Skip to main content

Business Processes Modelling Assistance by Recommender Functionalities: A First Evaluation from Potential Users

  • Conference paper
  • First Online:
Perspectives in Business Informatics Research (BIR 2017)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 295))

Included in the following conference series:

Abstract

Recommender systems are in widespread use in many areas, the most prominent being e-commerce solutions. In this contribution, we apply recommender functionalities to business process modelling (BPM) and investigate their potential to improve process modelling. To do so, we have implemented two prototypes. With the help of the prototype systems that have been demonstrated to and used by participants at a fair, we have conducted a first evaluation from potential users. Our results indicate that increased modelling speed is the most prominent advantage according to the participants’ expectation and that recommender functionalities should be complemented by collaboration features.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    See http://www.cebit.de/.

  2. 2.

    For instance, 90% of the fairgoers at CeBIT 2002 were male: http://www.zdnet.de/2106960/ cebit-18-prozent-weniger-messebesucher-in-2002/ (accessed on 30.05.2017).

References

  1. Balko, S., Ter Hofstede, A.H.M., Barros, A.P., La Rosa, M., Adams, M.J.: Business process extensibility. Enterp. Model. Inf. Syst. Archit. J. 5(3), 4–23 (2010)

    Google Scholar 

  2. Boxill, I., Chambers, C.-M., Wint, E.: Introduction to Social Research: With Applications to the Caribbean. Canoe Press, University of the West Indies, Kingston (1997)

    Google Scholar 

  3. Delfmann, P., Herwig, S., Lis, L., Stein, A.: Pattern matching in conceptual models – a formal multi-modelling language approach. In: Mendling, J., Rinderle-Ma, S., Esswein, W. (eds.) Proceedings of the 3rd International Workshop Enterprise Modelling and Information Systems Architectures (EMISA 2009), 10–11 September, Ulm, Germany, pp. 13–27 (2009)

    Google Scholar 

  4. Fellmann, M., Zarvic, N., Metzger, D., Koschmider, A.: Requirements catalog for business process modeling recommender systems. In: Thomas, O., Teuteberg, F. (eds.) Proceedings of Wirtschaftsinformatik (WI 2015), 4–6 March, Osnabrück, Germany (2015)

    Google Scholar 

  5. Fellmann, M., Thomas, O.: Process model verification with SemQuu. In: Nüttgens, M., Thomas, O., Weber, B. (eds.) Enterprise Modelling and Information Systems Architectures (EMISA 2011), Hamburg, Germany, 22–23 September 2011, pp. 231–236 Bonn: Köllen (2011). (GI LNI, P-190)

    Google Scholar 

  6. Fettke, P., Loos, P.: Methoden zur Wiederverwendung von Referenz-modellen – Übersicht und Taxonomie. In: Becker, J., Knackstedt, R. (eds.) Arbeitsberichte Nr. 90, Institut für Wirtschaftsinformatik, Westfälische Wilhelms-Universität Münster (2002)

    Google Scholar 

  7. Fowler, M.: Analysis Patterns: Reusable Object Models. Addison-Wesley Longman, Amsterdam (1996)

    Google Scholar 

  8. Frank, U., Strecker, S., Koch, S.: “Open Model” – ein Vorschlag für ein Forschungsprogramm der Wirtschaftsinformatik. In: Oberweis, A., et al. (eds.) Proceedings of 8th International Tagung Wirtschaftsinformatik (WI 2007), Karlsruhe, Germany, vol. 2, pp. 217–234 (2007)

    Google Scholar 

  9. Jannach, D., Zanker, M., Felfernig, A., Friedrich, G.: Recommender Systems – An Introduction. Cambridge University Press, Cambridge (2011)

    Google Scholar 

  10. Jannach, D., Zanker, M., Ge, M., Gröning, M.: Recommender systems in computer science and information systems – a landscape of research. In: Huemer, C., Lops, P. (eds.) EC-Web 2012. LNBIP, vol. 123, pp. 76–87. Springer, Heidelberg (2012). doi:10.1007/978-3-642-32273-0_7

    Chapter  Google Scholar 

  11. Kopperger, D., Drawehn, J.: Qualitätsmanagement, Referenz-und Reifegradmodelle. In: Spath, D., Weisbecker, A. (eds.) BPM Tools 2008 – Eine evaluierende Marktstudie zu aktuellen Werkzeugen, pp. 71–91. Fraunhofer-Verlag, Stuttgart (2008)

    Google Scholar 

  12. Koschmider, A.: Ähnlichkeitsbasierte Modellierungssunterstützung für Ges-chäftsprozesse. Dissertation an der Universität Karlsruhe, Fakultät für Wirtschaftswissenschaften (2007)

    Google Scholar 

  13. Lau, J.M., Iochpe, C., Thom, L.H., Reichert, M.: Discovery and analysis of activity pattern co-occurrences in business process models. In: Proceedings of the 11th International Conference on Enterprise Information Systems (ICEIS 2009), 6–10 May 2009, Milan, Italy, pp. 83–88 (2009)

