Abstract
Mobile commerce (M-commerce) as an extension of e-commerce is a huge success in many countries. The number of mobile phone subscribers and revenues that are generated are growing rapidly, demonstrating the great potential of M-commerce. This may explain the eager of theorists to understand and explain the factors that explain the intention of its adoption. However, we noticed that many studies have been conducted using traditional adoptions theories and models that focus mainly on technological aspects and they ignored the fact that the user of m-commerce is a consumer. In this study we tried to explore the factors influencing the intention to adopt mobile commerce in Tunisia from value perspective. The results of this study show that perceived emotional value and perceived quality value are influencing the intention of adoption of mobile commerce in Tunisia. Several limitations and future directions of research are discussed.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Ajzen, I.: The theory of planned behavior. Organ. Behav. Hum. Decis. Process. 50(2), 179–211 (1991)
Al-Debei, M.M., Al-Loz, E.: Explaining and predicting the adoption intention of mobile data services: a value-based approach. Comput. Hum. Behav. 35, 326–338 (2014)
AlHinai, Y.S., Kurnia, S., Johnston, R.B.: A literature analysis on the adoption of mobile commerce services by individuals. In: Proceedings of the 13th Asia Pacific Management Conference, Melbourne, Australia, pp. 222–230 (2007)
Amraoui, L.: Les effets du prix, de l’image du point de vente et du capital de marque sur la valeur perçue des produits, Thèse de doctorat en Sciences de Gestion, IAE de Toulouse (2005)
Babin, B.J., Darden, W.R., Griffin, M.: Work and/or fun: measuring hedonic and utilitarian shopping value. J. Consum. Res. 20, 644–656 (1994)
Batti, M., Amami, M.: Les facteurs influençant l’adoption du mobile commerce, Colloque AIM (2007). http://www.aim.asso.fr/index.php/mediatheque/view.download/339
Chin, W.: The partial least squares approach to structural equation modeling. In: Marcoulides, G.A. (ed.) Modern Methods for Business Research, pp. 295–336. Lawrence Erlbaum Associates, Mahwah (1998)
Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319–340 (1989)
Fernandes, V.: En quoi l’approche PLS est-elle une méthode a (re)-découvrir pour les chercheurs en management? Management 15(1), 101–112 (2012)
Fishbein, M., Ajzen, I.: Belief, attitude, intention and behavior: an introduction to theory and research. Addison-Wesley Publishing Company, Reading (1975)
Fornell, C., Larker, D.: Evaluating structural equation models with unobservable variable and measurement error. J. Mark. Res. 18(1981), 39–50 (1981)
Gharbi, J.E., Ben Souissi, S.: Quelle stratégie de réduction de l’impact du risque perçu de l’achat par Internet? Les quatrièmes Journées Internationales de la recherche en sciences de gestion: Ethique(s), Incertitude(s) et Changement(s), Association tunisienne des Sciences de Gestion, Hammamet, 11–13 mars 2003
Hsiao, K.-L.: Android smartphone adoption and intention to pay for mobile internet: Perspectives from software, hardware, design, and value. Libr. Hi Tech 31(2), 216–235 (2013)
Kim, M., Jee, K.: Characteristics of individuals influencing: adoption intentions for portable internet service. ETRI J. 28(1), 67–76 (2006)
Kim, H.W., Chan, H.C., Gupta, S.: Value-based adoption of mobile internet: An empirical investigation. Decis. Support Syst. 43(1), 111–126 (2007)
Kim, B., Han, I.: The role of utilitarian and hedonic values and their antecedents in a mobile data service environment. Expert Syst. Appl. 38(2011), 2311–2318 (2011)
Kleijnen, M., de Ruyter, K., Wetzels, M.: An assessment of value creation in mobile service delivery and the moderating role of time consciousness. J. Retail. 83(1), 33–46 (2007)
Kuo, Y.-F., Yen, S.-N.: Towards an understanding of the behavioral intention to use 3G mobile value-added services. Comput. Hum. Behav. 25(2009), 103–110 (2009)
