Abstract
Heuristic inspections are often carried out in a rather restrictive manner in the sense that they often address one or two of User Experience aspects. These two generally being: usability and “user experience”. This fails to consider UX as it should be [considered]: through a holistic approach. Thus, we suggest to go beyond that by opting for what we have called an Integrative Heuristic Inspection that takes into account issues of: accessibility, usability, emotions & motivation and persuasion, and that aims to simplify the overflow of recommendations UX professionals are faced with nowadays. We illustrate our proposal by a case study carried out on an insurance prospecting tablet application. We analyzed the results of the inspection separately for each dimension as well as combined across dimensions. Implications for a reflection on the structuring of the criteria for a general criteria-based approach in UX are discussed.
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Acknowledgments
We thank Stéphane Lermechain and Kien Nguyen for their contributions to this study.
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Appendix
Appendix
Overall errors detected through the inspection across all 4 inspected elements. Empty columns and rows have been removed.
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Gil Urrutia, J.I., Brangier, E., Senderowicz, V., Cessat, L. (2018). Beyond “Usability and User Experience”, Towards an Integrative Heuristic Inspection: From Accessibility to Persuasiveness in the UX Evaluation. In: Ahram, T., Falcão, C. (eds) Advances in Usability and User Experience. AHFE 2017. Advances in Intelligent Systems and Computing, vol 607. Springer, Cham. https://doi.org/10.1007/978-3-319-60492-3_44
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DOI: https://doi.org/10.1007/978-3-319-60492-3_44
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