    Google Scholar 

  14. Melville, P., Sindhwani, V.: Recommender Systems. Encyclopedia of Machine Learning. Springer, Berlin (2010). doi:10.1007/978-0-387-30164-8_705

    Google Scholar 

  15. Motahari-Nezhad, H.R., Graupner, S., Bartolini, C.: A framework for modeling and enabling reuse of best practice IT processes. In: Muehlen, M., Su, J. (eds.) BPM 2010. LNBIP, vol. 66, pp. 226–231. Springer, Heidelberg (2011). doi:10.1007/978-3-642-20511-8_22

    Chapter  Google Scholar 

  16. Moore, S.: Gartner Says Spending on Business Process Management Suites to Reach $2.7 Billion in 2015 as Organizations Digitalize Processes, Gartner Newsroom Press Relese. Gartner Inc., Stamford, USA (2015)

    Google Scholar 

  17. Oates, B.J.: Researching Information Systems and Computing. SAGE Publications, London (2006)

    Google Scholar 

  18. Pelkmann, T.: Wertschöpfung findet firmenübergreifend statt. In: Neuer Bitkom-Leitfaden BPM und SOA (2010). URL: http://www.cio.de/strategien/analysen/2237539/. Accessed 17 May 2013

  19. Remme, M.: Konstruktion von Geschäftsprozessen: Ein modellgestützter Ansatz durch Montage generischer Prozeßpartikel. Schriften zur EDV-orientierten Betriebswirtschaft. Gabler, Wiesbaden (1997). doi:10.1007/978-3-322-84500-9

    Book  Google Scholar 

  20. Ricci, F., Rokach, L., Shapira, B., Kantor, P.B.: Recommender Systems Handbook. Springer, Berlin (2011). doi:10.1007/978-0-387-85820-3

    Book  Google Scholar 

  21. Sinur, J., Hill, J.B.: Magic Quadrant for Business Process Management Suites. Gartner Inc, Stamford (2010). Gartner Research Note G00205212

    Google Scholar 

  22. Thom, L.H., Iochpe, C., Reichert, M., Weber, B., Matthias, D., Nascimento, G.S., Chiao, C.M.: On the support of activity patterns in ProWAP: case studies, formal semantics, tool suppor. Revista Brasileira de Sistemas de Informação (iSys) 1(1), 27–53 (2008)

    Google Scholar 

  23. Zlatkin, S., Kaschek, R.: Towards amplifying business process reuse. In: Akoka, J., et al. (eds.) ER 2005. LNCS, vol. 3770, pp. 364–374. Springer, Heidelberg (2005). doi:10.1007/11568346_39

    Chapter  Google Scholar 

  24. Sarshar, K., Weber, M., Loos, P.: Einsatz der Informationsmodellierung bei der Einführung betrieblicher Standardsoftware: Eine empirische Untersuchung bei Energieversorgerunternehmen. Wirtschaftsinformatik. 48, 120–127 (2006)

    Article  Google Scholar 

  25. Nielen, A., Költer, D., Mütze-Niewöhner, S., Karla, J., Schlick, C.M.: An Empirical Analysis of Human Performance and Error in Process Model Development. In: Jeusfeld, M., Delcambre, L., Ling, T.-W. (eds.) ER 2011. LNCS, vol. 6998, pp. 514–523. Springer, Heidelberg (2011). doi:10.1007/978-3-642-24606-7_42

    Chapter  Google Scholar 

  26. Wilmont, I., Brinkkemper, S., Weerd, I., Hoppenbrouwers, S.: Exploring intuitive modelling behaviour. In: Bider, I., Halpin, T., Krogstie, J., Nurcan, S., Proper, E., Schmidt, R., Ukor, R. (eds.) BPMDS/EMMSAD -2010. LNBIP, vol. 50, pp. 301–313. Springer, Heidelberg (2010). doi:10.1007/978-3-642-13051-9_25

    Chapter  Google Scholar 

  27. Fellmann, M., Metzger, D., Thomas, O.: Data model development for process modeling recommender systems. In: Horkoff, J., Jeusfeld, Manfred A., Persson, A. (eds.) PoEM 2016. LNBIP, vol. 267, pp. 87–101. Springer, Cham (2016). doi:10.1007/978-3-319-48393-1_7

    Chapter  Google Scholar 

Download references

Acknowledgements

The authors are thankful to the European Regional Development Fund (ERDF) for supporting the project SEMPHIS (Semantische Modellierung prozessorientierter Informationssysteme) under number ZW 6-80131109.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Michael Fellmann .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing AG

About this paper

Cite this paper

Fellmann, M., Zarvić, N., Thomas, O. (2017). Business Processes Modelling Assistance by Recommender Functionalities: A First Evaluation from Potential Users. In: Johansson, B., Møller, C., Chaudhuri, A., Sudzina, F. (eds) Perspectives in Business Informatics Research. BIR 2017. Lecture Notes in Business Information Processing, vol 295. Springer, Cham. https://doi.org/10.1007/978-3-319-64930-6_6

Download citation

Publish with us

Policies and ethics