Abstract
In the last years, the ergonomic studies of wheelchairs emphasized only the mechanical functionalities, like materials, durability, and biomechanical aspects of wheelchair propulsion. However, despite the importance of these characteristics for the independence of people, few studies have highlighted the aspects related to their user experience (UX). An Assistive Technology is not objects of desire, like a mobile phone. A wheelchair can stigmatize the user and therefore influence their UX. This paper aims to evaluate the UX and perception of stigmatization, related to two wheelchairs, with different design solutions, by crossing this data with their self-esteem. AttralkDiff2, Perceived Stigmatization Questionnaire and Rosenberg Self-Esteem Scale were applied to 26 wheelchair users during the visualization of two videos with the wheelchairs in a virtual 3D environment. Results indicate that a wheelchair with an innovative design, presents a better UX and less association with stigma when compared to a traditional wheelchair.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Van Der Woude, L.H., Veeger, H.E.J., Dallmeijer, A.J., Janssen, T.W.J., Rozendaal, L.A.: Biomechanics and physiology in active manual wheelchair propulsion. Med. Eng. Phys. 23(10), 713–733 (2001)
Hassenzahl, M.: The thing and I: understanding the relationship between user and product. Funology 3, 31–42 (2003)
Partala, T., Kallinen, A.: Understanding the most satisfying and unsatisfying user experiences: emotions, psychological needs, and context. Interact. Comput. 24(1), 25–34 (2012)
Parette, P., Scherer, M.: Assistive technology use and stigma. Educ. Train. 39(3), 217–226 (2004)
Gaffney, C.: An exploration of the stigma associated with the use of assisted devices. Socheolas Limerick Stud. J. Sociol. 3(1), 68–78 (2010)
Vaes, K.R.V.: Product stigmaticity: understanding, measuring and managing product-related stigma (Dissertation). Delft University of Technology - Antwerp University (2014)
Desmet, P.M.A., Hekkert, P.: The basis of product emotions. In: Pleasure with Products: Beyond Usability, vol. 1988, pp. 60–68 (2002)
Hassenzahl, M., Wiklund-Engblom, A., Bengs, A., Hägglund, S., Diefenbach, S.: Experience-oriented and product-oriented evaluation: psychological need fulfillment, positive affect, and product perception. Int. J. Hum. Comput. Interact. 31(8), 530–544 (2015)
Hassenzahl, M., Burmester, M., Koller, F.: AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität 1. Mensch Comput. Interaktion Bewegung. 187–196 (2003)
Masnari, O., Landolt, M.A., Roessler, J., Weingaertner, S.K., Neuhaus, K., Meuli, M., Schiestl, C.: Self- and parent-perceived stigmatisation in children and adolescents with congenital or acquired facial differences. J. Plast. Reconstr. Aesthet. Surg. 65(12), 1664–1670 (2012)
Lawrence, J.W., Rosenberg, L., Rimmer, R.B., Thombs, B.D., Fauerbach, J.: Perceived stigmatization and social comfort: validating the constructs and their measurement among pediatric burn survivors. Rehabil. Psychol. 55(4), 360–371 (2010)
Hassenzahl, M.: The interplay of beauty, goodness and usability in interactive products. Hum. Comput. Interact. 19, 319–349 (2004)
Lallemand, C., Koenig, V., Gronier, G., Martin, R.: Création et validation d’une version française du questionnaire AttrakDiff pour l’évaluation de l’expérience utilisateur des systèmes interactifs. Rev. Eur. Psychol. Appliquée/Eur. Rev. Appl. Psychol. 65(5), 239–252 (2015)
Freitas, N.O., Caltran, M.P., Dantas, R.A.S., Rossi, L.A.: Translation and cultural adaptation of the Perceived Stigmatization Questionnaire for burns victims in Brazil. Rev. Esc. Enferm. USP 48(1), 25–33 (2014)
Santos, J., Maia, P.J.: Análise Factorial Confirmatória e Validação Preliminar de uma Versão Portuguesa da Escala de Auto-Estima de Rosenberg. Psicol. Teor. Investig. e Prática. 2, 253–268 (2003)
Conceição, L.S.L.: Estilos educativos parentais (EMBU-A), sintomatologia depressiva/ansiosa, stress e autoestima, numa amostra de adolescentes (Dissertation). Instituto Superior Miguel Torga - Coimbra (2012)
Invacare. http://www.invacare.pt/pt
Carbon Black System - Bespoke mobility. http://www.carbonblacksystem.com
Jacobson, S.: Personalized assistive products: managing stigma and expressing the self (Dissertation). Aalto University School of Arts, Design and Architecture – Helsinki (2014)
Shinohara, K., Wobbrock, J.O.: In the shadow of misperception. In: Proceedings of the 2011 Annual Conferences on Human Factors in Computing Systems - CHI 2011, p. 705 (2011)
Acknowledgments
We are grateful for the availability of the Center of Medicine and Rehabilitation of Alcoitão, represented by the occupational therapist Rui Pisco, and, especially, to all those who kindly accepted to participate in this study. This work was supported by grants BEX 10078-13/4 to Luciana Teles Carneiro from CAPES Foundation Ministry of Education of Brazil.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this paper
Cite this paper
Carneiro, L., Rebelo, F., Noriega, P., Faria Pais, J. (2018). Could the Design Features of a Wheelchair Influence the User Experience and Stigmatization Perceptions of the Users?. In: Rebelo, F., Soares, M. (eds) Advances in Ergonomics in Design. AHFE 2017. Advances in Intelligent Systems and Computing, vol 588. Springer, Cham. https://doi.org/10.1007/978-3-319-60582-1_85
Download citation
DOI: https://doi.org/10.1007/978-3-319-60582-1_85
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-60581-4
Online ISBN: 978-3-319-60582-1
eBook Packages: EngineeringEngineering (R0)