Designing a Cognitive Concierge Service for Hospitals

Abstract

This paper and associated talk is based on our experience at Jefferson Health implementing a cognitive patient concierge system. In this paper and presentation we describe: how the environmental constraints in a typical hospital (e.g., network security and privacy considerations) affect the design, how to use current speech recognition technologies to deliver acceptable levels of cognitive accuracy, how to connect various sensors and get their data correlated with speech input, how to interface with the hospitals’ information systems and building automation systems (e.g., to control HVAC systems), and how to design for solution enhancement and maintenance. We also illustrate other human factors for placement of microphones, speakers and controls in patient rooms for both ergonomic and hygienic reasons.