Laukkanen, T.: Consumer adoption versus rejection decisions in seemingly similar service innovations: the case of the Internet and mobile banking. J. Bus. Res. (2016). doi:10.1016/j.jbusres.2016.01.013
Lee, Y., Kim, J., Lee, I., Kim, H.: A cross-cultural study on the value structure of mobile internet usage: comparison between Korea and Japan. J. Electron. Commer. Res. 3(4), 227–239 (2002)
Nysveen, H., Pedersen, P.E., Thorbjornsen, H.: Explaining intention to use mobile chat services: moderating effects of gender. J. Consum. Mark. 22(5), 247–256 (2005b)
Nysveen, H., Pedersen, P.E.: The adoption of a mobile parking service: instrumentality and expressiveness. SNF-Working Paper no. 76/02. Foundation for Research in Economics and Business Administration, Bergen, Norway (2002)
Nysveen, H., Pedersen, P.E., Thorbjornsen, H.: Intentions to use mobile services: Antecedents and cross-service comparisons. J. Acad. Mark. Sci. 33(3), 330–46 (2005a)
Ozturka, A., Nusairb, K., Okumusa, F., Rosen, N.H.: The role of utilitarian and hedonic values on users’ continued usage intention in a mobile hotel booking environment. Int. J. Hospitality Manage. 57, 106–115 (2016)
Pedersen, P., Ling, R.: Mobile end-user service adoption studies: a selective review, HiA, Grimstad (2002). http://ikt.hia.no/perep/pedersen_ling.pd
Rogers, E.M.: Diffusion of Innovations, 3rd edn. The Free Press, New York (1983)
Puspitasari, L., Ishi, K.: Digital divides and mobile Internet in Indonesia: impact of smartphones. Telematics Inform. 33, 472–483 (2016)
Sandström, S., Edvardsson, B., Kristensson, P., Magmusson, P.: Value in use through service experience. Managing Serv. Qual. 18(2), 112–126 (2008)
Sheth, J., Newman, B.I., Gross, B.L.: Why we buy what we buy: a theory of consumption values. J. Bus. Res. 22(2), 159–170 (1991)
Shin, D.H.: User acceptance of mobile internet: implication for convergence technologie. Interact. Comput. 19, 472–483 (2007)
Spink, P., Rahim, M.M., Singh, U.B.: User intentions of downloading games on mobile phones: an empirical evaluation using consumption value model. In: ACIS 2011 Proceedings. Paper 32 (2011)
Sweeney, J.C., Soutar, G.N.: Consumer perceived value: the development of a multiple item scale. J. Retail. 77, 203–220 (2001)
Tauber, E.M.: Why do people shop? J. Mark. 36, 46–59 (1972)
Triandis, H.C.: Values, attitudes, and interpersonnal behavior. In: Page, M.M. (ed.) Nebraska Symposium on motivation: Beliefs, Attitudes, and values. University Nebraska Press (1979)
Wang, H.-Y., Liao, C., Yang, L.-H.: What affects mobile application use? The roles of consumption values. Int. J. Mark. Stud. 5(2) (2013) ISSN 1918-719X, E-ISSN 1918-7203
Wetzels, M., Odekerken-Schröder, G., Van Oppen, C.: Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS Q. 33(1), 177–195 (2009)
Yang, K., Jolly, L.D.: The effects of consumer perceived value and subjective norm on mobile data service adoption between American and Korean consumers. J. Retail. Consum. Serv. 16(6), 502–508 (2009)
Yu, J.L., C.-S., Liu, C. (2003), «Technology acceptance model for wireless Internet», Internet Research,13(3): 206
Zeithaml, V.A.: Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. J. Mark. 52(2), 2–22 (1988)
Zhang, L., Zhu, J., Liu, Q.: A meta-analysis of mobile commerce adoption and the moderating effect of culture. Comput. Hum. Behav. 28(2012), 1902–1911 (2012)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
A. Appendix
A. Appendix
(See Tables 1, 2, 3, 4 and 5).
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this paper
Cite this paper
Abdennebi, H.B., Debabi, M. (2017). Intention of Adoption of Mobile Commerce from Consumer Perspective. In: Jallouli, R., Zaïane, O., Bach Tobji, M., Srarfi Tabbane, R., Nijholt, A. (eds) Digital Economy. Emerging Technologies and Business Innovation. ICDEc 2017. Lecture Notes in Business Information Processing, vol 290. Springer, Cham. https://doi.org/10.1007/978-3-319-62737-3_3
Download citation
DOI: https://doi.org/10.1007/978-3-319-62737-3_3
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-62736-6
Online ISBN: 978-3-319-62737-3
eBook Packages: Computer ScienceComputer Science (R0)