addressed properly. The most usual resilience mechanism to deal with the unpredictable within the business ecosystem and correspondingly IT is to produce business continuity (BC) plans. On the one hand, a BC plan is usually established with the data collected from the operation and from the as-is holistic design of business processes (BP). However, BC plans are usually challenged by the insufficient, fragmented, inconsistent and incomplete information when capturing the enterprise’ BP. On the other hand, the Business Impact Analysis (BIA) must be properly prepared to support all business activities and build good recovery strategies, demanding precise, concise, complete, coherent and consistent enterprise’ business processes. This paper integrates and evaluates the DEMO holistic design of business processes with BIA. This solution contributes to the identification and enrichment of existing weaknesses in BC plans and thus improve resilience in case of threat. The validation of the solution is performed using an insurance company case study.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
ISO 22301:2012: Societal security – business continuity management systems – requirements. International Organization for Standardization (2012). https://www.iso.org/obp/ui/#iso:std:50038:en
BCI: What is business continuity? (2017). http://www.thebci.org/index.php/resources/what-is-business-continuity
Brás, J., Guerreiro, S.: Designing business continuity processes using DEMO. In: Pergl, R., Molhanec, M., Babkin, E., Fosso Wamba, S. (eds.) EOMAS 2016. LNBIP, vol. 272, pp. 154–171. Springer, Cham (2016). doi:10.1007/978-3-319-49454-8_11
Cerullo, V., Cerullo, M.J.: Business continuity planning: a comprehensive approach. Inf. Syst. Manag. 21(3), 70–78 (2004)
COBIT: Cobit 5 for assurance. ISACA (2013). https://books.google.pt/books?id=FDdbAwAAQBAJ&lpg=PA1&dq=cobit%205&hl=pt-PT&pg=PA2#v=onepage&q=cobit%205&f=false
Dietz, J.L., Hoogervorst, J.A., Albani, A., Aveiro, D., Babkin, E., Barjis, J., Caetano, A., Huysmans, P., Iijima, J., van Kervel, S., et al.: The discipline of enterprise engineering. Int. J. Organisational Des. Eng. 3(1), 86–114 (2013)
Drewitt, T.: A Manager’s guide to ISO 22301: a practical guide to developing and implementing a business continuity management system. IT Governance Ltd. (2013)
Elliott, D., Swartz, E., Herbane, B.: Business Continuity Management 2e: A Crisis Management Approach. Routledge, London (2010)
Heng, G.M.: Managing Sustaining Your Business Continuity Management Program. GMH, Singapore (2007)
ISO: Societal security - business continuity management systems - guidelines for business impact analysis (BIA) (2015). http://www.iso.org/iso/catalogue_detail.htm?csnumber=50054
Krishnamurthy, T., Shetty, R.: 4G: Deployment Strategies and Operational Implications: Managing Critical Decisions in Deployment of 4G/LTE Networks and their Effects on Network Operations and Business. Expert’s Voice in Networking. Apress, New York (2014). https://books.google.pt/books?id=-eCEBQAAQBAJ
Lasi, H., Fettke, P., Kemper, H.G., Feld, T., Hoffmann, M.: Industry 4.0. business. Inf. Syst. Eng. 6(4), 239–242 (2014). http://dx.doi.org/10.1007/s12599-014-0334-4
Op’t Land, M., Dietz, J.L.G.: Benefits of enterprise ontology in governing complex enterprise transformations. In: Albani, A., Aveiro, D., Barjis, J. (eds.) EEWC 2012. LNBIP, vol. 110, pp. 77–92. Springer, Heidelberg (2012). doi:10.1007/978-3-642-29903-2_6
Op’t Land, M., Zwitzer, H., Ensink, P., Lebel, Q.: Towards a fast enterprise ontology based method for post merger integration. In: Proceedings of the 2009 ACM Symposium on Applied Computing, pp. 245–252. ACM (2009)
TOGAF: TOGAF Version 9.1. Open Group Standard (2011)
Tucker, E.: Business Continuity from Preparedness to Recovery: A Standards-Based Approach. Elsevier Science, Amsterdam (2014). https://books.google.pt/books?id=v95FBAAAQBAJ
Acknowledgments
This work was supported by national funds through Fundação para a Ciência e a Tecnologia (FCT) with reference UID/CEC/50021/2013.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this paper
Cite this paper
Brás, J., Guerreiro, S. (2017). DEMO Business Processes Design to Improve the Enterprise Business Continuity Plans. In: Aveiro, D., Pergl, R., Guizzardi, G., Almeida, J., Magalhães, R., Lekkerkerk, H. (eds) Advances in Enterprise Engineering XI. EEWC 2017. Lecture Notes in Business Information Processing, vol 284. Springer, Cham. https://doi.org/10.1007/978-3-319-57955-9_8
Download citation
DOI: https://doi.org/10.1007/978-3-319-57955-9_8
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-57954-2
Online ISBN: 978-3-319-57955-9
eBook Packages: Business and ManagementBusiness and Management (R0)